Parcel Audit | Delivery Experience Management

Covid-19 Update – To help tide over the current crisis, we are giving all businesses full and free access to our Delivery Experience Management Platform till June 30, 2020. Learn MoreLearn More

Stop losing money and customers to poor delivery experiences.

Our platform combines shipping refunds with everything you need to create well-managed, branded delivery experiences despite the odds.

No credit card | No code

Post-purchase solutions for every business that ships.

1 in 5 packages, on average, run into delivery issues. LateShipment.com helps businesses
resolve the resulting post-purchase CX gap and inflated shipping invoices.

Delivery Experience
Management

For businesses to effortlessly bridge the post-purchase CX gap and discover new ways to delight and retain customers.

Shipping Refunds
and Analytics

For businesses to effortlessly recover up to 20% of shipping costs through refund claims and drive informed choices through in-depth shipping intelligence.

Companies of all sizes across the globe trust LateShipment.com

We’re built for every business that ships. You’ll be in good company.

Delivery Experience
Management

A post-purchase that helps you
engage, retain and grow.

ELEVATE

Visibility and foresight like never before

Game-changing predictive insights and real-time data on your packages in-transit.

ENGAGE

Conversations with context

Seamless post-purchase conversations, with proactive and automated order related alerts and notifications.

DELIGHT

On-brand experiences your customers will love

Opportunities to offer branded moments of delight at every post-purchase interaction.

RETAIN

Get better at things that matter most to customers

Harness the power of delivery feedback and data to consistently exceed customer expectations and drive retention.

Shipping Refunds
and Analytics

Say hello to effortless savings and
efficiency in your shipping.

AUDIT

Catch 50+ service failures and billing errors

Audit systems purpose-built to catch everything from an obvious late delivery to a minute surcharge discrepancy.

RECOVER

Reclaim up to 20% on shipping costs

Refund recovery that combines automated claim submission with human-backed escalation to secure every eligible refund.

ANALYZE

Know what to fix with good, intuitive data

Granular carrier performance metrics, comparisons and refund reports to drive strategic supply chain improvements.

OPTIMIZE

Critical insights to drive informed shipping choices

In-depth spend analytics and geographic reports to uncover gaps and opportunities in your last-mile logistics.

All major shipping carriers supported

It’s easy to get started.
No code, no hassles.

Plug and play with your existing shipping
operations

Get Started

Seamlessly connects with the tools you love

Over 200 integrations with Shipping Carriers, eCommerce Platforms, CRM Platforms,
Order Management Systems and Helpdesk Tools

Here’s why our customers love us

LateShipment.com has been very successful for me. I am capturing lost dollars and the metrics dashboard is very user friendly.

Michael Swanson
– CEO, Shipping aggregator

We’re receiving huge shipping refunds in our invoices which we did not have the time or resources to recover, and the powerful reports have helped us understand our shipping operations better. Our customers can also track their shipments using LateShipment.com’s branded tracking page, thereby helping us create a wonderful last-mile experience.

Shane Brown
– IT/ Marketing, Cosmetics Wholesale Distributor and Retailer

The LateShipment signup process was simple. It has reduced my shipping cost and their comprehensive dashboard gives me insight into carrier performance.

Pamela McGrath
– CEO, Marketing Company

It was a pleasant surprise to hear that we could get refunds automatically for every late delivery. But seeing was believing and I’m a believer now.

Victoria Lee
– Director, Retail manufacturer

We use Lateshipment.com to retrieve refunds of our late postage through Canada Post. Basically free money, and the best part is it’s totally automated.

Tim Ray
– CEO, Gourmet meat distributor