Everything you need to create outstanding delivery experiences while saving on shipping.
We do not charge separately for our Delivery Experience Management suite.
Our mission is to bring about transparency to shipping and help businesses enhance the last mile customer experience they offer.
While our Automated Parcel Audit solution recovers all eligible shipping refunds and allows businesses to hold their carriers accountable for service failures, it does nothing to resolve a customer’s bad delivery experience. It is this rather crucial problem that our Delivery Experience Management solution helps businesses address.
The two solutions go hand in hand to help businesses build better, more connected delivery experiences for their customers.
LateShipment.com simply charges only 35% of money we successfully recover for you, which thereafter is billed monthly to you. Here is an example of how we get paid. If we collect refunds that total $500 for a month, LateShipment.com will charge you $175 for that month. This gives you a net gain of $325. We call it a win-win! Every other feature that we offer comes with no cost to you.
It is not mandatory to add your credit card details at the time of signing up. You may skip that step. We bill for the refunds that we recover on your behalf only after verification and reconciliation of the credits that have been added to your account. LateShipment.com will bill you for a portion of the claim, only after verifying that approved credits are reflected in your account. Some examples of payment methods include: Credit and debit card payments, bank transfers and checks.
Successful refunds are credited directly back to you by your shipping carrier. Depending on the shipping carrier and payment method you use, refunds are usually credited towards a future shipping invoice or back to your original payment method. LateShipment.com periodically verifies whether approved refunds have been credited back to your account and updates your dashboard with this information.
No. LateShipment.com’s Delivery Experience Management platform is available at no additional cost once you sign up with LateShipment.com. The only time we charge you is when we successfully receive refunds for your business.
In order to start auditing your shipping invoice and filing refund claims, your online billing system with your shipping carrier should be enabled. Thereafter, LateShipment.com reads the most latest invoice received from your shipping carrier and initiates the audit and refunds process. It usually takes under 2 weeks to receive your first refund.