LateShipment.com Shipping Solutions for Businesses Using UPS

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Trusted by 4500+ e-commerce brands globally

OverviewUPS Refund
SolutionsUPS Late
Delivery RefundsUPS Lost &
Damaged ClaimsUPS Shipment
Tracking & AnalyticsUPS Shipping
Protection
UPS Lost & Damaged Claims Overview UPS Refund Solutions UPS Late Delivery Refunds UPS Tracking & Analytics UPS Shipping Protection

Automate UPS Lost & Damaged Package Refund Claims

Recover every eligible dollar with LateShipment.com’s UPS lost package refund solutions. No paperwork, no phone queues—just fast, automated refunds for shipments that go missing or arrive broken.

Why automate shipping refund claims

Up to

0
%
savings on your shipping spend

Up to

0
%
lift in on-time delivery performance

Up to

0
%
of businesses negotiate better carrier rates
Categories

E-commerce, B2B parcel shippers, and 3PLs using UPS

Resources

Your Ultimate Guide to UPS Shipping AuditRight Arrow
UPS Refunds: Step-by-Step Guide to Filing a Successful ClaimRight Arrow
How to File Your UPS Claims Hassle-FreeRight Arrow

Why filing UPS lost or damaged claims manually
is a headache

Tedious-Process

Tedious Process

The process to file a claim with UPS is an exhaustive one, you will have to deal with multiple forms, proofs and document submissions

Time-Consuming

Time Consuming

After submitting a claim, you won’t get your refund immediately, it takes at least 5-7 days or forever to get a refund for one single package

Inefficient-use-of-Resources

Inefficient use of Resources

This process doesn’t have a definitive output and require lots of back and forth communication along with document re-submissions

Not-Cost-Effective

Not Cost-Effective

The time and money spent on filing a refund—between chasing support, filling forms, and following up—will often exceed the value of the refund you’re actually eligible to receive

How LateShipment.com turns chaos into clarity

Disputes-and-Claims

We Handle the Disputes and Claims for You

We handle the entire process of submitting UPS lost and damaged package claims on your behalf to continuously following up until the issue is fully resolved and your refund is credited

Timely-Claim

We Ensure Timely Claim Submission

UPS has a strict claims window of 60 days for domestic shipments and 21 days for international ones. We make sure all claims are submitted within these deadlines.

Dedicated-Claims-Management-team

Dedicated Claims Management Team

Our specialized team handles all claims, not just for lost and damaged packages, but also for 50+ service failures such as late deliveries, misbilled packages, and more.

Cost-Effective

It is Effortless & Cost-Effective

You don’t have to pay anything out of your pockets. We charge 50% of what you have paid for shipping from your refunds, only when it’s successfully recovered

How LateShipment.com works

Handoff complex lost and damaged claims to automation

LateShipment-com-works
Automated Lost and Damaged Claims

Automate refund claims for packages marked as lost/damaged by the carrier.

Automated Refund Recovery

Sit back and watch refunds for lost and damaged parcels get credited back to your account on its own.

Report Loss or Damage

Should your carrier fail to update a missing or damaged package, just flag the shipment and we’ll take over.

Automated Claims Documentation

Complex paperwork is a thing of the past. Simply select the shipment, upload proof and let automation take over.

Maximize Savings: Automate UPS Refunds &
Claims Effortlessly

No contracts. No spreadsheets. No stress.

Create a LateShipment.com account
Enter your UPS credentials
We audit every shipment, detect claim-worthy events, and you get refunded
Create a AccountEnter UPS credentialsAutomated System Audits

There’s a lot more you can do with LateShipment.com

Delivery Experience
Management

Craft order delivery experiences that boost engagement, revenue and retention.

What’s included?

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    Automated Delivery Notifications

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    Branded Tracking Experiences

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    Real-time Shipment Tracking

Returns Experience
Management

Offer seamless, self-serve returns and exchanges with automation.

What’s included?

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    Self-serve Returns and Exchanges

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    Automated Return Workflows

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    Returns Management Portal

Shipping
Insurance

Automate insurance to protect packages against loss or damage during transit.

What’s included?

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    Automated Shipment Protection

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    Customizable Insurance Rules

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    Automated Claims Management

Frequently Asked Questions
about UPS lost and damaged claims

What qualifies as a “lost” or “damaged” UPS shipment?

A lost shipment is one that UPS cannot locate within its tracking system after a reasonable time. A damaged shipment shows evidence of mishandling or breakage upon delivery. Both qualify for refund claims under UPS’s Service Guarantee when filed correctly.

How long do I have to file a UPS lost or damaged claim?

You have 60 calendar days from the scheduled delivery date for both domestic and international UPS claims. Missing this window will forfeit your refund eligibility.

Who can file a UPS lost or damaged package claim?

Only the shipper (the account that paid the shipping charges) can initiate a claim. Recipients or third parties are not permitted to file on your behalf.

What documentation is required for a UPS claim?

UPS typically requires the original air waybill number, proof of loss or damage (e.g., photos, packing list), value declaration, and a copy of the shipping invoice. Automated solutions handle gathering and submitting all necessary documents.

How quickly will I receive my UPS refund?

Once UPS approves your claim, refunds are usually credited within 5–10 business days. Automated filing and follow-up help ensure your claim moves through UPS’s review process without delay.

Have questions? We’re all ears.

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