Turn your post-purchase into a growth
engine without breaking the bank.

Whatever your business size, shipping volumes or carrier choices we have you covered.

null

Delivery Experience
Management

Own your brand’s post-purchase
experience.

$0.05 per shipment tracked

Only pay for shipments tracked. Zero fixed costs, zero contracts.

  • null

    Branded tracking experiences

  • null

    Seamless Email & SMS order updates

  • null

    Cross carrier, real-time visibility & delay predictions

The Ultimate Post-Purchase Success Suite

Drive delightful post-purchase experiences, maximum savings
on shipping and everything in between.

Delivery Experience
Management
Parcel Audit and
Shipping Refunds

Power of both at the price of one.

$0.05 per shipment tracked

OR

35% of refunds claimed

Pay only the higher of the two charges and get the other
at absolutely NO COST.

null

Parcel Audit and
Shipping Refunds

Effortlessly claim every eligible shipping
refund.

35% of refunds claimed

Only pay for the refunds you receive. No refunds, no charges.

  • null

    Automated shipping invoice audit & refund recovery

  • null

    Lost & Damaged claims

  • null

    Incorrect surcharge claims

null

Try LateShipment.com for free

Explore Delivery Experience Management and Parcel Audit & Shipping Refunds free for 21 days.
We identify all eligible refund claims but do not file them to recover refunds. Includes all other features, dashboards and shipping intelligence available under Delivery Experience Management and Parcel Audit & Shipping Refunds.

Compare all features

Key Features

Parcel Audit and Shipping Refunds

Delivery Experience Management

D.E.M

The Ultimate Post-Purchase Success Suite

21-day Free Trial

Shipping Refunds

Automated Shipping Invoice Audit

null
null
null
null

Comprehensive, human-backed Refund Recovery automation

null
null
null
null

Unlimited Refund Claim Submissions

null
null
null
null

47 Surcharge & Billing errors covered

null
null
null
Claims identified, not filed.

Incorrect Surcharge Claims

null
null
null
null

Lost & Damaged Claims Management

null
null
null
Claims identified, not filed.

Unlimited Shipments Tracked

null
null
null
null

6 Delivery Service Failures covered

null
null
null
Claims identified, not filed.

Expert Claim Redressal Team

null
null
null
null

All Major Carriers Supported

null
null
null
null

Comprehensive Refund Reports

null
null
null
null

Delivery Experience

Real-time, cross-carrier parcel tracking

null
null
null
null

Intuitive Shipment Grouping

null
null
null
null

Actionable Delivery Delay Predictions

null
null
null
null

Personalized Customer Emails

null
null
null
null

Automated, Brand-consistent Order Status Notifications

null
null
null
null

SMS Notifications (Charges Additional)

null
null
null
null

Branded Order Tracking Page

null
null
null
null

Integrations with Customer Engagement Tools

null
null
null
null

Cross-selling & Upselling Opportunities

null
null
null
null

Support Team Dashboard

null
null
null
null

Customizable Shipment Tracking Widget

null
null
null
null

Helpdesk Integrations for proactive customer support

null
null
null
null

Shipping and Delivery Intelligence

Granular Multi-Carrier Delivery Performance Metrics

null
null
null
null

Shipping Spend Analysis

null
null
null
null

Comprehensive Shipping Reports

null
null
null
null

Geographic Reports

null
null
null
null

User Engagement Metrics

null
null
null
null

Customer Satisfaction Ratings

null
null
null
null

Delivery Scoring

null
null
null
null

Service-type Analysis

null
null
null
null

Compare all features

null

The Enterprise Plan

If you’re a business that ships more than 5000 packages a month, talk to our product experts to get a tailored package and pricing for your business.

Included with all plans

FAQ

Your 21-day free trial will kick off only from the day your dashboards are updated with your shipments, after you’ve created an account. The trial gives you full and free 21-day access to every feature, report and dashboard that is available on The Delivery Experience Management Plan and The Parcel Audit and Shipping Refunds Plan, with these 2 exceptions:

  • Refund claims: Your shipping invoices will be audited to identify every eligible claim for surcharges, billing errors, late deliveries and more. There will however be no refund claims submitted for the discrepancies identified.
  • SMS notifications: Automated SMS order notifications carry an additional per-SMS charge.

Based on your location, you’re charged a cost for every SMS sent from your account. Here below is the pricing we follow:

RegionPricing
Canada$0.03
United States$0.03
UK and Europe$0.05
Others$0.04

LateShipment.com simply charges only 35% of money we successfully recover for you, which thereafter is billed monthly to you. Here is an example of how we get paid. If we collect refunds that total $500 for a month, LateShipment.com will charge you $175 for that month. This gives you a net gain of $325. We call it a win-win! Every other feature that we offer comes with no cost to you.

It is not mandatory to add your credit card details at the time of signing up. You may skip that step. We bill for the refunds that we recover on your behalf only after verification and reconciliation of the credits that have been added to your account. LateShipment.com will bill you for a portion of the claim, only after verifying that approved credits are reflected in your account. Some examples of payment methods include: Credit and debit card payments, bank transfers and checks.

Successful refunds are credited directly back to you by your shipping carrier. Depending on the shipping carrier and payment method you use, refunds are usually credited towards a future shipping invoice or back to your original payment method. LateShipment.com periodically verifies whether approved refunds have been credited back to your account and updates your dashboard with this information.

In order to start auditing your shipping invoice and filing refund claims, your online billing system with your shipping carrier should be enabled. Thereafter, LateShipment.com reads the most latest invoice received from your shipping carrier and initiates the audit and refunds process. It usually takes under 2 weeks to receive your first refund.

The Suite Plan combines Delivery Experience Management with Parcel Audit and Shipping Refunds to offer a comprehensive post-purchase solution for businesses. The charge on this plan is calculated as the higher of these 2 amounts – $0.05 * shipments tracked OR 35% of refunds recovered.

So let’s say your business ships 5000 packages a month.
For Delivery Experience Management, charges are calculated as number of shipments (5000 in this case) * $ 0.05 which amounts to $250.

Let’s assume we recover shipping refunds amounting to $600 on your account. Charges on Parcel Audit and Shipping Refunds are calculated as 35% of refunds recovered, which in this case amounts to $210.

The higher amount here being $250 would be your only charge on the Suite plan, while the $210 on Parcel Audit and Shipping Refunds would be waived off.

With the exception of SMS Notifications, the cost covers all features (including Personalised Email Notifications). The SMS notifications are charged additionally.

Here’s why our customers love us

Still have questions? We’re all ears.

Log in with your credentials

Forgot your details?