In the world of shipping and logistics, ensuring your packages reach their destination safely and securely is crucial and carriers ensure their full-on commitment to it. One aspect of this process is the carrier getting...
Based on Statista’s prediction, global retail e-commerce sales are expected to grow 9.5% from 2023, a slight decrease from last year’s increase (10%). A line that we’ve all been hearing since the end of the pandemic and...
How many times have you sent out a customer’s package and stayed eager to know their feedback, only to learn from them that it was damaged or didn’t make it to them at all? Truly a haunting experience, given that all...
Delivery issues are inevitable and particularly more frequent during the holiday season. But we can’t blame the shipping carriers for it. This is because the huge incoming volume of shipments really puts a strain on...
E-commerce brands prioritize communicating with their customers frequently to influence their purchasing decisions and offer a decent experience associated with the brand. However, the situation becomes radically...
Late delivery incidents are frequent, almost inevitable, and happens primarily because of shipping carriers failing to keep up with their promises of on-time delivery despite their busy schedules during times like the...
Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to...
The Importance of On-time Delivery On-time deliveries are a business’ best practice. Yet they do not captivate customers like same-day delivery or free shipping promises do. However, failing to make on-time deliveries...
Today’s shoppers have high customer service expectations and zero tolerance for issues.If an ecommerce business doesn’t meet their expectations in providing a decent and personalized CX, they will quickly move on to a...
Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete...
“Get ready to jump with joy as your order is out for delivery”. True to what it claims, the out for delivery notification is indeed special compared to the other transactional shipping notifications sent during the post...
Globe Newswire stats show that the demand for commercial vehicles, will be worth around $3.07 trillion by 2030 despite the technological advances in transportation over the last few years. This is probably enough to...
Shipping delays are inevitable even with the most efficient carriers (thanks to the growing consumer demand). And when they happen, they tend to drive your customers away.That’s not all! The worst part about them is the...
Shipping out a parcel is not a cakewalk. You don’t need major issues such as packages getting lost or damaged, even small incidents like a ‘delivery exception’ can hurt your customer relationships and...
The world of eCommerce experienced a new phenomenon caused by COVID-19. The holiday season further adds more challenges to it in the form of sudden increase in online orders, shortage of in-stock items, and delivery...
The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage.Not to forget, the heavy weightage that has fallen on the...
The Pivotal Role of Customer Support in Overall The Post-purchase CX A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer...