A better last mile for everyone

Whatever your business size, shipping volume or carrier choices, we have a plan that works for you.

The Parcel Audit and
Refunds Plan

Effortlessly claim every eligible shipping refund.

of refunds claimed

*No out-of-pocket costs
*Pay only after you receive a refund

  • Fool-proof Automated Audit Systems
  • Expert Claim Redressal Team
  • Maximum Service Failures
  • Incorrect Surcharge Claims
  • Lost & Damaged Claims
  • All Carriers Supported
  • Unlimited Shipments Tracked
  • Granular Multi-Carrier Delivery Performance Metrics
  • Shipping Spend Comparisons
  • Geographic Reports

The All-in-One Suite

Power up your last mile.

Everything at the Price of One

The Parcel Audit and Refunds Plan
The Delivery Experience Management Plan
  • Everything in The Parcel Audit and Refunds Plan
  • Everything in The Delivery Experience Management Plan
  • All Reports and Analytics – Fulfilment Intelligence + Real-Time Tracking + User Engagement Metrics

The Delivery Experience
Management Plan

Manage your customer’s post-purchase experience.

per shipment tracked

Start your 21-day free trial

  • Cross-carrier, Real-time Shipment Tracking
  • Intuitive Shipment Grouping
  • Actionable Delivery Error Predictions
  • Personalized Customer Emails
  • Automated Email Notifications
  • SMS Notifications (Charges Additional)
  • Branded Tracking Page
  • Cross-selling & Upselling Opportunities
  • Support Team Dashboard
  • Customizable Shipment Tracking Widget
  • Helpdesk Integrations for proactive customer support
  • Integrations with Customer Engagement Tools
  • User Engagement Metrics
  • Customer Satisfaction Ratings
  • Delivery Scoring

CUSTOM PLAN: If you’re a business that ships more than 5000 packages a month, let’s talk > let’s talk >

Unsure which plan is best for you?

Here’s why our customers love us


Our mission is to provide transparency to shipping and help businesses enhance the last mile customer experience they offer. We want businesses of all sizes and at any stage to have access to our products.

LateShipment.com simply charges only 35% of money we successfully recover for you, which thereafter is billed monthly to you. Here is an example of how we get paid. If we collect refunds that total $500 for a month, LateShipment.com will charge you $175 for that month. This gives you a net gain of $325. We call it a win-win! Every other feature that we offer comes with no cost to you.

It is not mandatory to add your credit card details at the time of signing up. You may skip that step. We bill for the refunds that we recover on your behalf only after verification and reconciliation of the credits that have been added to your account. LateShipment.com will bill you for a portion of the claim, only after verifying that approved credits are reflected in your account. Some examples of payment methods include: Credit and debit card payments, bank transfers and checks.

Successful refunds are credited directly back to you by your shipping carrier. Depending on the shipping carrier and payment method you use, refunds are usually credited towards a future shipping invoice or back to your original payment method. LateShipment.com periodically verifies whether approved refunds have been credited back to your account and updates your dashboard with this information.

In order to start auditing your shipping invoice and filing refund claims, your online billing system with your shipping carrier should be enabled. Thereafter, LateShipment.com reads the most latest invoice received from your shipping carrier and initiates the audit and refunds process. It usually takes under 2 weeks to receive your first refund.

With the exception of SMS Notifications, the cost covers all features (including Personalised Email Notifications). The SMS notifications are charged additionally.

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