Reviews that build trust, intelligently timed to every delivery.
Powered by Ellis AI, the intelligence that waits for delivery, holds back when an order goes wrong, and asks each shopper the right review questions for the product they bought.
Review intelligence, not blast emails
Ellis AI reads each order’s delivery status and products, sends the right form at the right time, and holds back if an order is late, lost or damaged.
Verified reviews your shoppers can trust
Every review is tied to a real order and badged as verified, fraud checks catch fake or duplicate posts, and auto-approved reviews get a second check.
Reviews that sell where shoppers decide
Photo and video reviews become shoppable galleries, and review highlights sit on product and checkout pages, right where browsers decide to buy.
The measurable difference our product reviews platform
makes, once it’s live
$120K+
in sales influenced from shoppers who read reviews before buying
We used to send review emails the day an order shipped, and people would reply asking where their package was. Now the request lands a week after delivery, and the reviews are so much more detailed.
Revenue shareOf revenue influenced by shopper reviews
Higher conversion on product and checkout pages, from reviews
More visits back to your site, from post-delivery engagement
Lower delivery-related churn, from acting on review sentiment
Five ways to turn deliveries into trusted reviews
With Ellis AI, no review request goes out blind. It checks what was bought and whether it arrived well, then asks at the moment that fits.
Ask every shopper at the right moment
Context-Aware Requests
Times each request to the actual delivery, reading the order’s products, status and past shopper experience.
Experience Safeguards
Delays requests when an order arrives late, and skips them entirely for lost or damaged orders.
Bundled Requests
Sends one request covering every product delivered in an order, instead of separate requests.
Email and SMS Requests
Sends email and SMS requests triggered by product tags, with the shopper’s name, product and order.
Request Templates
Lets you brand each email and SMS template and customize its subject line, wording and layout.
Follow-Up Reminders
Sends a follow-up to shoppers who haven’t left a review yet, and stops as soon as they do.
Collect the right feedback on every product and your store
Product-Matched Forms
Matches each product to the right form using product tags, with a general form for everything else.
Form Builder
Builds forms with star ratings, custom questions, required or optional fields and a live preview.
Photo and Video Reviews
Lets shoppers add photos and videos to their review, so new buyers see the product in real life.
Company Reviews
Collects store-level reviews on service and delivery alongside product reviews, in one request.
Surveys and NPS
Adds short surveys and NPS questions before or after purchase to track promoters and detractors.
Approve the right reviews, and check the rest
Review Management
Shows each review’s status in one dashboard, where your team can filter, approve, reject or reply.
Resolution Window
Holds low-rated reviews for up to 14 days so you can reach out or reply, then publishes them.
Verified Purchases
Collects every review from a real order and tags it with the exact product the shopper bought.
Fraud Detection
Flags fake, duplicate or suspicious reviews, like several from one account, before they go live.
Branded Replies
Drafts replies to approved reviews in your brand’s tone, ready to post with one click.
Show reviews where shoppers decide
Review Widget
Displays approved reviews on product pages and across your site, in a grid, list or carousel.
Review Highlights
Shows standout review phrases by the buy button, plus star badges and banners on site and social.
Shoppable Galleries
Turns shopper photos and videos into galleries that link straight to the product to buy.
Custom Styling
Matches your store with custom fonts and card styles, and goes live through your theme with no code.
See what customers love, and what needs fixing
Sentiment Analytics
Scores sentiment and tracks rating trends over time, overall and for every product you sell.
Review Themes
Groups reviews into recurring themes, surfacing the praise and friction behind each product.
Top Products
Ranks best-performing products by rating, review volume and the revenue their reviews influence.
Suggested Actions
Recommends what to fix or promote next, based on recurring themes across all your reviews.
Continuous Improvement
Every review shows Ellis AI what shoppers value, so future post-purchase decisions improve.
Built to work together with Product Reviews
Order Tracking, Returns and Exchanges and Warranty Management each shape what shoppers say, from delivery to after-sales care.
Order Tracking
Confirms each delivery and keeps shoppers updated, so review requests land at the right time.
Returns and Exchanges
Handles returns and exchanges for products that miss the mark, before they become poor reviews.
Warranty Management
Resolves product issues after delivery with repairs or replacements, keeping customers loyal.
Works with Shopify and the platforms you already use
Product Reviews connects to Shopify, BigCommerce, Magento and WooCommerce, and works with Klaviyo, Gorgias, Attentive and dotdigital.
24×7 support
Round-the-clock support and a dedicated account manager who knows your setup inside out.
Custom integrations
Need a connection we don’t have yet? We build custom integrations for you, at no cost.
Data security
GDPR-compliant data handling and SSL encryption keep shopper and review data protected.
Agent governance
You set the policies, limits and approvals. Ellis AI acts within them and flags the rest.
Frequently Asked Questions
