Every warranty claim handled, and every customer kept.

Warranty Management lets customers register products and file warranty claims through portals in your brand, then checks every claim against the right warranty rule. It’s powered by Ellis AI, LateShipment.com’s post-purchase intelligence, which reads the order, product, registration and evidence to return an eligibility result with the reason behind it. Most claims resolve automatically with a repair, replacement or refund, and the few that need your approval wait in one dashboard.

Warranty Management is agentic because every claim is checked in context before your team sees it, instead of landing in a shared inbox as an email to chase. The customer, order, registration, photos and applied rule arrive together, eligibility is checked against the coverage window and exclusions, and the result comes with its reason. Most claims then resolve automatically, and every decision shows Ellis AI which products and issues come up most.

Warranty Management resolves most claims automatically. Ellis AI weighs the product issue, the customer’s history and context, the evidence and the applied rule against your policy, then approves a repair, replacement or refund, or denies the claim with a recorded reason. Only the very small share showing a risk signal moves up your multi-level approval flow, where your team can approve or reject them one at a time or in bulk. Customers are emailed at every step.

Warranty Management works with the store platform you already use, pulling in your orders and products so customers can find their purchase by order number or email. You can connect more than one store and manage every registration and claim from the same dashboard. Need a connection we don’t have yet? Our team builds custom integrations at no cost, and the branded portals and emails come built in.

Warranty Management works only within the rules you set. You define the default warranty policy, product-specific rules, coverage start dates, eligible claim types and the evidence customers must provide, and you choose the resolutions on offer. Ellis AI checks each claim against those settings and resolves it within them, escalating through multi-level approvals when a claim needs it, and you can review the full timeline, notes and email log at any time.