Why branded tracking experiences matter
Real tracking delight–straight from
your shopper’s POV
Branded Order Status Updates
Proactive order status updates that’s informative and engaging
Send email and SMS updates with your brand’s logo, voice, and design—making every communication feel familiar and on-brand.
From dispatch to delivery—keep customers informed during 8+ key shipping events.
Proactively inform customers when something goes wrong—like delays or failed delivery attempts—so they’re never left guessing.
Route customers to your own branded tracking page—not a third-party carrier site—ensuring a consistent, controlled experience.
Order Lookup Channels
Tracking that’s always within reach
Place a tracking widget anywhere—on your storefront, help center, or any custom page—to give customers instant, self-serve access.
Let customers track their orders directly from their account or order history.
Enable order updates right inside your chat window.
Real-Time Shipment Tracking
Tracking pages that give the complete picture
Let customers track every move. Show live shipment status with a clear timeline, ETA and detailed journey info.
Include carrier info, tracking number, product details—all in one view.
Whether it’s one box or five, shipped by one carrier or three—your customers see it all, clearly and in one view.
Branding, Promotions and Recommendations
Tracking that does more than inform
Highlight dynamic product recommendations based on customer behavior and order history.
Display seasonal discounts, promo codes, or referral offers while customers check tracking.
Embedded Returns Experience
Returns built into the tracking flow
Allow customers to initiate a return directly from the tracking page, keeping everything in one familiar interface.
Include return initiation links in your shipping update emails, so customers can start the process whenever it’s convenient.
Allow shoppers to effortlessly start a return from a self-guided, branded return portal, within your storefront.
Reviews and Feedback
Gather delivery insights right when it matters most
Prompt customers for feedback immediately after delivery to measure and improve the experience.
Prompt customers to review purchased items while the experience is fresh, boosting review volume and product trust.
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