POST-PURCHASE SUCCESS PLATFORM

Excellence goes beyond the buy button

Finally, an all-in-one platform built to deliver phenomenal post-purchase CX and measurable results, all while effortlessly recovering refund claims from your shipping carriers.

Try for free. Thank us later.

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Thousands of businesses across the globe trust LateShipment.com

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Post-purchase: A goldmine for brands that ship

Carrier errors and customer anxiety beyond the buy button are inevitable. However, you can turn customer anxiety into fierce loyalty by delivering stunning experiences post-purchase and ensure you are rightfully compensated for carriers’ mistakes via refunds.

Savings On Shipping

Shipping refunds made easy

Save up to 20% on shipping with an automated audit & refund recovery system for late deliveries, lost & damaged packages, and more.

Dont Settle For One

Deliver experiences that convert

Drive up to 40% more repeat sales with stellar, branded delivery experiences.

Goodbyes Are Hard

Easy returns for the win

Skyrocket retention rate by up to 45% with an effortless return experience.

The ultimate post-purchase Suite

Unleash your post-purchase potential

From delightful delivery and return experiences to automated refund recovery, drive everything post-purchase from one place with our unified cloud solution.

We are receiving huge shipping refunds in our invoices which we did not have the time and resources to recover, and the powerful reports have helped us understand our shipping operations better. Our customers can also track their packages using LateShipment.com’s branded tracking page, thereby helping us create a wonderful last-mile experience.

Shane Brown
– IT/Marketing, Cosmetics wholesale distributor and retailer

Parcel Audit and
Shipping Refunds

20%
shipping spend is LOST to service failures and billing errors by carriers

Easily recover what carriers owe you

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    An audit system that identifies 50+ carrier failures

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    Auto claim submission that ensures maximum refund recovery

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    Insightful reports on carrier spend and performance

We use LateShipment.com to retrieve refunds of our late postage through Canada Post. Basically, free money and the best part is it’s totally automated.

Tim Ray
– CEO, Gourmet meat distributor

Delivery Experience
Management

1 in 3
customers abandon a brand after a poor delivery experience.

Deliver delight with every shipment

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    Brand-building tracking experiences

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    Real-time order updates that win your customers’ hearts

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    Proactive delay prediction & personalized support

The system is easy to use and navigate. The dashboard loads quickly with all shipment information in one location. No more logging into separate carrier accounts to check status.

Crystal Farmer
– Direct mailing services

Returns Experience
Management

91%
of shoppers won’t shop again after a complicated return experience.

Make returns as seamless as shopping

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    Returns made easier than ever with self-service

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    Manage returns support-free with automation

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    Live return tracking your customers will thank you for

I wish I had signed up for this
years ago!

Dawn Kuhse
– Promotional products & apparel brand

100+ Million packages tracked this year

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Saved by our customers every minute
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Types of service failures caught
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Our biggest refund check to date
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Accurate delay predictions made

We seamlessly integrate into your ecosystem

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Free for 21 days

Your guide to everything post-purchase

Blog

Blog

Post-Purchase CX : 8 Strategies to Implement in 2021. Read On »

More Blog Posts »

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Report

2020 State of Holiday Shipping in the US. Read On »

Webinar 2

Webinar

The Role of a Helpdesk in Post-Purchase Customer Success Read On »

More Webinars »

LateShipment.com in the press

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LateShipment.com in the press

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Still have questions? We’re all ears.

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