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Stop losing money and customers to poor delivery experiences.

Our platform combines shipping refunds with everything you need to create well-managed, branded delivery experiences despite the odds.

No credit card | No code

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Post-purchase solutions for every business that ships.

1 in 5 packages, on average, run into delivery issues. LateShipment.com helps businesses
resolve the resulting post-purchase CX gap and inflated shipping invoices.

Dem

Delivery Experience
Management

For businesses to effortlessly bridge the post-purchase CX gap and discover new ways to delight and retain customers.

Audit

Parcel Audit and
Shipping Refunds

For businesses to effortlessly recover up to 20% of shipping costs through refund claims and drive informed choices through in-depth shipping intelligence.

We’re built for every business that ships. You’ll be in good company.

Dem

Delivery Experience
Management

A post-purchase that helps you
engage, retain and grow.

Start your 21-day free trial

LS DEM
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ELEVATE

Visibility and foresight like never before

Game-changing predictive insights and real-time data on your packages in-transit.

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ENGAGE

Conversations with context

Seamless post-purchase conversations, with proactive and automated order related alerts and notifications.

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DELIGHT

On-brand experiences your customers will love

Opportunities to offer branded moments of delight at every post-purchase interaction.

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RETAIN

Get better at things that matter most to customers

Harness the power of delivery feedback and data to consistently exceed customer expectations and drive retention.

Audit

Parcel Audit and
Shipping Refunds

Say hello to effortless savings and
efficiency in your shipping.

Refund LS
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AUDIT

Catch 50+ service failures and billing errors

Audit systems purpose-built to catch everything from an obvious late delivery to a minute surcharge discrepancy.

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RECOVER

Reclaim up to 20% on shipping costs

Refund recovery that combines automated claim submission with human-backed escalation to secure every eligible refund.

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ANALYZE

Know what to fix with good, intuitive data

Granular carrier performance metrics, comparisons and refund reports to drive strategic supply chain improvements.

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OPTIMIZE

Critical insights to drive informed shipping choices

In-depth spend analytics and geographic reports to uncover gaps and opportunities in your last-mile logistics.

All major shipping carriers supported

Fedex 150x150
Ups 150x150
Dhl 150x150
Usps 150x150 1
Capost 150x150
UKMAIL 150x150
Royalmail 150x150
Purolator 1 150x150
Xdp 150x150
Tnt 150x150
Sda 150x150
PARCELMONKEY 150x150
PARCELFORCE 150x150
PARCEL2GO 150x150
Myherms 150x150
Lso 150x150
Auspost 150x150
Gls 150x150
Dpdlocal 150x150
Dpd 150x150
Brt 150x150
BlueDart 150x150

It’s easy to get started.
No code, no hassles.

Plug and play with your existing shipping
operations

Get Started
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Seamlessly connects with the tools you love

Over 200 integrations with Shipping Carriers, eCommerce Platforms, CRM Platforms,
Order Management Systems and Helpdesk Tools

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Here’s why our customers love us

LateShipment.com has been very successful for me. I am capturing lost dollars and the metrics dashboard is very user friendly.

Michael Swanson
– CEO, Shipping aggregator

We’re receiving huge shipping refunds in our invoices which we did not have the time or resources to recover, and the powerful reports have helped us understand our shipping operations better. Our customers can also track their shipments using LateShipment.com’s branded tracking page, thereby helping us create a wonderful last-mile experience.

Shane Brown
– IT/ Marketing, Cosmetics Wholesale Distributor and Retailer

The LateShipment sign­up process was simple. It has reduced my shipping cost and their comprehensive dashboard gives me insight into carrier performance.

Pamela McGrath
– CEO, Marketing Company

It was a pleasant surprise to hear that we could get refunds automatically for every late delivery. But seeing was believing and I’m a believer now.

Victoria Lee
– Director, Retail manufacturer

We use Lateshipment.com to retrieve refunds of our late postage through Canada Post. Basically free money, and the best part is it’s totally automated.

Tim Ray
– CEO, Gourmet meat distributor

Your guide to everything post-purchase

Blog

Blog

Post-Purchase CX : 8 Strategies to Implement in 2021. Read On »

More Blog Posts »

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Report

2020 State of Holiday Shipping in the US. Read On »

More Webinars »

Webinar 2

Webinar

The Role of a Helpdesk in Post-Purchase Customer Success Read On »

More Webinars »

LateShipment.com in the press

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LateShipment.com in the press

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100+ Million Packages Tracked This Year

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Accurate Delay Predictions Made
© 2021 Lateshipment Inc. All Rights are Reserved.

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