Turn your post-purchase into a growth
engine without breaking the bank.

Whatever your business size, shipping volumes or carrier choices we have you covered.

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Delivery Experience
Management

Own your brand’s post-purchase
experience.

$0.07 per shipment tracked

Only pay for shipments tracked. Zero fixed costs, zero contracts.

  • Mark Dem 5

    Branded tracking experiences

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    Seamless Email & SMS order updates

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    Cross carrier, real-time visibility & delay predictions

The Ultimate Post-Purchase Success Suite

Drive delightful post-purchase experiences, maximum savings
on shipping and everything in between.

Delivery Experience
Management
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Parcel Audit and
Shipping Refunds
$0.07 $0.05 per shipment tracked

+

35% 25% of refunds claimed

One unified solution for everything post-purchase.

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Parcel Audit and
Shipping Refunds

Effortlessly claim every eligible shipping
refund.

35% of refunds claimed

Only pay for the refunds you receive. No refunds, no charges.

  • Mark Refunds 10

    Automated shipping invoice audit & refund recovery

  • Mark Refunds 11

    Lost & Damaged claims

  • Mark Refunds 4

    Incorrect surcharge claims

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Try LateShipment.com for free

Explore Delivery Experience Management and Parcel Audit & Shipping Refunds free for 21 days.
We identify all eligible refund claims but do not file them to recover refunds. Includes all other features, dashboards and shipping intelligence available under Delivery Experience Management and Parcel Audit & Shipping Refunds.

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Key Features

Parcel Audit and Shipping Refunds

Delivery Experience Management

D.E.M

The Ultimate Post-Purchase Success Suite

21-day Free Trial

Shipping Refunds

Automated Shipping Invoice Audit

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Comprehensive, human-backed Refund Recovery automation

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Unlimited Refund Claim Submissions

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47 Surcharge & Billing errors covered

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Claims identified, not filed.

Incorrect Surcharge Claims

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Lost & Damaged Claims Management

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Claims identified, not filed.

Unlimited Shipments Tracked

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6 Delivery Service Failures covered

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Claims identified, not filed.

Expert Claim Redressal Team

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All Major Carriers Supported

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Comprehensive Refund Reports

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Delivery Experience

Real-time, cross-carrier parcel tracking

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Intuitive Shipment Grouping

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Actionable Delivery Delay Predictions

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Personalized Customer Emails

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Automated, Brand-consistent Order Status Notifications

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SMS Notifications (Charges Additional)

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Branded Order Tracking Page

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Integrations with Customer Engagement Tools

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Cross-selling & Upselling Opportunities

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Support Team Dashboard

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Customizable Shipment Tracking Widget

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Helpdesk Integrations for proactive customer support

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Shipping and Delivery Intelligence

Granular Multi-Carrier Delivery Performance Metrics

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Shipping Spend Analysis

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Comprehensive Shipping Reports

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Geographic Reports

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User Engagement Metrics

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Customer Satisfaction Ratings

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Delivery Scoring

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Service-type Analysis

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Enterprise Icon

The Enterprise Plan

If you’re a business that ships more than 5000 packages a month, talk to our product experts to get a tailored package and pricing for your business.

Included with all plans

FAQ

Your 21-day free trial will kick off only from the day your dashboards are updated with your shipments, after you’ve created an account. The trial gives you full and free 21-day access to every feature, report and dashboard that is available on The Delivery Experience Management Plan and The Parcel Audit and Shipping Refunds Plan, with these 2 exceptions:

  • Refund claims: Your shipping invoices will be audited to identify every eligible claim for surcharges, billing errors, late deliveries and more. There will however be no refund claims submitted for the discrepancies identified.
  • SMS notifications: Automated SMS order notifications carry an additional per-SMS charge.

Based on your location, you’re charged a cost for every SMS sent from your account. Here below is the pricing we follow:

RegionPricing
Canada$0.03
United States$0.03
UK and Europe$0.05
Others$0.04

LateShipment.com simply charges only 35% of money we successfully recover for you, which thereafter is billed monthly to you. Here is an example of how we get paid. If we collect refunds that total $500 for a month, LateShipment.com will charge you $175 for that month. This gives you a net gain of $325. We call it a win-win! Every other feature that we offer comes with no cost to you.

It is not mandatory to add your credit card details at the time of signing up. You may skip that step. We bill for the refunds that we recover on your behalf only after verification and reconciliation of the credits that have been added to your account. LateShipment.com will bill you for a portion of the claim, only after verifying that approved credits are reflected in your account. Some examples of payment methods include: Credit and debit card payments, bank transfers and checks.

Successful refunds are credited directly back to you by your shipping carrier. Depending on the shipping carrier and payment method you use, refunds are usually credited towards a future shipping invoice or back to your original payment method. LateShipment.com periodically verifies whether approved refunds have been credited back to your account and updates your dashboard with this information.

In order to start auditing your shipping invoice and filing refund claims, your online billing system with your shipping carrier should be enabled. Thereafter, LateShipment.com reads the most latest invoice received from your shipping carrier and initiates the audit and refunds process. It usually takes under 2 weeks to receive your first refund.

The Suite Plan combines Delivery Experience Management with Parcel Audit and Shipping Refunds to offer a comprehensive post-purchase solution for businesses. On this plan you’re charged a discounted rate of $0.05 per shipment tracked on D.E.M (as opposed to $0.07 when signing up for just Delivery Experience Management) and 25% of refunds recovered (as opposed to 35% when signing up for just the Parcel Audit and Refunds Plan). This adds up to significant savings over time.

With the exception of SMS Notifications, the cost covers all features (including Personalised Email Notifications). The SMS notifications are charged additionally.

Here’s why our customers love us

Still have questions? We’re all ears.

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