Returns Experience Management (R.E.M)

Self-serve returns and exchanges that boost buyer confidence

Why CX-obsessed brands choose self-service returns

Up to

increase in repeat purchases from hassle-free returns
faster return initiation for shoppers with self-service

Up to

of revenue retained through easy exchanges and store credits

We work with platforms you work with

Offer return experiences that
customers truly love

Branded Returns and Exchange Portal

Help customers return products — without your help

Enable customers to easily initiate returns from a self-serve portal that lets them choose what, why and how they’d want to return in seconds.

Help customers better understand your return policy by highlighting return windows, non-returnable items and more.

Let customers easily start a return from the tracking page, delivery notifications, or anywhere else on your storefront.

Drive customers to a portal that mirrors the exact look, feel and experience of your brand.

Flexible Return Methods

From exchanges to refunds, make every return incredibly easy

Allow customers to effortlessly swap a product for a variant directly from the portal.

Customers don’t always seek refunds. Let them conveniently exchange for a new product, using store credits or gift cards.

Offer customers the flexibility to replace damaged products for new ones.

Customers hate tardy refund processes. Automatically issue a refund or offer store credits upon return approval.

Seamless Return Shipping

Prep customers for stress-free return shipping

Automatically generate return labels within the portal and via email, allowing customers to download and print anytime.

Show clear instructions about shipping, packaging and more — helping customers navigate next steps with ease.

Allow customers to download and print packing slips directly from the portal.

Automated Returns Tracking

Proactively keep customers informed about their return status

Send hyper-personalized, on-brand return status updates via email, SMS and whatsapp.

Automate 7+ return updates — from the moment a return is initiated, all the way through shipping and resolution.

Promptly address return-related inquiries with quick access to customers’ return info within your helpdesk.

Integrates with:

Branded Tracking Page

Make returns tracking an immersive brand experience for your customers

Help customers access live shipment updates, essential carrier and return details — all from a branded tracking page.

Enable seamless tracking from one place even when returns are shipped in multiple packages.

Leverage high-intent tracking moments to drive engagement. Highlight reward programs, product know-how, and more.

Encourage customers to rate their return experience. Use these insights to refine your overall experience.

Still have questions?
We’re all ears.

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