Cut your shipping costs by up to 20%. Without changing a thing.

With LateShipment.com’s Shipping Refunds and Analytics solution, it takes minutes to be on your way to savings and efficiency in your shipping.

It’s free till we show you the money

Why Shipping Refunds matter

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You’re entitled to it

Each package shipped through carriers like FedEx, UPS or any other, comes with a service guarantee. It’s an assurance that the package will be delivered by a committed time, failing which they offer a complete refund of the shipping cost.
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Ensures better service

Keeping a close watch on delivery issues and claiming refunds where due, ensures better service quality by your shipping carriers.
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It’s only fair

About one-third of customers won’t repurchase from a merchant after a late delivery. Why bear the brunt of delivery issues? It’s only fair to hold your carriers accountable for their mistakes.

Effortlessly recover your refunds.
Make informed shipping choices.

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Audit

Catch 50+ carrier failures and billing errors on your shipping
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Recover

Reclaim up to 20% on your shipping
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Analyze

Good data to help you course correct
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Optimize

Drive informed decisions with critical insights
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Audit

Catch every shipping failure and billing error

Our rigorous audit systems have been adapted over years of tracking 100+ million shipments globally. This lets us now identify and submit claims for every instance of over 50 service failures.

Have every instance of delivery failures like late deliveries, lost shipments and damaged packages identified for you.

Discrepancies in your shipping invoice may be more common than you think. Errors like duplicate entries, unauthorized charges and even complex DIM weight errors are effortlessly identified.

Surcharges are additional expenses applied over existing shipping fees. Incorrect surcharges are tricky to spot. The way surcharges are applied also differs across carriers. Our audit systems are able to accurately identify incorrect surcharges across multiple carriers.

Lost or damaged shipments are hard on businesses with angry customers demanding replacements or refunds and time-consuming claims processes at your carrier’s end. We simplify things with a comprehensive lost and damaged claims management system that identifies and automatically submits relevant claims.

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Recover

Recoup up to 20% of your shipping cost.

Our automated claim processes ensure every delivery issue or billing discrepancy identified on your shipping invoice has a refund claim submitted for it. Thorough follow-up by an expert team ensures maximum refund recovery.

Our claims submission processes have been built to ensure seamless claims submissions for every instance of delivery failure across all major shipping carriers.

We go the extra mile to recover refunds. Our systems have escalation processes built in and an expert team to follow up and dispute denied claims.

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Analyze

Get good data to help you course-correct

“What can be measured can be managed.”

Manage and optimize your shipping operations with easy access to the right data organized for you.

Get a single consolidated view of delivery performance metrics across carriers, services and geographies. Dig deeper to uncover gaps in carrier performance or skim through for a bird’s eye view.

Guide informed decisions with detailed carrier comparison reports.

Access detailed reports of your savings from refunds, split by carriers and service types.

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Optimize

Drive informed shipping decisions with crucial shipping insights

Gain critical insights into your last-mile logistics that enable you to identify opportunities to optimize your parcel spend and drive informed shipping choices.

Gain access to in-depth shipping spend intelligence. Understand granular details of your shipping spend, observe trends and explore opportunities to make critical cost-saving decisions and informed shipping choices.

Understand shipping volumes, their cumulative values and carrier performance across geographies.

All major shipping carriers supported

Shipping refunds is just the start.

There’s a side to delivery failures not addressed by refunds – your customer’s poor delivery experience. Manage your customer’s post-purchase experience even when things go wrong.

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