Data-led decisions across your entire post-purchase journey.
Powered by Ellis AI, the intelligence that connects data from checkout to carrier invoice, traces the likely cause behind every dip, and turns every business question into a data-driven insight.
One view of the whole post-purchase journey
Meet Ellis AI
Analytics intelligence, not static dashboards
Ellis AI watches every metric across your post-purchase operations, flags what changed and its likely cause, and suggests a fix before it costs you.
Every stage monitored, checkout to invoice
Performance is monitored at every stage, from delivery promises and labels to tracking, returns, warranties, claims and carrier spend, in one view.
Custom reports in minutes, not analyst weeks
Build a report on any metric, carrier, lane or time period in under 3 minutes, then share it, schedule it or pin it to a dashboard for your team.
The measurable difference our fulfillment analytics platform
makes, once it’s live
8%
lower shipping costs, from better-informed decisions
We went through two quarters of data before peak and could see exactly which lanes and carriers were going to struggle. On-time delivery held up better than any peak we’ve had, along with notable operational cost savings
DecisionsReal-time decisions per parcel, surfaced as insights
Higher on-time delivery efficiency, from AI-flagged root causes
From business question to actionable report
Lower operational and shipping costs, from optimized fulfillment
Six ways to see and act on every order
With Ellis AI, no report starts from a spreadsheet. It joins data from every product you use, explains what changed and points to the fix.
Every signal from every order, analyzed together
Connected Data Sources
Analyzes order, shipment, carrier, invoice, return, review and support data together, in real time.
Network-Scale Learning
Draws on 1.2B+ tracked packages and machine learning across our network, not just your own orders.
Root Cause Detection
Traces a dip to the likely carrier, lane, warehouse or product behind it, so you know where to look.
Proactive Alerts
Flags unusual changes, like a lane slipping on time, as they happen, before they hit your numbers.
Recommended Fixes
Suggests the next step for each issue, such as switching service on a lane or tightening a policy.
Custom Reports
Builds reports on any metric and tracks the fulfillment KPIs you define, ready to share in minutes.
See how every carrier, lane and warehouse performs
Carrier Performance
Compares on-time rates, transit times and cost side by side across carriers, lanes and regions.
Promise Accuracy
Shows how often delivery dates shown at checkout were met, by carrier, region and product.
Fulfillment Speed
Measures order-to-ship and ship-to-door times across warehouses, so slow steps stand out.
Delivery Feedback
Collects delivery satisfaction scores and comments, linked to the carrier and route behind them.
Delivery Trends
Tracks transit times, delays and failed deliveries over time, so shifts in delivery surface early.
Find where shipping spend leaks, and win it back
Shipping Spend
Breaks spend down by carrier, service, zone and surcharge, so you see what’s driving cost.
Cost Leak Detection
Spots rising surcharges, wrong services and oversized boxes quietly adding to every shipment.
Recovery Reporting
Shows refunds and claims recovered across Parcel Audit, Freight Audit and Lost and Damaged Claims.
Coverage Reporting
Shows what Package Protection and Shipping Insurance covered, claimed and paid out, side by side.
Rate Benchmarks
Feeds spend and performance patterns into Rate Negotiation, so your next carrier talk starts strong.
Understand what keeps shoppers coming back
Revenue Attribution
Connects repeat purchases to tracking page offers, recommendations and post-delivery messages.
Engagement Insights
Shows which messages shoppers open and act on, and where message fatigue sets in.
Return Patterns
Reveals top return reasons by product and size, so fit and quality issues get fixed at the source.
Product Feedback
Links review sentiment and warranty claims to products, so recurring issues are caught early.
Spot risk patterns early, and review them in context
Risk Detection
Spots risk patterns across returns, claims and refunds, and routes each to the right team to review.
Returner Patterns
Flags frequent returners, repeated return reasons and exchange-then-return cycles for a closer look.
Linked Accounts
Highlights accounts that share an address, phone or email and show unusual return or claim activity.
High-Value Clusters
Surfaces bursts of high-value returns or claims in a short window, before the same losses repeat.
Investigation Handoff
Sends each flagged pattern to the product that owns the decision, where your policy sets next steps.
Loss and Damage Patterns
Spots carriers, lanes and products with repeat loss or damage, so you can fix the root issue.
Team Dashboards
Lets teams build and share dashboards together, from finance’s spend view to support’s queue.
Decision Outcomes
Shows the results that followed each automated decision, from saved deliveries to recovered refunds.
Scheduled Reports
Sends reports by email on the schedule you choose, so stakeholders get numbers without asking.
Data Exports
Exports any report or raw data for finance, leadership reviews or your own BI tools.
Continuous Improvement
Every result shows Ellis AI which fixes worked, so future insights and recommendations get sharper.
Built to work together with Fulfillment Analytics
Parcel Audit, Order Tracking and Returns and Exchanges each turn what you learn here into action, from refunds to fewer returns.
Parcel Audit
Recovers carrier refunds for late deliveries and billing errors, plus lost and damaged claims.
Order Tracking
Acts on delivery insights in real time, warning shoppers about delays before they ask.
Returns and Exchanges
Acts on the return patterns you spot here, offering exchanges and fraud checks on every return.
Plugs into 1,200+ carriers and the tools you use
Fulfillment Analytics joins data from your carriers, store, helpdesk and LateShipment.com products, then surfaces insights and fixes to optimize operations.
24×7 support
Round-the-clock support and a dedicated account manager who knows your setup inside out.
Custom integrations
Need a connection we don’t have yet? We build custom integrations for you, at no cost.
Data security
GDPR-compliant data handling and SSL encryption keep order, shopper and carrier data protected.
Agent governance
You choose the data, alerts and access. Ellis AI recommends, and each product acts on your approval.
Frequently Asked Questions
