Deliver Memorable Post-purchase Experiences with Klaviyo and

Anxious shoppers check their orders’ status 6 to 8 times before delivery. Send beautiful shipping notifications (both email & SMS) – build branded order tracking pages – increase repeat purchases with promotions, product recommendations – and more.

All DEM features | No credit card required

Talk to our product expert

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In just few clicks integrate your Klaviyo account with’s DEM platform and get started (no coding required)
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Powering post-purchase success for 4000+ businesses of all sizes worldwide

Why do great post-purchase experiences matter for your brand?


Open rates on personalized shipping e-mail and SMS notifications.
Strengthen Customer Relationships.


Reduction in “Where Is My Order” (WISMO) calls & shipping-related support ticket volume.
Reduce Customer Service Costs.


Lift in repeat purchases due to positive delivery experiences and targeted cross-sell opportunities
Boost Customer Satisfaction and Repeat Purchase Rate.


Increase in brand recall with brand-consistent order tracking experiences.
Increase Brand Awareness & Loyalty.

How’s DEM Platform powers post-purchase CX success

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Shipping Transactional Notifications

Send beautiful shipping notifications; when it matters the most

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    Automatically trigger shipping notifications via email & SMS for 10 unique shipping events.

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    Delight your customers with shipping emails that are beautiful, informational, and brand consistent.

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Reduce Support Tickets

Reduce WISMO calls, shipping-related customer tickets & make order tracking self-service

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    Give customers a single-click access to their order delivery status from within your website and shipping notifications

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    Automate shipping update workflows at every step of the order fulfillment process – even when orders are facing delays

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Branded Order Tracking

Impress your customers with brand-consistent order tracking experiences

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    Build beautiful & informational branded order tracking pages, personalized for your customers

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    Enable “Order Tracking” from within your website, shipping email & SMS notifications

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Increase Sales. Reduce Returns

Leverage order tracking moments to increase sales and reduce returns

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    Increase sales with marketing campaigns & product recommendations on tracking pages

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    Reduce returns by providing relevant product usage information on order tracking pages

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Delivery Experience Feedback

Know how good or bad your customers’ delivery experiences were

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    Capture your customers’ Delivery Satisfaction (DSAT) rating after every order delivery

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    Monitor the average DSAT scores of customers to optimize shipping & delivery process

Connect Klaviyo with in 4 simple steps

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Create your account

Create an account with your email ID and password to get started on our DEM platform

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Enable real-time tracking of your shipments

Add your shipping data source (Shipping Carrier, eCommerce Platform, or Order Management System)

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Copy & Paste Klaviyo API Key in

Generate API Key on Klaviyo (Profile > Account > API Keys). Copy & paste it inside

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That’s it. You’re all set — and ready to go!

Follow the on-screen instructions to start sending shipping notifications, build order tracking pages, and more

Other benefits of you can’t ignore

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Save up to 20% on shipping costs with our Parcel Audit & Shipping Refunds Solution

Automatically recover refunds from your shipping carriers for 50+ service failures and billing errors that include Late Deliveries, Incorrect Surcharge, and more – saving you up to 20% on your shipping costs. Learn More

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Optimize fulfillment process & costs with our actionable Shipping Analytics & Reports

Gain actionable insights about your shipping spend, carriers’ on-time delivery performance, and more to take data-driven decisions and make your shipping process both cost and operationally efficient.

Learn More Integrations to give you post-purchase superpowers

Monitor parcels in real-time, proactively resolve delivery-related customer issues and effectively
engage with customers to deliver memorable post-purchase experiences

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Monitor in-transit shipments in real-time and get predictive alerts for parcels facing delivery delays. Build brand-consistent order tracking experiences. Audit shipping invoices & recover refunds to save up to 20% on shipping costs.

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Order Management

Get predictive alerts for parcels facing delivery issues and proactively fix them before customer impact. Send automated order status notifications. Build branded order tracking experiences for your customers.

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Proactively resolve delivery issues with predictive alerts for parcel delays. Send automated order status notifications. Build branded tracking experiences. Increase sales with marketing campaigns on tracking pages.

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Trigger automated tickets for delivery-related customer issues. Enable agents with order tracking information within your Helpdesk to help them proactively resolve customer issues with faster resolution times.

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Proactively resolve delivery-related customer issues and send automated order status notifications. Enrich customer information with their overall delivery satisfaction ratings. Build brand-consistent order tracking experiences.

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Email Marketing

Send brand-consistent shipping transactional emails to customers for multiple order delivery events. Increase sales with product recommendations and campaigns on shipping emails. Capture delivery experience feedback.

Have questions? Let’s Talk!

Our product experts are here to help you with any questions regarding
product features, solution integrations & implementation, pricing, and more.

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100+ Million Packages Tracked This Year

Saved By Our Customers Every Minute
Types Of Service Failures Caught
Our Biggest Refund Check To Date
Accurate Delay Predictions Made
Saved By Our Customers Every Minute
Types Of Service Failures Caught
Our Biggest Refund Check To Date
Accurate Delay Predictions Made

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