You can effortlessly save up to 20% on your shipping costs
with our Parcel Audit and Shipping Refunds solution. Learn More
Powering post-purchase success for 4000+ businesses of all sizes worldwide
Why connect Freshdesk with
LateShipment.com’s DEM platform
Stream your way to delivering outstanding post-purchase experiences
with Freshdesk x LateShipment.com
How LateShipment.com’s DEM Platform
powers post-purchase CX success
Auto-trigger tickets on your helpdesk for 7 types of delivery failures to ensure proactive delivery issue resolution
Enable agents with order tracking information from within your helpdesk for faster resolution of customer issues
Proactively identify and communicate with customers facing delivery issues
Enable “order tracking” from within shipping emails you send to your customers
Build brand-consistent and beautiful order tracking pages for your customers; on your custom domain
Embed “Track My Order” widget on your website and shipping emails to make parcel tracking self-service
Increase sales with marketing campaigns & product recommendations on tracking pages
Reduce returns by providing relevant product usage information on order tracking pages
Capture your customers’ Delivery Satisfaction (DSAT) rating after every order delivery
Monitor the average DSAT scores of customers to optimize shipping & delivery process
Other benefits of LateShipment.com you can’t ignore
Save up to 20% on Shipping
With our Automated Shipping Audit and Refunds solution, save up to 20% on your shipping bills by claiming refunds for 50+ service failures and billing errors that include Late Deliveries & Incorrect Surcharges Learn More
Shipping Analytics & Reports
Gain actionable insights about your shipping spend, your shipping carriers’ delivery performance across service types and geographies that enable data-driven decisions to make shipping both cost and operationally efficient
LateShipment.com Integrations to give you post-purchase superpowers
Monitor parcels in real-time, proactively resolve delivery-related customer issues and effectively
engage with customers to deliver memorable post-purchase experiences
Monitor in-transit shipments in real-time and get predictive alerts for parcels facing delivery delays. Build brand-consistent order tracking experiences. Audit shipping invoices & recover refunds to save up to 20% on shipping costs.
Get predictive alerts for parcels facing delivery issues and proactively fix them before customer impact. Send automated order status notifications. Build branded order tracking experiences for your customers.
Proactively resolve delivery issues with predictive alerts for parcel delays. Send automated order status notifications. Build branded tracking experiences. Increase sales with marketing campaigns on tracking pages.
Trigger automated tickets for delivery-related customer issues. Enable agents with order tracking information within your Helpdesk to help them proactively resolve customer issues with faster resolution times.
Proactively resolve delivery-related customer issues and send automated order status notifications. Enrich customer information with their overall delivery satisfaction ratings. Build brand-consistent order tracking experiences.
Send brand-consistent shipping transactional emails to customers for multiple order delivery events. Increase sales with product recommendations and campaigns on shipping emails. Capture delivery experience feedback.