Recover what carriers owe you for lost and damaged parcels.
Powered by Ellis AI, the intelligence that spots lost and damaged parcels, builds the evidence each carrier asks for, and files and follows every eligible claim through to recovery.
Stop absorbing lost and damaged parcel costs
Meet Ellis AI
Claims intelligence, not claim forms
Ellis AI reads tracking events, carrier terms and order value to confirm each loss or damage, then files each eligible claim with the right evidence.
Product value and shipping cost, both recovered
Claims recover up to $100 in product value per parcel plus the shipping cost, and each is filed inside the carrier’s window so none expire.
Shoppers made whole while the claim runs
A replacement, refund or credit is suggested right away and sent under your rules, while the carrier claim is filed and followed up in the background.
The measurable difference our lost and damaged claims platform
makes, once it’s live
80+ hours
of support time saved on carrier claims in the last 6 months
“Damaged parcels used to be a write-off because nobody had time to chase the carrier. Now every claim goes in with the right photos and invoices, and we can see what’s been credited.”
RecoveredCarrier claims recovered to date for lost and damaged parcels
Refund recovery success rate on carrier claims
Lower shipping costs, from automated claims and refunds
Faster claims, with evidence collected automatically
Five steps from lost or damaged parcel to resolution
With Ellis AI, no claim starts from a blank form. It reads tracking, the order and carrier terms, then builds and files the claim each carrier expects.
Catch lost and damaged parcels before they slip by
Exception Detection
Spots likely lost or damaged parcels from scans and exception codes, then starts the claim itself.
Carrier Status Updates
Picks up parcels the carrier marks as lost or damaged and starts the claim right away.
Shopper Reporting
Lets shoppers report a lost or damaged parcel in one click from your branded tracking page.
Helpdesk Flagging
Reads each lost or damaged parcel an agent flags in the helpdesk, then starts the claim on its own.
Every Shipment Flow
Covers outbound orders, returns on their way back, replacements and failed delivery attempts.
Build the evidence each carrier asks for, automatically
Evidence Requirements
Knows what each carrier needs for loss or damage, and requests only the missing proof.
Order Data Capture
Pulls the invoice, product value and shipment details from your store and fills in each claim form.
Visual Damage Review
Scans shopper photos to confirm damage, so clear-cut claims are approved for filing on their own.
Tracking History
Attaches the full scan history, so the carrier sees where the parcel went missing or got damaged.
Value Verification
Claims up to $100 in product value per parcel, plus the shipping cost, matched to the order.
File each eligible claim the right way, on time
Eligibility Decisions
Weighs carrier terms, service, value and timing to decide whether each parcel qualifies.
Fraud Detection
Flags duplicate or suspicious claims using claim history and evidence, before anything is filed.
Multi-Level Approvals
Routes claims that need attention through multi-level approvals and files the rest automatically.
Automated Submission
Files the claim with each carrier on your behalf, so your team never fills in a claim form.
Deadline Tracking
Tracks each carrier’s filing window and submits before it closes, so no claim expires.
Make shoppers whole while the carrier claim runs
Resolution Decisions
Weighs the incident, order value and shelf life, suggesting a replacement if goods expire in transit.
Approved Replacements
Starts a replacement for qualifying incidents under your rules, with approvals where you need them.
Helpdesk Resolutions
Puts the claim, evidence and suggested fix in the helpdesk, so agents approve it in one click.
Package Intercepts
Recalls parcels in transit, like perishables set to expire before arrival, where carriers allow it.
Shopper Updates
Keeps shoppers posted on their replacement or refund, so they never have to chase your team.
Goodwill Offers
Sends a coupon or goodwill offer to shoppers hit by a lost or damaged parcel, within your policy.
See what’s filed, denied and credited, in one place
Denial Follow-Up
Reads the carrier’s denial reason and re-files or escalates with the evidence it was missing.
Claims Dashboard
Shows every claim’s status, with submitted, denied and credited amounts kept separate.
Refund Reconciliation
Matches credited refunds to each claim, so finance sees exactly what has been recovered.
Claim Updates
Sends status updates as claims move from filed to credited, with reasons for any denial.
Continuous Improvement
Every outcome shows Ellis AI which evidence and carriers get paid, so future claims succeed more.
Built to work together with Lost and Damaged Claims
Parcel Audit, Order Tracking and Package Protection each cover another part of the parcel’s journey, from invoices to delivery.
Parcel Audit
Recovers carrier refunds for late deliveries and billing errors, the other half of carrier recovery.
Order Tracking
Spots delays and exceptions in real time, and sends shopper damage reports straight into a claim.
Package Protection
Lets shoppers opt in to cover at checkout, with fast payouts that sit alongside your carrier claims.
Plugs into 1,200+ carriers and the tools you use
Lost and Damaged Claims connects your carrier accounts, store, helpdesk and fulfillment tools, so every claim and replacement has the data it needs.
24×7 support
Round-the-clock support and a dedicated account manager who knows your setup inside out.
Custom integrations
Need a connection we don’t have yet? We build custom integrations for you, at no cost.
Data security
GDPR-compliant data handling and SSL encryption keep order and claim data protected.
Agent governance
You set the policies, limits and approvals. Ellis AI acts within them and flags the rest.
Frequently Asked Questions
