Package protection shoppers choose, and claims that resolve themselves.
Powered by Ellis AI, the intelligence that offers opt-in protection at checkout, approves eligible loss, damage or theft claims, and sends the replacement or refund shoppers need.
Protection that gives shoppers confidence to buy
Meet Ellis AI
Claims intelligence, not claim forms
Ellis AI reads the order, tracking events and photos to approve eligible loss, damage or theft claims, and stops incorrect ones before payout.
Protection that pays for itself at checkout
Shoppers pay a percentage of their cart for cover, so replacing a lost, damaged or stolen parcel is funded at checkout, not by your margin.
Happy shoppers, even when parcels go wrong
Shoppers get updates and a clear next step at every claim stage, keeping satisfaction high and bringing them back to buy again.
The measurable difference our package protection platform
makes, once it’s live
90%
of protection claims resolved without a support ticket
Shoppers who lose a parcel get a replacement without chasing us or the carrier. Our support queue barely sees these requests anymore.
ATCRAutonomous task completion rate on protection claims, handled by AI
Customer satisfaction held even when packages are lost or damaged
Gross merchandise value protected against loss and damage to date
In incorrect claims stopped to date, by AI-powered claim approvals
Three ways shoppers get covered, fast
With Ellis AI, every claim is read in context. It checks the order, the delivery and the evidence, then decides the fairest resolution within your terms.
Give shoppers a clear choice at checkout
Real-Time Risk Scoring
Scores delivery risk in real time, from shopper history to carrier route, before offering protection.
Protection Offer
Offers the right protection at checkout, priced as a percentage of the cart and within your policy.
Protection Widget
Places the protection offer in the cart and cart drawer, with branding and copy you can edit.
Shopper Opt-In
Lets shoppers choose protection themselves, separate from the purchase and never added by default.
Clear Protection Terms
Shows what’s covered and how claims work before shoppers decide, so there are no surprises later.
Protected Order Record
Ties the shopper’s choice to the order, so any later claim connects to the right shipment.
Approve the right claims, stop the wrong ones
Claim Approvals
Reads the order, shopper history, tracking and photos to approve valid loss, damage or theft claims.
Loss and Damage Reporting
Lets shoppers file lost, damaged or stolen claims in a branded self-serve portal or tracking page.
Delivery Context
Uses tracking data to start the claim at the right moment, and never treats a delay as a loss.
Fraud Detection
Checks past claims, evidence and the order to stop incorrect or duplicate claims before payout.
Resolve every claim with a clear next step
Resolution Decisions
Weighs the claim and your terms to pick a replacement or refund, paid out by your store.
Claim Updates
Sends real-time alerts to shoppers and your team at every claim stage, with a clear next step.
Resolution Confirmation
Confirms the outcome, so shoppers know exactly how their claim was resolved and what happens next.
Fewer Support Tickets
Handles loss-related requests in one flow, cutting support tickets and missing-parcel disputes.
Claims Dashboard
Shows every protection claim with its status and resolution in one dashboard for your team.
Continuous Improvement
Every claim outcome shows Ellis AI what genuine claims look like, so approvals get better over time.
Built to work together with Package Protection
Order Tracking, Shipping Insurance and Parcel Audit each cover another part of the parcel’s journey, from delivery updates to carrier refunds.
Order Tracking
Keeps shoppers updated on every order with personalized, real-time tracking and proactive alerts.
Shipping Insurance
Insures high-value shipments by rule, up to $2,000 per US-origin parcel, paid in about 5 days.
Parcel Audit
Recovers carrier refunds for late deliveries and billing errors, plus lost and damaged claims.
Plugs into 1,200+ carriers and the tools you use
Package Protection connects your checkout, shipment data and support workflows, so every claim stays tied to its order. No rebuild needed.
24×7 support
Round-the-clock support and a dedicated account manager who knows your setup inside out.
Custom integrations
Need a connection we don’t have yet? We build custom integrations for you, at no cost.
Data security
GDPR-compliant data handling and SSL encryption keep order and claim data protected.
Agent governance
You set the policies, limits and approvals. Ellis AI acts within them and flags the rest.
Frequently Asked Questions
