One Simple Plan. No Hidden Costs.

You only pay us after a refund credit is made into your shipping account

With LateShipment.com, you get more than just refunds.

Your business is not just about refunds. It is about delivering delight at every stage of your customer’s journey.
While we secure every eligible refund, our true value is in giving you control to shape your customers’ last-mile experience. By equipping you with smart tools and insights to create a seamless and customer-centric supply chain, we give you the power to build loyal customers. And all this while you are only charged for successful refunds.

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Craft seamless, branded order tracking and delivery experiences

  • Branded customer notifications
  • Customized tracking pages
  • Automated failure alerts

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Convert shoppers into buyers and improve repeat purchase rates

  • Get your business last-mile certified by LateShipment.com
  • Display the badge on the checkout page of your website
  • Win the trust of buyers and drive repeat sales

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Strengthen your supply chain with actionable insights

  • Carrier performance analysis
  • Actionable supply chain insights
  • Shipping spend analysis
  • Carrier comparisons
  • Intuitive delivery reports
  • Fulfilment analytics

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Proactively detect and fix delays before they happen

  • Real-time shipment tracking
  • Delivery error predictions
  • Seamless CRM Integrations
  • Intuitive support dashboard

Join 1000+ businesses who use LateShipment.com to save on shipping and
improve delivery experiences  for their customers.

No Contracts

We do not have any contract or minimum term.

Never Expires

This isn’t a trial. Your access to all LateShipment.com services never expire.

Bank Level Security

We use the same security standards commonly used by financial institutions.

Frequently Asked Questions

LateShipment.com simply charges only 35% of money we successfully recover for you, which thereafter is billed monthly to you. Here is an example of how we get paid. If we collect refunds that total $500 for a month, LateShipment.com will charge you $175 for that month. This gives you a net gain of $325. We call it a win-win! Every other feature that we offer comes with no cost to you.

It is not mandatory to add your credit card details at the time of signing up. You may skip that step. We bill for the refunds that we recover on your behalf only after verification and reconciliation of the credits that have been added to your account. LateShipment.com will bill you for a portion of the claim, only after verifying that approved credits are reflected in your account. Some examples of payment methods include: Credit and debit card payments, bank transfers and checks.

Successful refunds are credited directly back to you by your shipping carrier. Depending on the shipping carrier and payment method you use, refunds are usually credited towards a future shipping invoice or back to your original payment method. LateShipment.com periodically verifies whether approved refunds have been credited back to your account and updates your dashboard with this information.

No. LateShipment.com Pulse – our real-time tracking system is available at no additional cost once you sign up with LateShipment.com. The only time we charge you is when we successfully receive refunds for your business.

In order to start auditing your shipping invoice and filing refund claims, your online billing system with your shipping carrier should be enabled. Thereafter, LateShipment.com reads the most latest invoice received from your shipping carrier and initiates the audit and refunds process. It usually takes under 2 weeks to receive your first refund.

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