UK Mail Claims & Compensation

Does your business ship with UK Mail? Save up to 20% on your shipping invoice through automated refund claims with LateShipment.com’s parcel audit software.

UK Mail has a compensation scheme which allows businesses to claim refunds in the case of events like delayed package, lost package and damaged package.

Claiming UK Mail compensations regularly can help your business to easily save up to 20% on your overall shipping spend.

Not only that, monitoring and claiming refunds regularly help you receive better performance from shipping carriers which results in successful last mile deliveries.

Service errors eligible for
UK Mail Claims include

  • Late Delivery
  • Damaged Shipment
  • Lost Shipment

UK Mail refunds policy for businesses

UK Mail’s aim is to be both reasonable and fair in dealing with the loss of, or damage to Consignments. Where the loss or, or damage to is shown to be the fault of UK Mail, it will pay compensation in line with the terms and conditions of carriage (the “Conditions”) with respect to the standard liability framework and where you have purchased extended cover. Where the loss of, or damage to a Consignment is not UK Mail’s fault, then your course of action is against the person who is at fault.

It is therefore crucial that where a Consignment is lost or damaged, it is reported to UK Mail as quickly as possible without delay. Timely reporting allows UK Mail to:

  • take remedial action; and/or
  • investigate the matter and trace the trail left by the Consignment whilst recollections are fresh and the trail is still warm. Failure to report in a timely manner will prejudice any investigation or the chances of finding your Consignment(s), and may also invalidate your claim.

In accordance with the Conditions, UK Mail will only be liable for loss or, or damage to Consignments if you notify us:

  • within 3 Working Days of the date of delivery, where the proof of delivery has been signed without any endorsement to the effect that the Consignment was received as damaged, or there was a shortage; or
  • within 7 Working Days of the due date of delivery if the whole Consignment has been lost; or
  • within 7 Working Days of the date of delivery in all other cases (e.g. where there has been an endorsement of damage or shortage on the proof of delivery); and
  • you submit a written claim to us within 21 Working Days of the date of the letter accompanying the claim form which we will send out to you once you have notified us of your claim.

For the purposes of calculating the numbers of Working Days referred to in the bullet 3, the first Working Day is the date of delivery in the case where delivery has been fully or partially carried out. In the event of complete loss, the first Working Day will be the date of due delivery, and in relation to submitting the claim form, the first Working Day will be the date of the letter which accompanied the claim form.

Failure to comply with the time limits set out in the bullet 3 shall invalidate your claim and you acknowledge you will have no further recourse against UK Mail in respect of such claim, because you recognise that there is a claims process but for whatever reason, you have not followed it.

Before submitting claims, please ensure you can provide the following required forms of evidence otherwise the claim cannot be accepted:

  • Number of damaged or lost items
  • Total consignment weight
  • Weight of damaged or lost items
  • Description of goods
  • Details of damage sustained
  • Value of consignment
  • Value of items damaged including copies of invoices where applicable
  • Goods and packing to be available for inspection (damaged items only)
Claims

UK Mail’s aim is to be both reasonable and fair in dealing with the loss of, or damage to Consignments. Where the loss or, or damage to is shown to be the fault of UK Mail, it will pay compensation in line with the terms and conditions of carriage (the “Conditions”) with respect to the standard liability framework and where you have purchased extended cover. Where the loss of, or damage to a Consignment is not UK Mail’s fault, then your course of action is against the person who is at fault.

It is therefore crucial that where a Consignment is lost or damaged, it is reported to UK Mail as quickly as possible without delay. Timely reporting allows UK Mail to:

  • take remedial action; and/or
  • investigate the matter and trace the trail left by the Consignment whilst recollections are fresh and the trail is still warm. Failure to report in a timely manner will prejudice any investigation or the chances of finding your Consignment(s), and may also invalidate your claim.
Limitations

In accordance with the Conditions, UK Mail will only be liable for loss or, or damage to Consignments if you notify us:

  • within 3 Working Days of the date of delivery, where the proof of delivery has been signed without any endorsement to the effect that the Consignment was received as damaged, or there was a shortage; or
  • within 7 Working Days of the due date of delivery if the whole Consignment has been lost; or
  • within 7 Working Days of the date of delivery in all other cases (e.g. where there has been an endorsement of damage or shortage on the proof of delivery); and
  • you submit a written claim to us within 21 Working Days of the date of the letter accompanying the claim form which we will send out to you once you have notified us of your claim.

For the purposes of calculating the numbers of Working Days referred to in the bullet 3, the first Working Day is the date of delivery in the case where delivery has been fully or partially carried out. In the event of complete loss, the first Working Day will be the date of due delivery, and in relation to submitting the claim form, the first Working Day will be the date of the letter which accompanied the claim form.

Failure to comply with the time limits set out in the bullet 3 shall invalidate your claim and you acknowledge you will have no further recourse against UK Mail in respect of such claim, because you recognise that there is a claims process but for whatever reason, you have not followed it.

Exceptions

Before submitting claims, please ensure you can provide the following required forms of evidence otherwise the claim cannot be accepted:

  • Number of damaged or lost items
  • Total consignment weight
  • Weight of damaged or lost items
  • Description of goods
  • Details of damage sustained
  • Value of consignment
  • Value of items damaged including copies of invoices where applicable
  • Goods and packing to be available for inspection (damaged items only)

How much can I save on my annual UK Mail invoice through refund claims?

Your Estimated Annual Savings

$ to $

Explore refund claims for more carriers.

4 reasons your business needs an automated claims process

Automatic UK Mail invoice audit

Analyze your invoice automatically and identify service errors which are eligible for a complete refund

Save up to 20% on shipping spend

The system will automatically submit UK Mail claim for eligible failures which instantly reduces your shipping spend up to 20%

Actionable Reports

Get actionable reports on your shipping including service type distribution, carrier distribution and more to make smart shipping decisions.

Increase in performance

Filing regular claims and consistently holding shipping carriers accountable for their performance promises usually brings a noticeable improvement in the service you receive from them.

Start claiming refunds in less than 2 mins!

Simply create your account with your email. Add one or more shipping carriers you use to automatically recover refunds.

Try now at zero out-of-pocket cost. No credit card required. Cancel anytime.

Join 1000+ businesses that use LateShipment.com

Frequently Asked Questions about UK Mail refund claims

Yes, UK Mail promises on-time delivery for various service types including late, damaged and lost parcels.

The UK Mail claim process might take an average of 2-3 weeks depending on the service error.

Check out for manual claims here. To have an automated claim process Sign Up with LateShipment.com and automatically file claims for eligible refund.

Log in with your credentials

Forgot your details?