In the world of shipping and logistics, ensuring your packages reach their destination safely and securely is crucial […]
Tag: Last Mile Delivery
4 Emerging and Promising Ecommerce Logistics Trends for 2024
Based on Statista’s prediction, global retail e-commerce sales are expected to grow 9.5% from 2023, a slight decrease […]
What to Do If a Package Arrives Damaged—or Not at All
How many times have you sent out a customer’s package and stayed eager to know their feedback, only […]
Angry Customer Rants on Twitter for Common Post-purchase Issues
Delivery issues are inevitable and particularly more frequent during the holiday season. But we can’t blame the shipping […]
How to Improve Brand Experience via Post-purchase Communication
E-commerce brands prioritize communicating with their customers frequently to influence their purchasing decisions and offer a decent experience […]
How to Respond to Customers After a Late Delivery
Late delivery incidents are frequent, almost inevitable, and happens primarily because of shipping carriers failing to keep up […]
E-commerce Delivery Experience Management (DEM) to Drive Customer Delight
Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the […]
How to Ensure Better Performance from Shipping Carriers
The Importance of On-time Delivery On-time deliveries are a business’ best practice. Yet they do not captivate customers […]
How Proactive Customer Service Benefits Your Post-purchase CX
Today’s shoppers have high customer service expectations and zero tolerance for issues. If an ecommerce business doesn’t meet […]