Shipping is the most important factor in any online shopper’s decision criteria. Providing quick deliveries at the location […]
What is Delivery Experience Management? Delivery Experience Management (DEM) is the process of being proactive in ensuring that […]
[Updated on March 24, 2020] With people choosing to stay indoors, practicing social distancing, isolation or quarantining, there […]
We live in an experience economy. Experience is everything. Consumers own brand perception. And experience drives how consumers […]
Customer engagement is a much-loved term and a cornerstone of most businesses. It’s all about communicating with customers […]
Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has […]
Introduction Low prices, fast shipping, and free returns are three must-haves for an online business to make the […]
Introduction Did you know that in a relay race, the fastest runner, also known as the ‘anchor,’ is […]
As a retailer who ships to your customers, have you struggled to decode which carrier is the best […]
A Record-Breaking Shopping Season Online spending is at an all-time high this holiday season. Data from Adobe Analytics […]
Introduction The tensions surrounding the holiday season never seem to end! Just when you think you’ve dealt with […]
Introduction In the world of last-mile deliveries in the US, 2019 is a landmark year; For the first […]
Anyone could face negative experiences with a business. And people who face such experiences leave poor reviews on […]
Every year, shipping carriers increase the rates for their services, hitting retailers below the belt, as if the […]
Why a Delivery Experience Management (DEM) suite? Despite considerably expanding our reach on the refunds front to 40+ […]
The holiday season is all about the joy of giving. Giving love to one another, giving all your […]