Level-up your last mile game with this integration. Create delivery-related tickets, track parcels and send delivery updates to customers in real-time, be proactive in identifying and mitigating risks of delivery failures, and more — all while cutting shipping costs by up to 20%

Save up to 20% on shipping
costs through refunds

Automatically verify your monthly shipping invoice(s) for
over 50 service failures (e.g. late deliveries – even if
they’re late by 60 secs!, lost parcels) and billing errors,
file claims before they lapse and get 100% of the eligible
refunds credited back into your account

Start claiming your refunds

Stay on top of delivery-related
customer issues, faster than ever

Without leaving Zendesk, keep support teams updated
about critical delivery-related customer issues like
in-transit with delays, predicted delays, lost/ damaged
shipments through support tickets auto-generated
in real-time.

Create delivery-related tickets

Get a 360° view
into your shipping

Watch all your shipments across carriers,
services, locations unfold in real-time on
a single unified dashboard.

Track unlimited shipments and carriers

Control delivery outcomes
and experiences

Empower your Support team with delivery error predictions
and a purpose-built dashboard that lets them intervene
and fix last-mile issues before customer impact.

Stay ahead of delivery errors

Inspire fierce customer

Engage with your customers in the last mile
with timely notifications and proactive issue resolution.
Show them you’ve got their back and watch your tribe of
fiercely loyal customers grow.

Support your customers through the last-mile

Create immersive last-mile

Create brand-consistent post-purchase experiences
that reinforce your brand identity with customers.

Build branded customer journeys end to end

All Major Shipping Carriers Supported

How to connect Zendesk and LateShipment.com


Create a LateShipment.com account

Get started in a minute with just an email ID and password. No credit card required. No strings attached.


Add your shipping carrier details

Add one or more shipping carrier credentials.


Connect your Zendesk account

Follow the steps here to connect your Zendesk account.


And you’re


Start providing better last mile delivery experiences while we get to work on claiming every penny worth of refunds.

Talk to Our Integration Experts

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