Begin your post-purchase success journey now

Whatever your business size, shipping volumes or carrier choices we have you covered.

The Ultimate Post-Purchase Success Suite

Drive delightful post-purchase experiences, maximum
savings on shipping and everything in between.

Audit Refunds
Parcel Audit &
Shipping Refunds
Dem 48x48
Delivery Experience
Management
Rem 48x48
Returns Experience
Management
35% 30% of refunds claimed

+

$0.07 $0.05 per shipment tracked

+

$7 $0.35/ return no monthly subscription50 free returns
Audit Refunds
Parcel Audit &
Shipping Refunds
35% 30% of refunds claimed

+

Dem 48x48
Delivery Experience
Management
$0.07 $0.05 per shipment tracked

+

Rem 48x48
Returns Experience Management
$7 $0.35/ return no monthly subscription50 free returns
Audit Refunds

Parcel Audit and
Shipping Refunds Plan

Effortlessly claim every eligible shipping
refund.

35% of refunds claimed

Only pay for the refunds you receive. No refunds, no charges.

Free till you get a refund

  • Mark Refunds 10

    Automated shipping invoice audit & refund recovery

  • Mark Refunds 11

    Lost & Damaged claims

  • Mark Refunds 4

    Incorrect surcharge claims

Dem 42x42 1

Delivery Experience
Management Plan

Own your brand’s post-purchase
experience.

$0.07 per shipment tracked

Only pay for shipments tracked. Zero fixed costs, zero contracts.

Free for 21-days

  • Mark Dem 5

    Branded tracking experiences

  • Mark Dem 4

    Seamless Email & SMS order updates

  • Mark Dem 1

    Cross carrier, real-time visibility & delay predictions

Rem

Returns Experience
Management Plan

Delightful, on-demand return
experience

$7per month

Up to 14 returns | $0.35 per extra return

25 free returns

  • Rem Men Icon1

    Self-serve customer return portal

  • Rem Men Icon2

    Customizable return rules and methods

  • Rem Men Icon3

    Real-time return package tracking

Compare all features

Key Features

Parcel Audit and Shipping Refunds

Delivery Experience Management

D.E.M

The Ultimate Post-Purchase Success Suite

Returns Experience Management

Shipping Refunds

Automated Shipping Invoice Audit

Icon Material Check Circle
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle Error

Comprehensive, human-backed Refund Recovery automation

Icon Material Check Circle
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle Error

Unlimited Refund Claim Submissions

Icon Material Check Circle
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle Error

47 Surcharge & Billing errors covered

Icon Material Check Circle
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle Error

Incorrect Surcharge Claims

Icon Material Check Circle
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle Error

Lost & Damaged Claims Management

Icon Material Check Circle
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle Error

Unlimited Shipments Tracked

Icon Material Check Circle
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle Error

6 Delivery Service Failures covered

Icon Material Check Circle
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle Error

Expert Claim Redressal Team

Icon Material Check Circle
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle Error

All Major Carriers Supported

Icon Material Check Circle
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle Error

Comprehensive Refund Reports

Icon Material Check Circle
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle Error

Delivery Experience

Real-time, cross-carrier parcel tracking

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Intuitive Shipment Grouping

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Actionable Delivery Delay Predictions

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Personalized Customer Emails

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Automated, Brand-consistent Order Status Notifications

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

SMS Notifications (Charges Additional)

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Branded Order Tracking Page

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Integrations with Customer Engagement Tools

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Cross-selling & Upselling Opportunities

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Support Team Dashboard

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Customizable Shipment Tracking Widget

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Helpdesk Integrations for proactive customer support

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Shipping and Delivery Intelligence

Granular Multi-Carrier Delivery Performance Metrics

Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Shipping Spend Analysis

Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Comprehensive Shipping Reports

Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Geographic Reports

Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

User Engagement Metrics

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Customer Satisfaction Ratings

Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Delivery Scoring

Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Service-type Analysis

Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle
Icon Material Check Circle Error

Returns Experience Management

Self-serve customer return portal

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Flexible return rules – return window, product exclusions and more

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Custom return rules

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Return policy editor

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Customizable return methods- refund, exchange, store credit

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Auto label generation

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Automated email notifications

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Automated SMS notifications (additional charges)

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Real-time return package tracking

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Intuitive return status grouping

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Intuitive merchant dashboard

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Customized warehouse operator dashboard

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Dedicated support team dashboard

Icon Material Check Circle Error
Icon Material Check Circle Error
Icon Material Check Circle
Icon Material Check Circle

Free till you get a refund

Free for 21-days

Free for 21-days

25 free returns

Compare all features

Enterprise Icon

The Enterprise Plan

If you’re a business that ships more than 5000 packages a month, talk to our product experts to get a tailored package and pricing for your business.

Included with all plans

FAQ

The trial includes 50 free returns and 21-day unlimited access to Delivery Experience Management and Parcel Audit & Shipping Refunds.

Note:

  • We will audit all your invoices for surcharges, billing errors, late deliveries, etc, and also submit eligible claims at no cost. You will only be charged on refunds recovered at 30% of refunds claimed on your behalf.
  • SMS notifications: Automated SMS order notifications carry an additional per-SMS charge.

Based on your location, you’re charged a cost for every SMS sent from your account. Here below is the pricing we follow:

RegionPricing
Canada$0.03
United States$0.03
UK and Europe$0.05
Others$0.04

LateShipment.com simply charges only 35% of money we successfully recover for you, which thereafter is billed monthly to you. Here is an example of how we get paid. If we collect refunds that total $500 for a month, LateShipment.com will charge you $175 for that month. This gives you a net gain of $325. We call it a win-win! Every other feature that we offer comes with no cost to you.

It is not mandatory to add your credit card details at the time of signing up. You may skip that step. We bill for the refunds that we recover on your behalf only after verification and reconciliation of the credits that have been added to your account. LateShipment.com will bill you for a portion of the claim, only after verifying that approved credits are reflected in your account. Some examples of payment methods include: Credit and debit card payments, bank transfers and checks.

The Returns Experience Management plan gives you 25 free returns to explore everything it has to offer. On exhausting all of your free returns, pricing shall be applicable in the following manner:

Our pricing starts with a fixed fee of $7 for 14 returns. Every additional return from thereon is calculated at $.35 per return.

For example:

Let’s say you’ve had 30 returns in a month. Your fee for the month would be:
7$ (for 14 returns) + $0.35 * 16 (additional returns) = $ 12.6

If you’ve had 14 or fewer returns in a month, your fee for the month would be:
A fixed fee of $7

Successful refunds are credited directly back to you by your shipping carrier. Depending on the shipping carrier and payment method you use, refunds are usually credited towards a future shipping invoice or back to your original payment method. LateShipment.com periodically verifies whether approved refunds have been credited back to your account and updates your dashboard with this information.

In order to start auditing your shipping invoice and filing refund claims, your online billing system with your shipping carrier should be enabled. Thereafter, LateShipment.com reads the most latest invoice received from your shipping carrier and initiates the audit and refunds process. It usually takes under 2 weeks to receive your first refund.

The Ultimate Post-Purchase Success Suite combines Delivery Experience Management, Parcel Audit and Shipping Refunds, and Returns Experience Management to offer a comprehensive post-purchase solution for businesses. On this plan, returns are only charged at $0.35 per return (the fixed fee of $7 included in the standard plan has been waived off.), D.E.M is charged at $0.05 per shipment tracked (as opposed to $0.07 for just Delivery Experience Management) and 30% of refunds recovered (as opposed to 35% on just the Parcel Audit and Refunds Plan). This adds up to significant savings over time.

With the exception of SMS Notifications, the cost covers all features (including Personalised Email Notifications). The SMS notifications are charged additionally.

Here’s why our customers love us

Still have questions? We’re all ears.

Call Back Image

Log in with your credentials

Forgot your details?