Find shipping savings and fix the delivery gaps customers feel.

Parcel Audit checks every parcel carrier invoice and recovers the refunds you’re owed. It’s powered by Ellis AI, LateShipment.com’s post-purchase intelligence, which reads each invoice against shipment events and your carrier terms, finds service failures and billing errors, files eligible claims, follows up on disputes and tracks each refund until it’s credited. Freight invoices and lost or damaged parcels are handled by Freight Audit and Lost and Damaged Claims.

Agentic parcel audit means Ellis AI reads each charge in context before deciding whether to claim it, instead of flagging every late scan by a fixed rule. A late delivery is checked against the carrier’s guarantee and its exceptions, such as weather. A surcharge is checked against the shipment and your contract terms. Only eligible findings become claims, and every carrier response shows Ellis AI which claims to pursue next.

Parcel Audit catches 50+ service failures and billing errors on parcel carrier invoices. These include late deliveries against the carrier’s guarantee, duplicate charges, incorrect surcharges and misapplied rates. Each finding is checked against the carrier’s refund terms before a claim goes out. Which categories apply depends on your carriers, connected data and account terms.

Parcel Audit is priced on recovery: you pay 35% of the refunds we recover, and nothing if nothing is recovered. Recovery counts only once a carrier credit lands, not when a claim is filed. There are no setup charges, and custom integrations are built at no cost.

Yes, you stay in control of everything Parcel Audit does. You choose which carriers and accounts are audited, set approval steps for claims, and see every finding, claim and credit with its evidence. Ellis AI files eligible claims within those settings and brings your team in when a dispute needs a decision. Submitted claims and credited refunds are always reported separately.