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Stop losing money and customers to poor delivery experiences.

Our platform combines shipping refunds with everything you need to create well-managed, branded delivery experiences despite the odds.

No credit card | No code

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Post-purchase solutions for every business that ships.

1 in 5 packages, on average, run into delivery issues. LateShipment.com helps businesses
resolve the resulting post-purchase CX gap and inflated shipping invoices.

Dem

Delivery Experience
Management

For businesses to effortlessly bridge the post-purchase CX gap and discover new ways to delight and retain customers.

Audit

Parcel Audit and
Shipping Refunds

For businesses to effortlessly recover up to 20% of shipping costs through refund claims and drive informed choices through in-depth shipping intelligence.

We’re built for every business that ships. You’ll be in good company.

All major shipping carriers supported

It’s easy to get started.
No code, no hassles.

Plug and play with your existing shipping
operations

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Seamlessly connects with the tools you love

Over 200 integrations with Shipping Carriers, eCommerce Platforms, CRM Platforms,
Order Management Systems and Helpdesk Tools

Integrations 1 Min

Here’s why our customers love us

Your guide to everything post-purchase

Blog

Blog

Post-Purchase CX : 8 Strategies to Implement in 2021. Read On »

More Blog Posts »

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Report

2020 State of Holiday Shipping in the US. Read On »

More Webinars »

Webinar 2

Webinar

The Role of a Helpdesk in Post-Purchase Customer Success Read On »

More Webinars »

LateShipment.com in the press

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LateShipment.com in the press

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100+ Million Packages Tracked This Year

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Saved By Our Customers Every Minute
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Types Of Service Failures Caught
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Our Biggest Refund Check To Date
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Accurate Delay Predictions Made
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Saved By Our Customers Every Minute
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Types Of Service Failures Caught
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Our Biggest Refund Check To Date
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Accurate Delay Predictions Made

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