Canada Post Refunds

Automatically claim Canada Post refunds for delayed packages

Although Canada Post claims to exceed its on time delivery efficiency, service failures have only been steadily increasing. Adding to retailers’ woes, despite promising refunds for late deliveries, Canada Post refunds are not that easy to claim.

At LateShipment.com, we use our technology expertise to automate the Canada Post claim process. This ensures that it is effortless and extremely cost effective for businesses to monitor every package that they ship and ensure they’re not overpaying on their shipping invoices.

By holding Canada Post accountable for every service failure they commit, businesses see a significant improvement in the quality of services that they receive from Canada Post. In addition to saving upto 20% on their shipping costs through Canada Post refunds, they also report a remarkable improvement in the ‘customer satisfaction’ rating.

The best part of using our service is that the Canada Post refund that we recover on your behalf is directly credited to your shipping account.

It takes less than 2 minutes to start claiming the refunds that is rightfully yours.

Sign up Now &
Start Reaping Refunds!

Choose Your Shipping Carrier. Learn More About Refund Claims From Them.

Refunds Policy as described by Canada Post

You may qualify for a postage refund if:

  • You are the sender of the parcel and you have a copy of the mailing receipt.
  • You used one of our On-Time Delivery Guarantee services.

Postage refunds for parcels delivered within Canada

You may qualify if:

  • You sent the parcel and you have a copy of the mailing receipt. (If you are the parcel’s recipient, ask the sender to start the refund claim.)
  • The parcel was shipped using Priority™ or Xpresspost™ or Expedited Parcel™ (commercial only) service.
  • The parcel arrived after the guaranteed delivery date. Use Track to ensure that date has passed.
  • You submit your claim within 30 business days of the guaranteed delivery date.

Postage refunds for parcels delivered to the U.S. or international destinations

Parcels sent outside Canada must clear customs. Canada Post and its partners are not responsible for delays caused by customs.

Before requesting a refund, confirm that:

  • You sent the parcel and you have a copy of the mailing receipt. (If you are the parcel’s recipient, ask the sender to start the refund claim.)
  • The parcel was shipped using Priority™ Worldwide, Xpresspost™ USA or Xpresspost™ International service.
  • Your parcel was delivered later than the guaranteed time for its destination.
  • Your parcel didn’t have restrictions that may have caused delays in customs.
  • Your parcel wasn’t delayed by U.S. or international customs.

The On-time Delivery Guarantee does not apply to

  • post office box addresses;
  • food items;
  • items mailed to U.S. territories and possessions (American Samoa 96799; Wake Island 96898; Guam, Palau, Micronesia, Mariana Islands and Marshall Islands 969);
  • United States Army Post Offices (APO’s) or military installations (U.S. Military Zips 090-098, 962-966, 340).

[Report]
[Report]

Log in with your credentials

Forgot your details?