Agentic Rate Negotiation

Lower carrier rates, backed by 1.2B+ packages of data.

Powered by Ellis AI, the intelligence that benchmarks your rates and surcharges against the market, pinpoints where you overpay, and backs every carrier negotiation with data.

Carrier rate benchmark showing a Ground rate 19% above the peer median
Why LateShipment.com

Carrier negotiations that start with the facts

Meet Ellis AI
Peer benchmark comparing carrier rates and surcharges by zone, weight and service

Rate intelligence, not rate-card guesswork

Ellis AI compares your rates, surcharges and discounts with peers by zone, weight and service, so you know where you overpay and by how much.

Carrier negotiation brief listing three rate asks and projected yearly savings

Expert negotiators, armed with your own data

Our negotiators build the strategy and join carrier talks if you want them, or hand your team export-ready reports to lead the conversation.

Invoice check flagging a missing negotiated discount and a recovered late-delivery refund

Savings that go beyond the negotiation

Our Parcel Audit module checks every invoice against your contract, catching service failures and billing errors to recover refunds you’re owed.

The measurable difference our rate negotiation platform
makes, once it’s live

8% lower annual carrier spend after renegotiating shipping contracts.

“We thought our rates were competitive until we saw them next to brands shipping the same zones and weights. The benchmarked data got us further than months of back-and-forth with our carrier.”

Arthur Y.
Head of Logistics, Sporting Goods Brand
Shipping rates −12%

Lower shipping rates, from data-backed carrier negotiations

Data 1.2B+

Packages tracked, behind every rate benchmark

Carriers 1,200+

Carriers benchmarked on rates and performance

On-time Delivery +30%

Improvement in on-time efficiency, from the right carriers and services

What’s inside Rate Negotiation

Four steps from overpaying to lower rates

With Ellis AI, no negotiation starts from a hunch. It reads your invoices, agreements and shipping patterns, then shows where there’s room to negotiate.

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Rate Benchmarking

See how your rates compare with brands like yours

Rate table comparing your carrier rates with peer medians across three lanes

Context-Aware Benchmarks

Matches you with peers by volume, zone, weight and service, so every rate comparison is fair.

Base Rate Comparison

Lines up your base rates against peer medians, lane by lane and weight band by weight band.

Surcharge Benchmarks

Shows how your fuel, residential and other surcharges compare with what peers have negotiated.

Discount Gap Analysis

Finds discounts peers get that are missing or set too low in your current agreement.

Spend Analysis

Know exactly what drives your shipping costs

Shipping spend breakdown showing residential and fuel surcharges as the biggest savings levers

Shipping Profile

Builds a profile of your volumes, zones, weights and services from your actual invoices.

Accessorial Breakdown

Breaks spend down by carrier and by every accessorial, so you see which fees cost you the most.

Surcharge Reports

Flags default and incorrect surcharges by zone, weight and frequency, ready to raise with carriers.

Service Mix Insights

Shows where a cheaper service or better packaging would cut costs without slowing delivery.

Carrier Performance

Adds on-time and claims history from Parcel Audit, so rates are judged against real service.

Negotiation Support

Go into every carrier talk with a plan

Carrier rate negotiation plan with three asks adding up to projected yearly savings

Expert Negotiators

Offers our expert negotiators as an optional add-on, to lead or join carrier talks with your data.

Negotiation Strategy

We recommend which rates, discounts and surcharges to push on first, based on your biggest gaps.

Savings Estimate

Projects yearly savings by area, from base rates to surcharges, so you know which asks matter most.

Carrier-Ready Reports

Exports benchmark and before-and-after reports for leadership reviews and carrier meetings.

Rate Monitoring

Make sure every negotiated rate shows up on the invoice

Savings tracker showing realized negotiated savings and a fuel surcharge flagged for review

Contract Compliance

Checks every invoice against your new agreement and flags any rate or discount not applied.

Surcharge Watch

Alerts you when surcharges rise or new fees appear, so they’re challenged before they add up.

Savings Tracking

Shows realized savings against the estimate, before and after the new rates took effect.

Renewal Readiness

Keeps your benchmarks current, so you’re ready to renegotiate before the next renewal.

Continuous Improvement

Every outcome shows Ellis AI which asks carriers accept, so each new strategy gets sharper.

Keep exploring

Built to work together with Rate Negotiation

Parcel Audit, Fulfillment Analytics and Shipping Labels each turn carrier data into savings, from refunds to every new label.

Parcel audit refunds for a late delivery and a duplicate carrier charge

Parcel Audit

Recovers carrier refunds and feeds real on-time performance into every rate benchmark.

Explore Parcel Audit
Carrier spend by zone bar chart with the highest spend in Zone 8

Fulfillment Analytics

Shows shipping, revenue and engagement patterns, so you see where carrier spend is growing.

Explore Fulfillment Analytics
Shipping label with a negotiated Ground rate applied to the order

Shipping Labels

Puts your negotiated rates to work, picking the best carrier and service for every order.

Explore Shipping Labels
Integrations

Plugs into 1,200+ carriers and the tools you use

We integrate with your carriers through secure, read-only access to build a rate benchmark from your real invoices, then our negotiators take it from there.

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USPS
UPS
FedEx
Canada Post
Purolator
Australia Post
DHL
Magento
BigCommerce
Shopify
WooCommerce
HubSpot
Salesforce
Freshsales
Linnworks
ShippingEasy
ShipStation
Shippo
Zoho Desk
Gorgias
Zendesk
HappyFox
Freshdesk
Klaviyo
Attentive
Mailchimp
Intercom
Omnisend

24×7 support

Round-the-clock support and a dedicated account manager who knows your setup inside out.

Custom integrations

Need a connection we don’t have yet? We build custom integrations for you, at no cost.

Data security

GDPR-compliant data handling and SSL encryption keep carrier, invoice and contract data protected.

Agent governance

You set the policies, limits and approvals. Ellis AI acts within them and flags the rest.

FAQs

Frequently Asked Questions

Rate Negotiation lowers what you pay carriers going forward. It’s powered by Ellis AI, LateShipment.com’s post-purchase intelligence, which benchmarks your base rates, discounts and surcharges against peers shipping similar volumes, zones, weights and services, using data from 1.2B+ tracked packages. You get a negotiation strategy, savings estimates and carrier-ready reports, with our expert negotiators available to join the talks, and new rates are monitored on every invoice once they’re in place.
Rate Negotiation is agentic because your rates are judged in context, not against a generic rate card or a consultant’s spreadsheet. Ellis AI matches you with genuinely comparable shippers, weighs carrier performance from Parcel Audit alongside price, and recommends which asks are worth making first. After the deal, it keeps checking invoices against the new terms, and every outcome teaches it which asks carriers accept, so the next negotiation starts stronger.
Rate Negotiation works either way. Your team can lead carrier conversations using the benchmarks, savings estimates and export-ready reports, or our expert negotiators can build the strategy and join or lead the talks with you. Either way, every ask is backed by data on how your rates compare with peers, and nothing is agreed with a carrier without your sign-off.
Rate Negotiation can still find savings, because rates are compared with peers by volume, zone, weight and service, not with published list prices. Gaps often hide in surcharges, accessorials and discounts that were never applied, rather than in base rates. If the benchmark shows your rates are already competitive, you’ll see that clearly, along with service or packaging changes that can still lower costs.
Rate Negotiation only works with the access and goals you give it. Carrier accounts connect through secure, read-only access, so nothing changes in your accounts, and you decide which carriers, services and terms to renegotiate. Ellis AI recommends the strategy and flags what’s worth pursuing, while your team or our negotiators make every call with the carrier and approves any new agreement before it’s signed.
Chart of carrier spend falling across the quarter after rates are renegotiated

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