Turn your post-purchase into a growth
engine without breaking the bank.
Whatever your business size, shipping volumes or carrier choices we have you covered.
Compare all features
Compare all features
Included with all plans
Your 21-day free trial will kick off only from the day your dashboards are updated with your shipments, after you’ve created an account. The trial gives you full and free 21-day access to every feature, report and dashboard that is available on The Delivery Experience Management Plan and The Parcel Audit and Shipping Refunds Plan, with these 2 exceptions:
- Refund claims: Your shipping invoices will be audited to identify every eligible claim for surcharges, billing errors, late deliveries and more. There will however be no refund claims submitted for the discrepancies identified.
- SMS notifications: Automated SMS order notifications carry an additional per-SMS charge.
Based on your location, you’re charged a cost for every SMS sent from your account. Here below is the pricing we follow:
|UK and Europe||$0.05|
LateShipment.com simply charges only 35% of money we successfully recover for you, which thereafter is billed monthly to you. Here is an example of how we get paid. If we collect refunds that total $500 for a month, LateShipment.com will charge you $175 for that month. This gives you a net gain of $325. We call it a win-win! Every other feature that we offer comes with no cost to you.
It is not mandatory to add your credit card details at the time of signing up. You may skip that step. We bill for the refunds that we recover on your behalf only after verification and reconciliation of the credits that have been added to your account. LateShipment.com will bill you for a portion of the claim, only after verifying that approved credits are reflected in your account. Some examples of payment methods include: Credit and debit card payments, bank transfers and checks.
Successful refunds are credited directly back to you by your shipping carrier. Depending on the shipping carrier and payment method you use, refunds are usually credited towards a future shipping invoice or back to your original payment method. LateShipment.com periodically verifies whether approved refunds have been credited back to your account and updates your dashboard with this information.
In order to start auditing your shipping invoice and filing refund claims, your online billing system with your shipping carrier should be enabled. Thereafter, LateShipment.com reads the most latest invoice received from your shipping carrier and initiates the audit and refunds process. It usually takes under 2 weeks to receive your first refund.
The Suite Plan combines Delivery Experience Management with Parcel Audit and Shipping Refunds to offer a comprehensive post-purchase solution for businesses. On this plan you’re charged a discounted rate of $0.05 per shipment tracked on D.E.M (as opposed to $0.07 when signing up for just Delivery Experience Management) and 30% of refunds recovered (as opposed to 35% when signing up for just the Parcel Audit and Refunds Plan). This adds up to significant savings over time.
With the exception of SMS Notifications, the cost covers all features (including Personalised Email Notifications). The SMS notifications are charged additionally.