Add-On Benefit
You can effortlessly save up to 20% on your shipping costs
with our Automated Shipping Refunds solution. Learn More
Powering post-purchase success for 4000+ businesses of all sizes worldwide
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Why connect your BigCommerce store
with LateShipment.com’s DEM platform
How LateShipment.com’s DEM Platform
powers post-purchase CX success
Track in-transit shipments in real-time, across carriers you use on a single dashboard
Get predictive alerts for shipments facing delays & proactively take corrective action
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Proactively identify and communicate with customers facing delivery issues
Enable “order tracking” from within shipping emails you send to your customers
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Build brand-consistent and beautiful order tracking pages for your customers; on your custom domain
Embed “Track My Order” widget on your website and shipping emails to make parcel tracking self-service
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Increase sales with marketing campaigns & product recommendations on tracking pages
Reduce returns by providing relevant product usage information on order tracking pages
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Capture your customers’ Delivery Satisfaction (DSAT) rating after every order delivery
Monitor the average DSAT scores of customers to optimize shipping & delivery process
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Other benefits of LateShipment.com you can’t ignore
Save up to 20% on Shipping
With our Automated Shipping Audit and Refunds solution, save up to 20% on your shipping bills by claiming refunds for 50+ service failures and billing errors that include Late Deliveries & Incorrect Surcharges Learn More
Shipping Analytics & Reports
Gain actionable insights about your shipping spend, your shipping carriers’ delivery performance across service types and geographies that enable data-driven decisions to make shipping both cost and operationally efficient
Does your business use a Helpdesk tool?
Remarkably improve post purchase customer experience with LateShipment.com
Auto-trigger tickets on your helpdesk for 7 types of delivery failures to ensure you’re on top of customer issues
Enable agents to proactively resolve delivery-related customer issues from within your helpdesk
Equip support agents with contextual information about a customers’ order delivery status inside your Helpdesk
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Building a memorable post-purchase CX on your
BigCommerce store starts here.
Have questions? Let’s Talk!