Introduction To The Rate Increase By Fedex And Ups In 2024 Counterparts, rivals, competitors — call them what you want. Shipping behemoths FedEx and UPS follow almost identical practices when it comes to services or...
Author - Rohan Rinaldo Felix
Rohan Rinaldo Felix
Sashank Ravindranath
How to Improve Brand Experience via Post-purchase Communication
E-commerce brands prioritize communicating with their customers frequently to influence their purchasing decisions and offer a decent experience associated with the brand. However, the situation becomes radically...
E-commerce Delivery Experience Management (DEM) to Drive Customer Delight
Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to...
Porch Pirates: How to Handle Them and Prevent Package Theft
Imagine if a product you’ve longed to collect for years gets stolen from you. And guess what? It was stolen right at your doorstep by fellow people dubbed ‘the porch pirates.’Package thefts are so...
DHL Vs. FedEx Vs. UPS: Shipping Carriers Compared in 2022
As a retailer who ships to your customers, have you struggled to choose the carrier that suits best for your business?Luckily, there aren’t hundreds of companies for you to skim through and choose the ultimate one...
Joelah James
How to Deal With Shipping Delays
Shipping delays are inevitable even with the most efficient carriers (thanks to the growing consumer demand). And when they happen, they tend to drive your customers away.That’s not all! The worst part about them is the...
Shipping Carriers’ 100% Money-Back Guarantee Policies and Why Avoid Signing Refund Waivers
Shipping is an area of e-commerce business that is highly risk-worthy and more prone to errors than the other phases of the order journey. The carriers responsible for your customers’ orders during this stage are very...
The Real Cost of Late Deliveries & How to Deal with Them
Online shoppers are clear with their order delivery expectations.They want it free, they want it NOW, and they hate delays.How much, you ask? So much that late deliveries tend to drive customers away. Read on further to...
Will You Be at Freshworks’ E-Commerce Bootcamp 2020?
At LateShipment.com, we are excited to announce that we will be a part of the “E-Commerce Bootcamp” being organized by Freshworks on the 25th of September, 2020 and supported by industry behemoths such as Shopify...
6 Ways to Improve a Customer’s Post-Purchase Delivery Experience
The Big Post-Purchase CX Gap in the Order Delivery Phase Picture this. A shopper visits your website after a friend raved about one of your products or after clicking a compelling ad on social media. They casually...
LateShipment.com: Integrations for a Better Last Mile
If you run an eCommerce retail business, you probably leave no stone unturned to ensure shoppers have a great user experience on your site. You use the best possible images for your product listings, make navigation to...
Improve Customer Satisfaction With Data-Driven Last-Mile Insights
Shipping is the most important factor in any online shopper’s decision criteria. Providing quick deliveries at the location and time of choice with a variety of payment options is a must in the modern world of...
Use Cases for LateShipment.com’s Delivery Experience Management Platform
What is Delivery Experience Management?Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action...
How Millennials Shopped Online This Holiday Season
A Record-Breaking Shopping Season Online spending is at an all-time high this holiday season. Data from Adobe Analytics suggests that web spending may have witnessed an increase of 14.1% over the 2018 season. In...
Omnichannel Customer Experience for Retail (2020)
Introduction A cohesive shopping experience, both online and offline, is what the modern consumer demands. An omnichannel customer experience (CX) works by seamlessly connecting every one of your customer touchpoints...
Ecommerce Returns: Challenges & Solutions
Introduction As a small business, running an e-commerce website can be hectic. Managing the inventory, packaging, and delivery of products can be overwhelming. Return of products can also add to the chaos. Customers...
Shipping Wine: What You Need to Know
Introduction Shipping wine is, to put it mildly, a complicated process. Firstly, shipping wine requires a license for the manufacture and shipping of wine. Secondly, there are numerous state laws to be complied with:...