Why CX-obsessed brands choose self-service returns
Up to
Up to
Offer return experiences that
customers truly love
Branded Returns and Exchange Portal
Help customers return products — without your help
![](https://www.lateshipment.com/wp-content/uploads/rem-uc-1.png)
Enable customers to easily initiate returns from a self-serve portal that lets them choose what, why and how they’d want to return in seconds.
Help customers better understand your return policy by highlighting return windows, non-returnable items and more.
Let customers easily start a return from the tracking page, delivery notifications, or anywhere else on your storefront.
Drive customers to a portal that mirrors the exact look, feel and experience of your brand.
Flexible Return Methods
From exchanges to refunds, make every return incredibly easy
![](https://www.lateshipment.com/wp-content/uploads/rem-uc-2.png)
Allow customers to effortlessly swap a product for a variant directly from the portal.
Customers don’t always seek refunds. Let them conveniently exchange for a new product, using store credits or gift cards.
Offer customers the flexibility to replace damaged products for new ones.
Customers hate tardy refund processes. Automatically issue a refund or offer store credits upon return approval.
Seamless Return Shipping
Prep customers for stress-free return shipping
![](https://www.lateshipment.com/wp-content/uploads/rem-uc-3.png)
Automatically generate return labels within the portal and via email, allowing customers to download and print anytime.
Show clear instructions about shipping, packaging and more — helping customers navigate next steps with ease.
Allow customers to download and print packing slips directly from the portal.
Automated Returns Tracking
Proactively keep customers informed about their return status
![](https://www.lateshipment.com/wp-content/uploads/rem-uc-4.png)
Send hyper-personalized, on-brand return status updates via email, SMS and whatsapp.
Automate 7+ return updates — from the moment a return is initiated, all the way through shipping and resolution.
Promptly address return-related inquiries with quick access to customers’ return info within your helpdesk.
Integrates with:
Branded Tracking Page
Make returns tracking an immersive brand experience for your customers
![](https://www.lateshipment.com/wp-content/uploads/rem-uc-5.png)
Help customers access live shipment updates, essential carrier and return details — all from a branded tracking page.
Enable seamless tracking from one place even when returns are shipped in multiple packages.
Leverage high-intent tracking moments to drive engagement. Highlight reward programs, product know-how, and more.
Encourage customers to rate their return experience. Use these insights to refine your overall experience.