LateShipment.com’s Delivery Experience Management (DEM) Platform for Gorgias

Auto-trigger tickets for delivery issues and proactively resolve them, automate order status notifications to customers and provide branded order tracking experiences

All DEM features | No credit card required

Talk to our product expert

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In just 3 clicks integrate Gorgias with LateShipement.com and start using our DEM platform (no coding required)

Add-On Benefit

You can effortlessly save up to 20% on your shipping costs
with our Parcel Audit and Shipping Refunds solution. Learn More

Powering post-purchase success for 4000+ businesses of all sizes worldwide

Why connect Gorgias with
LateShipment.com’s DEM platform

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Reduce delivery related customer support tickets
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Make Order Tracking An Immersive Brand Experience
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Drive repeat sales during order tracking moments
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Proactively resolve delivery related customer issues

How LateShipment.com’s DEM Platform
powers post-purchase CX success

Tracking & Delay Prediction

Keep support teams on top of order deliveries, particularly those facing delivery issues

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    Auto-trigger tickets on your helpdesk for 7 types of delivery failures to ensure proactive delivery issue resolution

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    Enable agents with order tracking information from within your helpdesk for faster resolution of customer issues

Customer Engagement

Over communicate and reduce customer anxiety post purchase

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    Proactively identify and communicate with customers facing delivery issues

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    Enable “order tracking” from within shipping emails you send to your customers

Branded Order Tracking

Impress your customers with brand consistent order tracking experiences

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    Build brand-consistent and beautiful order tracking pages for your customers; on your custom domain

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    Embed “Track My Order” widget on your website and shipping emails to make parcel tracking self-service

Increase Sales. Reduce Returns.

Leverage order tracking moments to increase sales and reduce returns

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    Increase sales with marketing campaigns & product recommendations on tracking pages

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    Reduce returns by providing relevant product usage information on order tracking pages

Delivery Experience Feedback

Know how good or bad your customers’ delivery experiences were

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    Capture your customers’ Delivery Satisfaction (DSAT) rating after every order delivery

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    Monitor the average DSAT scores of customers to optimize shipping & delivery process

Connect Gorgias in 3 simple steps
and get started

  • Create your Lateshipment.com account

  • Generate Gorgias API key within LateShipment.com

  • Copy & Paste API key on Gorgias and get started

Other benefits of LateShipment.com you can’t ignore

Save up to 20% on Shipping

With our Automated Shipping Audit and Refunds solution, save up to 20% on your shipping bills by claiming refunds for 50+ service failures and billing errors that include Late Deliveries & Incorrect Surcharges Learn More

Shipping Analytics & Reports

Gain actionable insights about your shipping spend, your shipping carriers’ delivery performance across service types and geographies that enable data-driven decisions to make shipping both cost and operationally efficient

Learn More

LateShipment.com Integrations to give you post-purchase superpowers

Monitor parcels in real-time, proactively resolve delivery-related customer issues and effectively
engage with customers to deliver memorable post-purchase experiences

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Shipping
Carriers

Monitor in-transit shipments in real-time and get predictive alerts for parcels facing delivery delays. Build brand-consistent order tracking experiences. Audit shipping invoices & recover refunds to save up to 20% on shipping costs.

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Order Management
Systems

Get predictive alerts for parcels facing delivery issues and proactively fix them before customer impact. Send automated order status notifications. Build branded order tracking experiences for your customers.

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E-commerce
Platforms

Proactively resolve delivery issues with predictive alerts for parcel delays. Send automated order status notifications. Build branded tracking experiences. Increase sales with marketing campaigns on tracking pages.

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Helpdesk
Solutions

Trigger automated tickets for delivery-related customer issues. Enable agents with order tracking information within your Helpdesk to help them proactively resolve customer issues with faster resolution times.

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CRM
Solutions

Proactively resolve delivery-related customer issues and send automated order status notifications. Enrich customer information with their overall delivery satisfaction ratings. Build brand-consistent order tracking experiences.

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Email Marketing
Tools

Send brand-consistent shipping transactional emails to customers for multiple order delivery events. Increase sales with product recommendations and campaigns on shipping emails. Capture delivery experience feedback.

Have questions? Let’s Talk!

Our product experts are here to help you with any questions regarding
product features, solution integrations & implementation, pricing, and more.

100+ Million Packages Tracked This Year

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Saved By Our Customers Every Minute
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Types Of Service Failures Caught
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Our Biggest Refund Check To Date
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Accurate Delay Predictions Made
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Saved By Our Customers Every Minute
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Types Of Service Failures Caught
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Our Biggest Refund Check To Date
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Accurate Delay Predictions Made

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