Insure every shipment that matters, without the claims paperwork.
Powered by Ellis AI, the intelligence that insures the right shipments by your rules, files claims automatically including payouts, and keeps replacements moving.
Insurance that knows which shipments need it
Meet Ellis AI
Insurance intelligence, not blanket coverage
Ellis AI weighs order value, product and route against your rules to insure only the shipments that need it, up to $2,000 per US-origin parcel.
Insured orders convert better
Shoppers who see their order is insured buy with more confidence, and a lost parcel becomes a quick replacement instead of a lost customer.
Claims handled, payouts in about 5 days
100% automated claims management files every eligible claim with complete data, for a 99% claim success rate and payouts in about 5 days.
The measurable difference our shipping insurance platform
makes, once it’s live
$38,000
in losses recovered on lost and damaged orders
When a parcel goes missing, the claim is already filed and the replacement is on its way. Our team barely touches insurance now.
ATCRAutonomous task completion rate on insurance claims, handled by AI
Max insured value per US-origin parcel, displayed to build shopper trust
Checkout conversion, when shoppers see their order is insured
Claim success rate, with payouts in about 5 days
Three ways your shipments stay covered
With Ellis AI, insurance follows the shipment, not a spreadsheet. It reads value, product and route, applies your rules and handles the claim end to end.
Cover the shipments that need it, automatically
Shipment Risk Context
Insures each shipment based on its risk, weighing carrier, service, route, product and order value.
Rule-Based Coverage
Applies your rules, like orders over $500 or fragile items, so the right shipments get covered.
Coverage Selection
Covers shipments worldwide across carriers, up to $2,000 per US-origin parcel, within insurer terms.
On-Demand Insurance
Lets your team insure any single shipment when needed, even when it falls outside your rules.
Full Parcel Coverage
Covers the full parcel against loss and damage in transit, within the insurer’s terms and limits.
File claims without chasing a single detail
Autonomous Claims
Runs every claim end to end on its own, from filing and evidence to payout, within insurer terms.
Helpdesk Claim Intake
Opens a claim when a lost or damaged delivery is reported through your helpdesk, so nothing slips.
Evidence Collection
Collects photos, order details and carrier events automatically, and attaches them to each claim.
Visual Claim Review
Checks damage photos with computer vision, so eligible claims get approved without manual review.
Fraud Detection
Flags duplicate claims, repeat claimants and mismatched evidence before a claim goes to the insurer.
Centralized Claims
Keeps every insurance claim and its status in one place, so your team sees what needs action.
Keep the shopper’s recovery moving
Shopper Recovery
Sends an approved replacement while the insurer reviews the claim, so shoppers aren’t kept waiting.
Replacement Shipments
Triggers the replacement shipment through your connected workflow once the resolution is approved.
Claim Updates
Keeps shoppers and your team updated on coverage and claim status, through the channels you set.
Incident Insights
Spots claim patterns by product, carrier and packaging, so you can fix what keeps going wrong.
Continuous Improvement
Every claim outcome shows Ellis AI which shipments need cover, so your rules get sharper over time.
Built to work together with Shipping Insurance
Package Protection, Parcel Audit and Shipping Labels each cover another part of the parcel’s journey, from checkout to carrier refunds.
Package Protection
Lets shoppers add opt-in shipping protection at checkout, with claims handled for them end to end.
Parcel Audit
Recovers carrier refunds for late deliveries and billing errors, plus lost and damaged claims.
Shipping Labels
Picks the best carrier, service and box for every order, with discounted labels on 1,200+ carriers.
Plugs into 1,200+ carriers and the tools you use
Shipping Insurance pulls order, shipment and helpdesk data from the systems you already use. No rebuild needed.
24×7 support
Round-the-clock support and a dedicated account manager who knows your setup inside out.
Custom integrations
Need a connection we don’t have yet? We build custom integrations for you, at no cost.
Data security
GDPR-compliant data handling and SSL encryption keep order and claim data protected.
Agent governance
You set the policies, limits and approvals. Ellis AI acts within them and flags the rest.
Frequently Asked Questions
