Agentic Freight Audit

Stop overpaying on every LTL and FTL freight bill.

Powered by Ellis AI, the intelligence that reads every freight bill, checks each charge against your contracts and the shipment record, and recovers what 20+ carriers like FedEx Freight and TForce Freight overbill.

Freight audit bill with linehaul held, reclass disputed and $290 held before payment
Why LateShipment.com

Freight bills checked line by line, every time

Meet Ellis AI
Diagram of a freight line audit holding or disputing three suspect charges

Freight intelligence, not spot-check audits

Ellis AI reads every freight bill, matches it to the load and checks each line against your contract, tariff and shipment record before you pay.

Approval queue with 12 bills auto-approved and one bill held for a carrier dispute

Overcharges stopped before they’re paid

Clean bills move straight to approval, while wrong linehaul rates, reclasses and unapproved accessorials are held and disputed with the carrier.

EDI, PDF, email and carrier portal invoices feeding one audit

Every carrier and invoice format, one audit

EDI, PDF, email or carrier portal, every LTL, FTL and bulk freight invoice is read and audited the same way, with no templates or manual data entry.

The measurable difference our freight audit platform
makes, once it’s live

$250K+ in freight overcharges recovered till date

Reclass and detention charges used to slip through because nobody had time to check every bill. Now they get flagged before we pay, and the dispute goes straight to the carrier.

Jackson L.
Jackson L.
Logistics Manager, Home furnishings brand
Freight spend −8%

Lower freight spend, from automated bill audits

Billing errors 40+

Freight billing error types checked on every bill

Resolutions 95%

Refunds identified and claimed by AI, backed by human experts

Carriers 20+

Freight carriers audited across LTL, FTL and bulk

What’s inside Freight Audit

Four steps from freight bill to recovery

With Ellis AI, no freight bill gets a spot check. It reads every line, matches it to the load and your contract, then holds what doesn’t add up.

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Invoice Capture

Read every freight bill, in any format

Freight bill extracted into carrier, class, weight and charge fields, matched to its load

Document Extraction

Collects EDI, PDF, email and portal invoices, reads every charge and keeps each bill on record.

Load Matching

Matches each bill to its load, bill of lading and booked rate, even without a shared reference ID.

Contract Library

Stores your negotiated rates, tariffs, fuel tables and approved accessorials for every carrier.

Duplicate Detection

Catches bills already paid, or submitted twice by the carrier, before they ever reach approval.

Bill Audit

Check every line against your contract and the load

Line audit table with linehaul and reclass held and liftgate passed

Context-Aware Line Audit

Checks each line against your contract, the booked rate and what actually happened on the load.

Linehaul and Fuel Checks

Verifies linehaul rates, minimums, discounts and fuel surcharges against the tariff in effect.

Freight Class Validation

Flags reclasses and reweighs without proof, checking freight class and NMFC against the shipment.

Accessorial Validation

Confirms detention, liftgate, lumper and other accessorials were approved, with documents as proof.

Approval Rules

Sends clean bills straight to approval and holds the rest by value, carrier or lane thresholds.

Dispute Recovery

Dispute every overcharge until it’s resolved

Dispute list with one overcharge credited, one awaiting carrier and one escalated

Automated Disputes

Opens disputes with the carrier for held charges, with the contract and shipment proof attached.

Exception Handling

Resolves most exceptions on its own, with our freight experts handling every complex dispute.

Post-Payment Recovery

Audits bills already paid and recovers refunds for overcharges and guaranteed-service failures.

Refund Tracking

Tracks each dispute and adjustment from filed to credited, keeping held and recovered amounts apart.

Spend Visibility

See where freight spend goes, and why

Freight spend by lane bar chart with a carrier overcharge scorecard

Freight Spend Analysis

Breaks freight spend down by carrier, mode, lane and accessorial, so cost drivers stand out.

Carrier Scorecards

Compares billing accuracy, overcharge rates and on-time performance across freight carriers.

Audit Reports

Exports audit results, held charges and recoveries for finance and carrier reviews.

Continuous Improvement

Every resolved dispute shows Ellis AI which charges carriers get wrong, so future audits catch more.

Keep exploring

Built to work together with Freight Audit

Parcel Audit, Rate Negotiation and Fulfillment Analytics each help cut carrier spend, from parcel refunds to lower negotiated rates.

Parcel audit card with a late delivery refund credited and a duplicate charge claimed

Parcel Audit

Recovers carrier refunds for late deliveries and billing errors, plus lost and damaged claims.

Explore Parcel Audit
Rate benchmark card showing a ground rate 19% above the peer median

Rate Negotiation

Uses your freight and parcel spend patterns to negotiate lower carrier rates going forward.

Explore Rate Negotiation
Analytics dashboard tiles for freight spend, parcel spend, on-time and return rates

Fulfillment Analytics

Brings freight spend into one view with every other part of your post-purchase operations.

Explore Fulfillment Analytics
Integrations

Plugs into 20+ freight carriers and the tools you use

Freight Audit connects to your carriers, TMS and ERP through EDI, API or email, so every bill is checked against your real shipment data.

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USPS
UPS
FedEx
Canada Post
Purolator
Australia Post
DHL
Magento
BigCommerce
Shopify
WooCommerce
HubSpot
Salesforce
Freshsales
Linnworks
ShippingEasy
ShipStation
Shippo
Zoho Desk
Gorgias
Zendesk
HappyFox
Freshdesk
Klaviyo
Attentive
Mailchimp
Intercom
Omnisend

24×7 support

Round-the-clock support and a dedicated account manager who knows your setup inside out.

Custom integrations

Need a connection we don’t have yet? We build custom integrations for you, at no cost.

Data security

GDPR-compliant data handling and SSL encryption keep invoice, contract and shipment data protected.

Agent governance

You set the policies, limits and approvals. Ellis AI acts within them and flags the rest.

FAQs

Frequently Asked Questions

Freight Audit checks every LTL, FTL and bulk freight bill before you pay it and recovers what carriers overbill. It’s powered by Ellis AI, LateShipment.com’s post-purchase intelligence, which reads invoices in any format, matches each one to its load, and checks every line against your contract, tariff and shipment record. Clean bills move to approval, overcharges are held and disputed by Ellis AI and our freight experts, and you see held, disputed and recovered amounts separately.
Freight Audit is agentic because every line on every bill is checked in context, instead of sampling invoices or reviewing them weeks after payment. Ellis AI weighs the contract, the booked rate and what actually happened on the load, so a reclass without a reweigh certificate or detention with no recorded delay is held automatically. Every resolved dispute shows Ellis AI which charges each carrier gets wrong.
Freight Audit catches wrong linehaul rates and minimums, missed discounts, incorrect fuel surcharges, unsupported accessorials such as detention, liftgate and lumper fees, reclass and reweigh charges without proof, and duplicate bills across 20+ freight carriers, including FedEx Freight, Old Dominion Freight Line, Estes Express Lines, XPO and TForce Freight. Each finding is checked against your contract and the carrier’s terms before it’s held or disputed.
No, Freight Audit is a separate product built for LTL, FTL and bulk freight bills, where charges depend on freight class, weight, accessorials and negotiated tariffs. Parcel Audit covers small-parcel carriers and recovers refunds for late deliveries and parcel billing errors. Many shippers use both on the same platform, so every carrier invoice, freight or parcel, is checked before it’s paid.
Freight Audit applies the contracts, approval thresholds and dispute rules you set. You decide which bills move straight to approval, which amounts or lanes need a review, and when a held charge goes to your team instead of the carrier. Ellis AI audits and disputes within those rules, and every bill keeps its line-level findings, documents and carrier responses in one place for your team to review.
Freight overcharges stopped this quarter climbing from $4,180 to $18,640

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