OneAudit

Parcel Audit Software for Shipping Cost Optimization

OneAudit audits every carrier invoice, recovers eligible refunds automatically, and turns parcel data into root-cause insights that help you improve carrier performance, fulfillment decisions, and post-purchase CX.

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Check IconNo contract
Check IconZero Out-of-pocket Cost
Check IconLive in 30 minutes

Trusted by 4500+ e-commerce
brands globally

6-20%
Reduction in shipping costs
1200+
Carriers supported worldwide
$220M+
Refunds recovered till date
Built for
eCommerce, 3PL, and B2B shippers
The Problems

Over $3 billion in shipping refunds go unclaimed every year. But refunds are only the first layer of the problem.

FedEx, UPS, DHL, and other major carriers often miss delivery commitments, yet businesses are still charged in full with little carrier accountability. Incorrect surcharges, dimensional weight errors, billing mistakes, and late deliveries frequently go unnoticed because auditing shipping invoices manually at scale is difficult.

Most businesses lack visibility into how much they are overpaying and where carrier failures occur. The parcel data behind these issues often goes unused, weakening carrier negotiations, fulfillment decisions, and post-purchase customer experiences.

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You overpay carriers by up to 20%, and claim windows close fast

Incorrect surcharges, accessorial charges, late delivery SLA failures, and billing errors can inflate shipping costs by up to 20%, while manual claims miss short 15-day refund windows.

Claiming refunds only solves the symptom — not the root cause

Refunds recover money after the damage is done, but they don’t fix why delays, DIM issues, damages, and fulfillment gaps keep repeating across carriers, services, and warehouses.

Without leveraging parcel data, post-purchase flows stay reactive

Delays, exceptions, lost packages, and return risks keep turning into customer complaints unless shipment-level data is used to automate proactive alerts, package insurance, and smarter returns.

From Recovery to Optimization

Recover the refund. Then fix the reason it happened.

OneAudit starts with automated parcel audit and refund recovery, then turns the same audit data into root-cause intelligence across carriers, routes, service types, package dimensions, warehouses, and delivery workflows.

Automate audit
Automate filing
Lost and Damaged
root-cause-analysis
Parcel Insights
Carrier Rate Negotiations

Negotiate carrier contracts with
data and terms on your side.

Get expert support to analyze your shipping spend, benchmark against peers, identify overcharges, hidden fees, and negotiate better parcel contract terms.

Data-Driven Benchmarking

Expert Contract Renegotiation

Post-negotiation compliance monitoring

Learn More About Contract Negotiation

Works with 1,200+
Shipping Carriers

View Carrier Integrations
Pricing

Pay only when you recover.

Pure contingency pricing. No monthly fees, no setup costs, no contracts. You pay nothing unless OneAudit puts money back in your pocket.

35%
of recovered refunds Only charged when money comes back to you
  • 160-point AI-powered invoice audit
  • Automated refund claims and credits
  • Expert escalation on every carrier denial
  • Lost and damaged parcel claims
  • Carrier performance reports
  • Custom exportable reports
  • 1,200+ carriers integrated
  • Live in 2 minutes · No contracts
View pricing
Frequently Asked Questions

Everything you need to know about OneAudit

OneAudit audits every carrier invoice across 160 checkpoints covering late deliveries, dimensional weight discrepancies, incorrect surcharges, duplicate charges, address correction overcharges, invalid residential fees, and 50+ additional refund-eligible error categories — across FedEx, UPS, DHL, and 1,600+ integrated carriers.
OneAudit charges 35% of the refund credits it successfully recovers on your behalf. There are no setup fees, no monthly platform fees, no minimums, and no contracts. If OneAudit doesn't recover anything in a given period, you pay nothing. You see every dollar recovered in the dashboard before the commission is applied.
Most parcel audit tools stop at the first denial. OneAudit's Expert Claim Redressal layer puts human shipping specialists on each rejected claim — reviewing evidence, escalating through the carrier's dispute process, and overturning decisions that automated systems can't challenge. This is why OneAudit's net recovery rates are higher than self-serve or managed-service alternatives.
Yes. OneAudit automatically identifies lost and damaged shipments across outbound parcels, inbound deliveries, and return-label shipments. Claims are documented and filed with the carrier without any manual input from your team, and resolution is tracked end-to-end in a single dashboard.
OneAudit connects to your carrier accounts via read-only API access and goes live in under 2 minutes. You can also upload carrier invoice CSVs directly if you prefer not to connect via API. No integration work, no technical team needed.
Read-only API access to your carrier accounts (FedEx, UPS, DHL, or invoice CSV upload). OneAudit never has billing access, payment credentials, or the ability to make changes to your carrier account settings.
No. OneAudit is a shipping cost optimization layer. Beyond recovering refunds, it identifies carrier inefficiencies by route, zone, package dimension, service type, and warehouse — surfacing the fulfillment patterns behind late deliveries, repeated exceptions, and avoidable surcharges. This gives operations and finance teams stronger carrier scorecards and negotiation leverage for contract renewals.
Most OneAudit customers recover 6–20% of their annual shipping spend in refunds within the first 12 months. Brands spending under $500K/year typically recover $8K–$40K. Brands spending $500K–$2M typically recover $40K–$160K. Brands spending $2M+ typically recover $160K or more per year. All figures are net of the 35% contingency fee.
Yes. Audit and claims data flows directly into the LateShipment.com platform rather than sitting in a siloed finance report. Delivery issue patterns can trigger smarter tracking notifications, proactive exception alerts, and better resolution workflows through OneTrack. Shipment types prone to loss or damage can be automatically protected through OneProtect. The same parcel performance data improves returns, claims, and tracking accuracy across the entire platform.
OneAudit integrates with 1,600+ carriers globally including FedEx, UPS, DHL, USPS, Canada Post, Australia Post, Royal Mail, DPD, Hermes, and hundreds more regional and last-mile carriers. If you use a carrier not listed, contact us — we add new carrier integrations regularly.
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