Post-Purchase Cost Optimization

Parcel Audit and Shipping Refunds

An incredibly simple way to recover refunds for late deliveries, lost and damaged parcels and more — fully automated for maximum savings.

Why automate shipping refund claims

service failures instantly

Up to

savings on shipping
reduction in time spent on
claims management has helped us automate shipping refunds for service failures by UPS through and through. There is also better visibility and transparency with what’s happening in our shipping operations.
-Yadira Chuchuca | Snr.Digital Marketing

Automated Shipping Refunds

Recover every eligible refund — big or small

Our AI-powered systems scan your shipping invoices end-to-end, to catch every eligible service failure instantly.

We run 160-point checks to accurately spot late deliveries, lost and damaged parcels, surcharges and billing errors.

We use intelligent automations to promptly submit refund claims and recover every dollar that is rightfully yours.

Claim denied? That won’t stop us. Our team of experts will escalate and dispute it to get your money back.

Integrates with:

Lost and Damaged Claims Management

Handoff complex lost and damaged claims to automation

Automate refund claims for packages marked as lost/damaged by the carrier.

Sit back and watch refunds for lost and damaged parcels get credited back to your account on its own.

Should your carrier fail to update a missing or damaged package, just flag the shipment and we’ll take over.

Complex paperwork is a thing of the past. Simply select the shipment, upload proof and let automation take over.

Integrates with:

Shipping and Delivery Intelligence

Curate your most profitable shipping strategy

Make better choices with a comparative analysis of delays and other inefficiencies across all your carriers.

Dive deep into your shipping spend to make critical cost-saving decisions.

Lean back on detailed reports of service failures and shipping discrepancies to negotiate better rates.

Understand shipping volumes, their associated costs and carrier performances across geographies.

Gain insights into cost-effective service types you can opt for without compromising delivery speed.

Still have questions?
We’re all ears.

There’s a lot more you can do with

Delivery Experience

Craft order delivery experiences that boost engagement, revenue and retention.

What’s included?

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    Automated Delivery Notifications

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    Branded Tracking Experiences

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    Real-time Shipment Tracking

Returns Experience

Offer seamless, self-serve returns and exchanges with automation.

What’s included?

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    Self-serve Returns and Exchanges

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    Automated Return Workflows

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    Returns Management Portal


Automate insurance to protect packages against loss or damage during transit.

What’s included?

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    Automated Shipment Protection

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    Customizable Insurance Rules

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    Automated Claims Management

Before you go, check these out!

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