How much are lost & damaged shipments really costing your store?
Every package that doesn't arrive whole costs you twice — once for the product, again for the customer you have to win back. Plug in your shipping numbers below to see the monthly revenue at risk, and how much of it carrier claims can actually recover.
Industry damage rate: 0.5%–2% of shipments, on top of a steady 0.5% lost-in-transit rateYour shipping profile
All figures are monthly. Nothing here is stored or sent anywhere.
Industry range is 0.5%–2% of shipments arriving damaged, in addition to a fairly constant 0.5% lost-in-transit rate.
in revenue at risk each month from lost & damaged shipments
Loss rates
0.5% of shipments are typically lost in transit; 0.5%–2% arrive damaged, varying by category, packaging, and carrier handling.
What's at risk
Each incident costs the order value plus the shipping you spent to get it there — both are money out the door with nothing delivered.
What's recoverable
Carrier claims reimburse up to $100 of merchandise value plus shipping cost per incident — filed correctly and on time.
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Get your recovery auditLost & damage claims: frequently asked questions
How much do lost and damaged shipments typically cost an online store?
Most ecommerce shippers lose roughly 0.5% of shipments in transit and see another 0.5%–2% arrive damaged, depending on category, packaging, and carrier handling. Each incident costs the order value plus the shipping spent to deliver it — so a store shipping 5,000 orders a month at a $120 average order value can see five figures in monthly revenue at risk.
How much can I recover through carrier claims for lost or damaged packages?
Carriers typically reimburse up to $100 of declared merchandise value plus the shipping cost per incident, provided the claim is filed correctly and within the carrier's deadline. Anything above that $100 cap isn't recoverable through a standard claim, which is why higher-AOV orders leave a bigger uncovered gap.
Why do so many eligible claims go unfiled?
Filing a claim manually means tracking down proof of value, matching it to the right tracking number, and submitting it inside a narrow carrier deadline — often across UPS, FedEx, USPS, and DHL portals, each with different rules. Most merchants don't have the operational bandwidth to do this consistently, so a meaningful share of legitimately recoverable claims simply expire.
Does this calculator account for my specific carrier mix?
The estimate uses industry-average loss and damage rates rather than carrier-specific ones, so it's directionally accurate for any carrier mix. Your carrier selection is used to label the estimate, not to change the underlying rate — actual performance varies by carrier and lane.
Figures are estimates based on industry-average loss and damage rates, for illustration only. Actual recoverable amounts depend on your carrier contracts, packaging, and claim history.
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