Autonomous post-purchase, transparently priced
for every business

Usage-based pricing
Volume discounts
No contract lock-in
Start free trial Talk to Sales
The Complete AI Post Purchase Platform

LateShipment.com ONE+

This plan brings together all our 13 agentic products,
guided by Ellis AI, to run your entire post‑purchase ops
autonomously, from shipping to carrier refunds.

Custom Pricing

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Ellis AI at the center of One+, running delivery promises, protection, shipping, tracking, returns and carrier refunds
  • One Plus Runs End To End

    Runs end to end

    One AI platform runs every step, from shipping to carrier refunds, and keeps improving with every order.

  • One Plus Hyper Personalized Cx

    Hyper‑personalized CX

    Reads 120+ signals to build context from shopper, order, policy, real‑world events and 1.2B+ packages tracked.

  • One Plus Fully Governed Agents

    Fully governed agents

    Completes 96% of tasks autonomously within your policies, escalating to your team only when needed.

  • One Plus Every System Connected

    Every system connected

    Connects your storefront, ERP, CRM, helpdesk and carriers, plus custom integrations built at no cost.

One Plus Calendar Icon New

Flat monthly or usage-based, with no lock-in contracts

Pay a fixed monthly rate or only for what you use. Stay because One+ works, not because you're locked in.

13 Agentic Products. Ellis AI Built In.
Choose One. Or Bring Your Favorites Together.

From shipping to carrier refunds, explore pricing for individual agentic products or bring them together as one intelligent platform.

Dynamic EDD

Delivery date promises that intelligently weigh buying intent and delivery speed, at no cost.

Get started Talk to sales Get on Shopify
$0

No usage charges

Available on
Shopify

What’s included

Intent-driven EDD

  • Dynamic delivery dates
  • Purchase intent signals
  • Carrier and cost guardrails
  • Order countdown timer

Route intelligence

  • Route and speed selection
  • Order processing time
  • Warehouse dispatch cutoffs
  • Carrier performance by lane

Adaptive promise display

  • PDP and checkout pages
  • Confidence-based date display
  • Branded, localized widget
  • Address validation
See all Dynamic EDD features

Package Protection

Weighing parcel risk, Ellis AI offers opt-in protection at checkout, paid by shoppers.

Get started Talk to sales Get on Shopify
$0per month

Free plan

Shopper pays
Protection fee at checkout
Monthly minimum
None

What’s included

Risk-based protection

  • Real-time parcel risk scoring
  • Shopper opt-in at checkout
  • Cart-based protection pricing
  • Clear protection terms

Claim intelligence

  • Automated claim approvals
  • Loss, damage, theft coverage
  • Tracking-based claim checks
  • Claim fraud detection

Autonomous resolution

  • Replacement or refund
  • Shopper claim updates
  • Resolution notifications
  • Claims dashboard
See all Package Protection features

Shipping Insurance

Merchant-funded insurance up to $2,000 per US-origin parcel, rule-based, with claims filed for you.

Get started Talk to sales
$0.69per $100 coverage
With ONE+ bundle
$0.65per $100

What’s included

Risk-based coverage

  • Shipment risk-based coverage
  • Rule-based auto insurance
  • $2,000 per US-origin parcel
  • On-demand insurance

Autonomous claims

  • Autonomous claim filing
  • Automatic evidence collection
  • Photo damage review
  • Claim fraud detection

Instant shopper recovery

  • Instant replacement workflows
  • Helpdesk claim intake
  • Centralized claims dashboard
  • Claim status updates
See all Shipping Insurance features

Shipping Labels

Discounted multi-carrier labels, printed by label intelligence that weighs speed and cost.

Get Tracking + Returns free.

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$0per label

Label cost only, with Tracking and Returns included

Platform fee
$0
Tracking and Returns
Free on every label
With your own carrier
No label cost

What’s included

Rate-optimized labels

  • Discounted carrier labels
  • Best-rate comparison
  • Multi-carrier labels
  • Domestic and international

Shipment intelligence

  • Warehouse selection
  • Carrier service selection
  • Dim-weight box selection
  • Multi-package shipments

Included at no cost

  • Branded order tracking
  • Self-service returns portal
  • Return labels
  • Shipment status updates
See all Shipping Labels features

Order Tracking

Branded tracking pages and alerts, with delivery intelligence that resolves issues with empathy.

Also on Shopify at the same price. SMS is an add-on.

Get started Talk to sales
$0per month

Up to 150 shipments a month

Additional shipments
$0.08 per shipment
SMS
Add-on
With ONE+ bundle
$0.08per shipment

What’s included

Context-aware updates

  • Context-aware notifications
  • Email, SMS and WhatsApp
  • 20+ shipping updates
  • On-brand voice and tone

Predictive exceptions

  • Delivery risk scoring
  • Delay prediction
  • Proactive exception alerts
  • Predictive support cases

Adaptive tracking page

  • Adaptive tracking page
  • Product recommendations
  • Multi-carrier, split shipments
  • In-page returns and claims
See all Order Tracking features

Returns and Exchanges

Self-service returns and exchanges, where Ellis AI flags fraud and offers exchanges before refunds.

Add-on: return labels from $4.69.

Get started Talk to sales
$0per month

Free plan

Return labels
Add-on from $4.69
With ONE+ bundle
$0.35per return

What’s included

Policy-aware returns

  • Branded self-service portal
  • Automated eligibility checks
  • Return reason capture
  • Return shipping labels

Revenue-saving exchanges

  • Exchange-first resolution
  • Variant exchanges
  • Store credit and gift cards
  • Bonus credit incentives

Return risk intelligence

  • Return risk scoring
  • Risk-based approvals
  • Returns management dashboard
  • Return reason analytics
See all Returns and Exchanges features

Product Reviews

Photo and video reviews, requested by Ellis AI after delivery, published site-wide. Pay per review.

Get on Shopify Talk to sales
$0per month

Free plan

Free reviews
25 per month

What’s included

Delivery-aware requests

  • Delivery-triggered requests
  • Delivery exception holds
  • Multi-product requests
  • Email and SMS requests

Tailored review forms

  • Product-matched forms
  • Photo and video reviews
  • Store reviews and NPS
  • Custom on-brand requests

Verified social proof

  • Verified purchase badges
  • Fake review detection
  • Product page review widgets
  • Shoppable photo galleries
See all Product Reviews features

Warranty Management

Product registrations and warranty claims billed by monthly volume, with claims auto-resolved.

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Registrations $0per registration Claims $0per claim
Free registrations
50 per month
Free claims
25 per month

What’s included

Automated registrations

  • Order or serial registration
  • Proof of purchase capture
  • Coverage expiry tracking
  • Branded registration portal

Rule-based claim checks

  • Claim forms with order lookup
  • Photo and issue capture
  • Automated eligibility checks
  • SKU-specific warranty rules

Auto-resolved claims

  • Repair, replacement or refund
  • Product return management
  • Claim status notifications
  • Warranty claims dashboard
See all Warranty Management features

Fulfillment Analytics

Carrier, cost and shopper analytics with root cause and risk intelligence, free with every account.

Sign up free Talk to sales
$0

Included with every account

Usage fees
None
At any volume
$0

What’s included

Fulfillment intelligence

  • Root cause analysis
  • Shopper engagement analytics
  • Rate negotiation intel
  • Carrier refund recovery

Performance analytics

  • Carrier on-time performance
  • Delivery promise accuracy
  • Warehouse order-to-ship speed
  • Spend and surcharge analysis

Trend and risk detection

  • Delay and exception trends
  • Return and fraud patterns
  • Revenue attribution
  • Custom dashboards and reports
See all Fulfillment Analytics features

Parcel Audit

Audit intelligence that spots refund-eligible issues, auto-files claims and recovers carrier refunds.

Get started Talk to sales
35%

of refunds recovered

Charged on
Successful claims only
With ONE+ bundle
25%

What’s included

Automated invoice audit

  • Late delivery refunds
  • Duplicate and unused labels
  • Incorrect billing charges
  • DIM rates and surcharges

Autonomous recovery

  • Lost and damaged shipments
  • Automated claim filing
  • Expert dispute resolution
  • Carrier credit tracking

Carrier spend insights

  • Cost driver analysis
  • On-time carrier performance
  • Service-level optimization
  • Refund recovery reports
See all Parcel Audit features

Lost and Damaged Claims

Lost and damaged parcel claims, confirmed and filed by Ellis AI with the evidence carriers want.

Get started Talk to sales
35%

of shipping costs recovered

Charged on
Successful claims only
With ONE+ bundle
25%

What’s included

Proactive loss detection

  • Scan-based loss detection
  • Shopper-reported incidents
  • Helpdesk claim triggers
  • Outbound and return shipments

Evidence intelligence

  • Carrier-specific evidence
  • Photo damage review
  • On-time automated filing
  • Fraud and duplicate checks

Shopper-first resolution

  • Package intercepts and recalls
  • Approved replacements
  • Denied claim escalation
  • Refund reconciliation
See all Lost and Damaged Claims features

Freight Audit

Commission-based LTL and FTL bill audits, with freight intelligence that disputes every overcharge.

Get started Talk to sales
Custom

Tailored to your volume and setup

Charged on
Savings recovered

What’s included

Any-format bill capture

  • Multi-format invoice capture
  • Bill-to-load matching
  • Contract and tariff library
  • Duplicate bill detection

Contract-aware audit

  • Contract rate validation
  • Linehaul and fuel checks
  • Reclass and reweigh checks
  • Accessorial charge checks

Dispute automation

  • Automated carrier disputes
  • Post-payment recovery
  • Credit and adjustment tracking
  • Freight spend analysis
See all Freight Audit features

Rate Negotiation

Performance-based carrier contract renegotiation, backed by experts and Ellis AI rate benchmarks.

Get started Talk to sales
Custom
Charged on
Savings from
your current contract

What’s included

Peer rate intelligence

  • Similar-shipper benchmarks
  • Base rate comparison
  • Surcharge benchmarks
  • Discount gap analysis

Spend driver analysis

  • Shipping profile analysis
  • Accessorial breakdown
  • Service mix insights
  • Projected annual savings

Data-backed negotiation

  • Expert-led negotiations
  • Data-backed negotiation plan
  • Carrier-ready reports
  • Negotiated rate compliance
See all Rate Negotiation features

Your carriers and tools, connected on every plan.

See all 1,200+
  • Princess Polly
  • Michael Kors
  • Branch
  • Lindt
  • Wild
  • Scheels
  • Roots
  • LA Police Gear
  • PacknWood
  • Winona
  • The DOM
  • Chilly's
  • Lagos
  • Plant Addicts
  • Epokhe
Why LateShipment.com

Our promises run as deep as our platform. For all.

Every business. Every plan. Nothing held back, no fine print.

White-glove Onboarding

Hands-on onboarding and team training. Your success manager, who knows your setup.

Ready from day one.

Custom Integrations and Designs

Custom integrations, feature builds and on-brand design assets, built your way, at no cost.

Our team. At your service.

Every Feature. Every Plan.

Everything included. No paywalls. Unlimited tracking API calls. Unlimited users.

Full platform. Built to scale.

24/7 Human Support

Real people who care. Your account manager, on Slack, email and phone.

Here when you need us.

You Stay in Control

You set the policies, limits and approvals. Ellis AI acts within them and flags the rest.

Every action logged.

Custom Dashboards and Reports

Your metrics. Your way. We build the views that make decisions faster, at no cost.

No questions asked.

LateShipment.com for Startups

Building something new? Get every capability and Ellis AI, at startup-friendly prices.

Startup-friendly pricing
Full platform access
Let's Chat Start free trial
LateShipment.com for Startups

Explore everything Ellis AI can do across all its agentic products

Delivery promises that look past the carrier's date.

Intent-driven EDD

  • Dynamic delivery dates
  • Purchase intent signals
  • Reliable next delivery
  • Carrier and cost guardrails
  • Order countdown timer

Route intelligence

  • Route and speed selection
  • Order processing time
  • Warehouse dispatch cutoffs
  • Carrier performance by lane
  • Weather and disruption checks

Adaptive promise display

  • PDP and checkout pages
  • Confidence-based date display
  • Branded, localized widget
  • Address validation

Find the right capabilities for your business.

Get started Talk to sales Get on Shopify

For 3PLs and agencies

Give your brand clients the autonomous post-purchase advantage.

Ellis AI runs tracking, returns and carrier refunds for every client, unlocking recurring revenue and deeper client loyalty.

Exclusive partner pricing
White-label branding
Parent-child accounts
Earn recurring revenue
Become a 3PL partner Become an agency partner
Give your brand clients the autonomous post-purchase advantage.
Packages tracked

1.2 Billion+

Packages Tracked in Real-time

APIs processed

8.6 Billion+

APIs & Webhooks Processed

Notifications delivered

1.6 Billion+

Shipping Notifications Delivered

Our data privacy and security standards

Enterprise-grade data security

Enterprise-grade data security

GDPR compliant

GDPR compliant

Secure hosting on AWS

Secure hosting on AWS

Pricing

Frequently Asked Questions

Questions? We’ve got answers. Straight talk about pricing, plans and what Ellis AI runs.

Carrier refunds and operational savings offset what you pay. Parcel Audit recovers refunds for 50+ service failures and billing errors, and you pay only a share of what’s recovered. Across the platform, brands see up to 18% more revenue and 10 to 30% lower operational costs.
Every capability, unlimited users and unlimited tracking API calls, plus white-glove onboarding, 24×7 support and custom integrations at no cost. There are no paywalls and no setup fees.
You pay for what you use, such as shipments tracked, returns processed or refunds recovered. Prices go down as your volume grows, with no contracts and no minimums, and you can cancel anytime.
Use two or more products and bundle rates apply automatically to each one. Products share one data foundation and one setup, so they cost less to run, and we pass that on to you.
No. You connect your store, carriers and helpdesk without code. For anything more complex, our team builds custom integrations for you at no extra cost.
Yes. You set the policies, limits and approval steps, and choose which actions run on their own. Ellis AI decides and acts within those boundaries, brings your team in when a decision falls outside them, and logs every action.
Yes. LateShipment.com runs post-purchase for 4,500+ businesses and has tracked 1.2B+ packages across 1,200+ carriers. Data is GDPR compliant, SSL encrypted and hosted on AWS, with unlimited tracking API calls.
Yes. Usage-based pricing saves most brands money, but if you prefer predictable costs, we’ll study your shipping patterns and set a flat monthly rate. Talk to our team to find your number.

Join 4,500+ brands that turned post-purchase into profit.

Find out why 4500+ leading e-commerce brands globally choose our AI-powered Post-purchase Cloud Suite.

Live in hours. No credit card. No contracts.

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