LateShipment.com’s Delivery Experience Management (DEM) Platform for Freshdesk

Auto-trigger tickets for delivery issues and proactively resolve them, automate order status notifications to customers and provide branded order tracking experiences

All DEM features | No credit card required

Talk to our product expert

Icon Image
In just 3 clicks integrate Freshdesk with LateShipement.com and start using our DEM platform (no coding required)
Fd Image

Add-On Benefit

You can effortlessly save up to 20% on your shipping costs
with our Parcel Audit and Shipping Refunds solution. Learn More

Refunds Icob 4

Powering post-purchase success for 4000+ businesses of all sizes worldwide

Why connect Freshdesk with
LateShipment.com’s DEM platform

Image Four G
Reduce delivery related customer support tickets
Icon Two G
Make Order Tracking An Immersive Brand Experience
Icon Three G
Drive repeat sales during order tracking moments
Number One G
Proactively resolve delivery related customer issues

Stream your way to delivering outstanding post-purchase experiences
with Freshdesk x LateShipment.com

Watch the 5-part video series to learn how to address high-impact post-purchase issues and easily reduce
time taken to resolve shipping & delivery issues within your Freshdesk account

AaLEX GP2CYkhxQ GKTZd45ojKQsVGfxsq8El8xliSY
I5wrUvcAGrZnL PyufHJPRaxNEYoFDa5Awam AVPv8M
TXWLTYgEvMf3vfwYKKkM95v8EZzWl4oNZbmIBDnXbtk
Rr6HVDDcPnzF9l3ZJWsHjG5fdW9diPusGCrN4UXrgKs
MdLkoVz2YNbKiKdUzUx0A7D41QoOm14DFfvgVUddKXE

How LateShipment.com’s DEM Platform
powers post-purchase CX success

Tracking & Delay Prediction

Keep support teams on top of order deliveries, particularly those facing delivery issues

  • Right Icon

    Auto-trigger tickets on your helpdesk for 7 types of delivery failures to ensure proactive delivery issue resolution

  • Right Icon

    Enable agents with order tracking information from within your helpdesk for faster resolution of customer issues

Ls Fd Dashboard

Customer Engagement

Over communicate and reduce customer anxiety post purchase

  • Right Icon

    Proactively identify and communicate with customers facing delivery issues

  • Right Icon

    Enable “order tracking” from within shipping emails you send to your customers

Image Section2 4

Branded Order Tracking

Impress your customers with brand consistent order tracking experiences

  • Right Icon

    Build brand-consistent and beautiful order tracking pages for your customers; on your custom domain

  • Right Icon

    Embed “Track My Order” widget on your website and shipping emails to make parcel tracking self-service

Image Section3 5

Increase Sales. Reduce Returns.

Leverage order tracking moments to increase sales and reduce returns

  • Right Icon

    Increase sales with marketing campaigns & product recommendations on tracking pages

  • Right Icon

    Reduce returns by providing relevant product usage information on order tracking pages

Image Section5 2

Delivery Experience Feedback

Know how good or bad your customers’ delivery experiences were

  • Right Icon

    Capture your customers’ Delivery Satisfaction (DSAT) rating after every order delivery

  • Right Icon

    Monitor the average DSAT scores of customers to optimize shipping & delivery process

Image Section4 3

Connect Freshdesk in 3 simple steps
and get started

Step1 Fd
  • Create your Lateshipment.com account

Step2 Fd
  • Generate Freshdesk token ID within LateShipment.com

Step3 Fd 1
  • Copy & Paste token ID on Freshdesk and get started

Other benefits of LateShipment.com you can’t ignore

Section Image 1 1 410x227 1

Save up to 20% on Shipping

With our Automated Shipping Audit and Refunds solution, save up to 20% on your shipping bills by claiming refunds for 50+ service failures and billing errors that include Late Deliveries & Incorrect Surcharges Learn More

Section Image 2 1 410x227 1

Shipping Analytics & Reports

Gain actionable insights about your shipping spend, your shipping carriers’ delivery performance across service types and geographies that enable data-driven decisions to make shipping both cost and operationally efficient

Learn More

LateShipment.com Integrations to give you post-purchase superpowers

Monitor parcels in real-time, proactively resolve delivery-related customer issues and effectively
engage with customers to deliver memorable post-purchase experiences

Menu Image 1
Shipping
Carriers

Monitor in-transit shipments in real-time and get predictive alerts for parcels facing delivery delays. Build brand-consistent order tracking experiences. Audit shipping invoices & recover refunds to save up to 20% on shipping costs.

Menu Image 2
Order Management
Systems

Get predictive alerts for parcels facing delivery issues and proactively fix them before customer impact. Send automated order status notifications. Build branded order tracking experiences for your customers.

Menu Image 3
E-commerce
Platforms

Proactively resolve delivery issues with predictive alerts for parcel delays. Send automated order status notifications. Build branded tracking experiences. Increase sales with marketing campaigns on tracking pages.

Menu Image 4
Helpdesk
Solutions

Trigger automated tickets for delivery-related customer issues. Enable agents with order tracking information within your Helpdesk to help them proactively resolve customer issues with faster resolution times.

Menu Image 5
CRM
Solutions

Proactively resolve delivery-related customer issues and send automated order status notifications. Enrich customer information with their overall delivery satisfaction ratings. Build brand-consistent order tracking experiences.

Menu Image 6
Email Marketing
Tools

Send brand-consistent shipping transactional emails to customers for multiple order delivery events. Increase sales with product recommendations and campaigns on shipping emails. Capture delivery experience feedback.

Have questions? Let’s Talk!

Our product experts are here to help you with any questions regarding
product features, solution integrations & implementation, pricing, and more.

Call Back Image

100+ Million Packages Tracked This Year

$
0
Saved By Our Customers Every Minute
0
Types Of Service Failures Caught
$
0
Our Biggest Refund Check To Date
0
K
Accurate Delay Predictions Made
£
0
Saved By Our Customers Every Minute
0
Types Of Service Failures Caught
£
0
Our Biggest Refund Check To Date
0
K
Accurate Delay Predictions Made

Log in with your credentials

Forgot your details?