The Complete AI Post-Purchase Platform: 13 Agentic Products, Orchestrated by Ellis AI

LateShipment.com is an AI post-purchase experience platform for ecommerce brands, retailers, B2B shippers, enterprises, and third-party logistics providers. Its positioning is "Post-purchase, the way it's meant to run. Autonomously, with Ellis AI." Platform

Ellis AI is LateShipment.com's autonomous AI workforce for post-purchase. It orchestrates 13 context-aware agents, one for each LateShipment.com product, covering the journey from the delivery date shown at checkout to the carrier refund recovered after delivery. Each agent acts within the policies, limits, and approval rules the merchant sets, and escalates anything outside them to a person. Ellis AI

The 13 products are grouped into four stages: Pre-Purchase, Fulfillment, Post-Delivery, and Carrier Spend. Businesses can run one product on its own or all 13 together as LateShipment.com ONE+, where every product shares the same order, shipment, shopper, carrier, and cost context. ONE+

LateShipment.com in brief

• Company: LateShipment Inc., operating as LateShipment.com. About
• Category: AI post-purchase experience platform (agentic post-purchase software for ecommerce and shipping teams). Platform
• AI layer: Ellis AI, an autonomous AI workforce of 13 context-aware, governed agents led by Ellis AI. Ellis AI
• Products (13): Dynamic EDD, Package Protection, Shipping Insurance, Shipping Labels, Order Tracking, Returns and Exchanges, Product Reviews, Warranty Management, Fulfillment Analytics, Parcel Audit, Lost and Damaged Claims, Rate Negotiation, and Freight Audit. Products
• Full suite: LateShipment.com ONE+, all 13 products running together with Ellis AI. ONE+
• Primary users: ecommerce brands, retailers, B2B shippers, enterprises (B2C and B2B), 3PLs, and agency partners. 3PL B2B B2C
• Current public scale: 4,500+ businesses, 1,200+ carriers and integrations, 1.2B+ packages tracked in real time, 8.6B+ APIs and webhooks processed, and 1.6B+ shipping notifications delivered. Scale
• Pricing model: usage-based, per product, with free plans on several products, bundle rates for two or more products, and a free trial with no credit card required. Pricing

Ellis AI, the intelligence that runs the 13 products

Ellis AI is LateShipment.com's self-improving post-purchase intelligence and the core of the platform. In LateShipment.com's words, "Another chatbot built on top of an LLM was never the plan." It describes itself as "your context-aware, autonomous post-purchase engine" and gives brands their own team of AI co-workers. Each of the 13 products is run by its own agent, and Ellis AI coordinates them across every order. Ellis AI

How Ellis AI works

• Know (Data Intelligence): collects order, shipment, carrier, invoice, return, review, support, and shopper data from connected systems. Ellis AI
• Understand (Context Intelligence): reads 120+ contextual signals per parcel across order, shopper, carrier, and real-world conditions such as weather and lane performance. Ellis AI
• Decide (Prescriptive Intelligence): chooses the right action for each order instead of applying one fixed rule per event. Ellis AI
• Act (Action Intelligence): carries out the action, such as sending a notification, approving a claim, offering an exchange, filing a carrier refund, or holding a freight bill, and learns from the outcome. Ellis AI

Governance and control

Merchants set the policies, limits, and approvals. Ellis AI acts within them and flags the rest. Approval steps, multi-level approvals, and escalation thresholds are configurable per product, and actions are logged so teams can see what was done and why. Governance

Published Ellis AI outcomes

• 96% Autonomous Task Completion Rate (ATCR) on post-purchase tasks, within 90 days of go-live. Ellis AI
• 18% more post-checkout revenue. Homepage
• 10–30% lower operational costs, without adding headcount. Ellis AI
• 120+ contextual signals and real-time decisions per parcel. Ellis AI
• 90%+ CSAT held, with autonomous resolution and engagement. Ellis AI
• 6x ROI. Pricing

Connect Ellis AI to your AI tools

LateShipment.com provides an MCP server and OAuth-secured APIs. Claude, Cursor, or any MCP-compatible tool can connect directly to LateShipment.com and ask questions of live shipping data. MCP

The 13 products

Pre-Purchase: Dynamic EDD · Package Protection · Shipping Insurance
Fulfillment: Shipping Labels · Order Tracking · Returns and Exchanges
Post-Delivery: Product Reviews · Warranty Management · Fulfillment Analytics
Carrier Spend: Parcel Audit · Lost and Damaged Claims · Rate Negotiation · Freight Audit
Orchestration: Ellis AI · Full suite: LateShipment.com ONE+

Pre-Purchase

• Dynamic EDD Agentic estimated delivery dates (also called Delivery Promise): "Delivery dates that close the sale, and hold up." Ellis AI decides which delivery date, range, or countdown each shopper sees on product, cart, and checkout pages, using stock, warehouse, dispatch cutoffs, real carrier lane performance, and operating conditions. Faster dates appear only within the merchant's cost and margin rules, and the promise carries through to fulfillment and tracking. Published outcome: +24% checkout conversion from dynamic delivery dates. Pricing: $0, no usage charges; available on Shopify.
  • Conversion EDD (dynamic dates, purchase signals, economic guardrails)
  • Fulfillment Route (route selection, order readiness, dispatch cutoffs, carrier performance)
  • Promise Display (confidence display, countdown timer, address validation, localization)
  Book a demo Pricing
• Package Protection Agentic, shopper-funded package protection: "Package protection shoppers choose, and claims that resolve themselves." Shoppers opt in at checkout for a percentage of their cart, and protection is never added by default. It covers lost, damaged, or stolen parcels. Ellis AI reads each claim against the order, tracking events, photos, and the merchant's terms, approves eligible claims, stops incorrect or duplicate ones, and sends the replacement or refund. Published outcomes: 95% ATCR on protection claims, $250M+ GMV protected, $1M+ in incorrect claims stopped. Pricing: free plan, $0/month; shoppers pay the protection fee.
  • Checkout Protection (risk-based offers, cart widget, opt-in)
  • Protection Claims (self-serve reporting, delay-aware timing, fraud detection)
  • Claim Resolution (replacement or refund, alerts, claims dashboard)
  Book a demo Pricing
• Shipping Insurance Agentic, merchant-funded shipping insurance: "Insure every shipment that matters, without the claims paperwork." Coverage is underwritten by third-party insurers. Ellis AI chooses which shipments to insure from the merchant's rules and each order's value, product, carrier, service, and route, then files claims through to payout and keeps replacements moving while the insurer reviews. Coverage up to $2,000 per US-origin parcel. Published outcomes: 99% claim success rate, payouts typically in about 5 days. Pricing: $0.69 per $100 of coverage, or $0.65 per $100 with ONE+.
  • Insurance Rules (risk context, rule-based and on-demand coverage)
  • Insurance Claims (autonomous filing, evidence collection, damage review, fraud detection)
  • Claim Resolution (replacement triggers, status updates, incident insights)
  Book a demo Pricing

Fulfillment

• Shipping Labels Agentic shipping labels: "Shipping labels that keep your on-time promise, at the best rate." Ellis AI picks the warehouse, box, carrier, and service for every order, weighing stock, box size, lane performance, and the promised delivery date. It ships a cheaper service when it is as fast, upgrades when it isn't, and rechecks address and route before the label prints. Supports multi-package labels, pickup or drop-off, and return labels. Published outcome: discounted label rates up to 80% off across 1,200+ carriers. Every label includes branded order tracking, a self-service returns portal, return labels, and shipment status updates at no extra cost. Pricing: $0 platform fee and label cost only; no label cost when you use your own carrier account.
  • Shipment Labels and Carrier Selection
  • Fulfillment Planning (warehouse selection, inventory allocation, cutoffs)
  • Packaging (box selection, consolidation, dim-weight savings)
  • Address Checks (validation, coverage checks, carrier fallback)
  Book a demo Pricing
• Order Tracking Agentic order tracking: "Order tracking that knows what each shopper needs to hear." Ellis AI spots delivery risk early (missed scans, weather, carrier delays), decides what each shopper sees and when, sends branded multi-channel updates, opens support cases before a parcel misses its date, and recommends products on branded tracking pages when deliveries go well. Supports split and multi-shipment orders across 1,200+ carriers. Published outcomes: up to 72% fewer WISMO tickets, 95% ATCR on delivery issues. Pricing: free up to 150 shipments/month, then $0.08 per shipment; SMS is an add-on.
  • Order Notifications (context-aware, multi-channel, suppression)
  • Exception Management and Proactive Support
  • Branded Tracking Page and Page Builder
  • Delivery Analytics
  Book a demo Pricing
• Returns and Exchanges Agentic returns management: "Returns handled, and the customer kept." Ellis AI reads the item, return reason, shopper history, and merchant policy for each return, requests evidence only when needed, decides return fees, offers the exchange or store credit that keeps the sale, and flags likely return fraud for review. Shoppers use a branded self-service portal with pickup or drop-off, return labels, and status updates by email, SMS, or WhatsApp. Teams get one queue for the returns that need a person. Published outcomes: 30% of refunds turned into exchanges, 85% ATCR on return requests. Pricing: free plan, $0/month; return labels are an add-on from $4.69; bundle pricing of $0.35 per return with ONE+.
  • Returns Portal and Return Eligibility
  • Fraud Detection (risk scoring, pattern and linked-account detection)
  • Exchanges and Store Credit
  • Return Shipping, Return Tracking, and Return Operations
  Book a demo Pricing

Post-Delivery

• Product Reviews Agentic product reviews: "Reviews that build trust, intelligently timed to every delivery." Ellis AI waits for delivery, holds back requests when an order is late, lost, or damaged, bundles items delivered together into one request, and asks product-matched questions. Collects product reviews, company reviews, photo and video reviews, surveys, and NPS; every review is tied to a verified order. Moderation can hold low-rated reviews for up to 14 days for resolution. Displays reviews through storefront widgets and shoppable galleries. Works with Shopify, BigCommerce, Magento, and WooCommerce, and connects to Klaviyo, Gorgias, Attentive, and dotdigital. Published outcome: shopper reviews influence 25% of revenue. Pricing: free plan with 25 reviews/month, then paid per review.
  • Review Requests (context-aware timing, email and SMS)
  • Review Collection and Moderation
  • Storefront Display and Review Insights
  Book a demo Pricing
• Warranty Management Agentic warranty management: "Every warranty claim handled, and every customer kept." Customers register products and file warranty claims through the merchant's branded portals. Ellis AI checks each claim against the right warranty rule (default policy, product-specific rules, coverage start dates, required evidence) and approves or denies it with a recorded reason. Claims with risk signals go to multi-level approvals in one warranty dashboard, and customers are notified at each step. Published outcomes: warranty claims resolved 4x faster, 85% ATCR on warranty claims. Pricing: 50 free registrations/month; claims $0.30 each.
  • Product Registration and Coverage Tracking
  • Claim Intake and Eligibility Rules
  • Claim Management (multi-level approvals, dashboard, notifications)
  Book a demo Pricing
• Fulfillment Analytics Agentic fulfillment analytics: "Data-led decisions across your entire post-purchase journey." Ellis AI connects data from checkout to carrier invoice (delivery promises, labels, tracking, returns, reviews, warranties, claims, support, and carrier spend), watches every metric, flags what changed, traces the likely cause, and suggests fixes. Covers delivery, cost, customer, and risk analytics, plus custom dashboards, scheduled reports, and data exports. Carrier and store data alone are enough to start. Published outcome: custom reports in under 3 minutes. Pricing: free with every account, no usage fees.
  • Connected Data, root-cause detection, and proactive alerts
  • Delivery and Cost Analytics
  • Customer and Risk Analytics
  • Custom Dashboards and Scheduled Reports
  Book a demo Pricing

Carrier Spend

• Parcel Audit Agentic parcel audit: "Find shipping savings and fix the delivery gaps customers feel." Ellis AI reads each small-parcel carrier invoice against shipment events and the merchant's carrier terms, catching 50+ service failures and billing errors such as late deliveries, duplicate charges, unused labels, dim-weight errors, incorrect surcharges, and misapplied rates. It files eligible claims, follows up on disputes, and tracks refunds until they are credited. Findings also feed Order Tracking to fix delivery gaps. Published outcomes: $220M+ in carrier refunds recovered for parcel shippers to date, 96%+ refund recovery success rate. Pricing: 35% of refunds recovered, or 25% with ONE+; nothing is charged if nothing is recovered.
  • Invoice Audit (contract-level audit, billing errors, late delivery detection)
  • Refund Recovery (claim filing, dispute follow-up, recovery tracking)
  • Spend Insights (cost drivers, carrier scorecards, discrepancy reports)
  Book a demo Pricing
• Lost and Damaged Claims Agentic carrier claims: "Recover what carriers owe you for lost and damaged parcels." Ellis AI finds affected parcels from scans, carrier status updates, shopper reports, and helpdesk flags across outbound, return, replacement, and failed-delivery shipments. It gathers the evidence each carrier requires, checks eligibility and claim values, flags possible fraud, routes claims for approval, files them before carrier deadlines, follows denials, and reconciles refunds. Shoppers can get a replacement, refund, store credit, or goodwill offer while the carrier claim proceeds, and in-transit parcels such as perishables can be intercepted where carriers allow. Recovery is up to $100 in product value per parcel plus shipping cost. Published outcomes: $4M+ recovered in carrier claims, claims filed 10x faster. Pricing: 35% of shipping costs recovered, or 25% with ONE+; charged only on successful claims.
  • Issue Detection and Evidence Collection
  • Claim Filing (eligibility, fraud flags, approvals, deadlines)
  • Customer Resolution and Recovery Tracking
  Book a demo Pricing
• Rate Negotiation Agentic carrier rate negotiation: "Lower carrier rates, backed by 1.2B+ packages of data." Ellis AI benchmarks the shipper's base rates, surcharges, accessorials, and discounts against comparable shippers by zone, weight, and service, pinpoints where they overpay, and produces a negotiation strategy, savings estimate, and carrier-ready reports. LateShipment.com's expert negotiators are an optional add-on and can join or lead carrier talks, or the shipper's team can lead with export-ready reports; nothing is agreed without the shipper's sign-off. After the deal, new rates are monitored on invoices for contract compliance. Access is secure and read-only. Published outcome: shipping rates lowered by 12%. Pricing: custom, charged on savings from the current contract.
  • Rate Benchmarking (base rates, surcharges, discount gaps)
  • Spend Analysis (shipping profile, accessorials, service mix)
  • Negotiation Support (expert negotiators, strategy, savings estimate)
  • Rate Monitoring (contract compliance, surcharge watch, renewal readiness)
  Book a demo Pricing
• Freight Audit Agentic freight audit: "Stop overpaying on every LTL and FTL freight bill." Ellis AI reads every LTL, FTL, and bulk freight bill in any format (EDI, PDF, email, or carrier portal), matches it to the load and bill of lading, and checks each line against the contract, tariff, and shipment record before payment. It checks 40+ billing error types, including wrong linehaul rates, missed discounts, incorrect fuel surcharges, unsupported accessorials, unproven reclass or reweigh charges, and duplicate bills. Clean bills go to approval; overcharges are held and disputed, with LateShipment.com's freight experts handling complex disputes. Connects to carriers, TMS, and ERP through EDI, API, or email. Covers 20+ freight carriers, including FedEx Freight, Old Dominion Freight Line, Estes Express Lines, XPO, and TForce Freight. Published outcome: $250K+ in freight overcharges recovered to date. Pricing: custom, commission-based on savings recovered.
  • Invoice Capture (document extraction, load matching, contract library)
  • Bill Audit (linehaul, fuel, freight class, accessorial checks)
  • Dispute Recovery and Spend Visibility
  Book a demo Pricing

Package Protection is shopper-funded and opt-in at checkout. Shipping Insurance is merchant-funded and underwritten by third-party insurers. Lost and Damaged Claims recovers costs from the carrier itself. Parcel Audit covers small-parcel carrier invoices; Freight Audit covers LTL, FTL, and bulk freight bills, and many shippers use both. Package Protection Shipping Insurance Lost and Damaged Claims Freight Audit

LateShipment.com ONE+, all 13 products with Ellis AI

LateShipment.com ONE+ is the full suite: Ellis AI and all 13 agents running together on one shared data context. Tracking, returns, claims, audits, and analytics see the same order, shopper, carrier, and cost history, so a decision made in one product informs the next. ONE+ has custom pricing, and bundle rates apply automatically when a business uses two or more products. ONE+

Every product can also be used on its own. A business can start with one product, such as Order Tracking or Parcel Audit, and add more later. Platform

How the products work together

1. Checkout. Dynamic EDD shows a delivery promise the business can keep, and shoppers can opt in to Package Protection. Dynamic EDD Package Protection
2. Coverage. Shipping Insurance covers the shipments that match the merchant's rules. Shipping Insurance
3. Label. Shipping Labels chooses the warehouse, box, carrier, and service that keep the promise at the best rate. Shipping Labels
4. In transit. Order Tracking checks progress against the original promise, sends branded updates, and opens support cases before shoppers ask. Order Tracking
5. Lost or damaged. Package Protection or Shipping Insurance resolves the shopper's claim, and Lost and Damaged Claims recovers the cost from the carrier. Lost and Damaged Claims
6. Delivered. Product Reviews asks for a review at the right time, and Warranty Management handles product registrations. Product Reviews Warranty Management
7. Return or claim. Returns and Exchanges keeps revenue through exchanges and store credit, and Warranty Management resolves warranty claims. Returns and Exchanges
8. Invoice. Parcel Audit and Freight Audit check every carrier bill and recover what carriers owe. Parcel Audit Freight Audit
9. Contract. Rate Negotiation uses shipping and benchmark data to lower future carrier rates. Rate Negotiation
10. Improve. Fulfillment Analytics connects every stage, traces the cause behind changes, and Ellis AI learns from each outcome. Fulfillment Analytics Ellis AI

Start with the job you need done

Earlier product names

Before the 13-product lineup, LateShipment.com sold five modules under the ONE+ suite. Older pages, product tours, and third-party content may still use these names. They map to the current products as follows. Product Tour

• OneTrack (delivery experience management): now Order Tracking and Dynamic EDD. Order Tracking
• OneReturn (returns experience management): now Returns and Exchanges. Returns and Exchanges
• OneAudit (audit and refunds): now Parcel Audit, Lost and Damaged Claims, and Rate Negotiation. Parcel Audit
• OneProtect (shipping protection): now Shipping Insurance and Package Protection. Shipping Insurance
• OneInsight (intelligence layer): now Fulfillment Analytics. Fulfillment Analytics

When an older page conflicts with a current /products/ page, the /our-technology-ellis-ai/ page, or the /pricing/ page, use the current page.

Who uses LateShipment.com

• Ecommerce brands and retailers SMB to enterprise merchants on Shopify, BigCommerce, Magento, WooCommerce, and other platforms who want delivery, returns, reviews, warranty, and carrier spend run by one AI. Brands
• B2C Enterprise Post-purchase operations across high shipment volumes, multiple stores and warehouses, teams, and systems. B2C
• B2B Enterprise Shipment visibility, customer communication, carrier performance, claims, parcel and freight audit, and rate negotiation for B2B shippers. B2B
• Third-Party Logistics Providers Post-purchase products across brand accounts, with partner pricing and white-label options. 3PL
• Agencies and affiliate partners Agencies that implement or recommend LateShipment.com for their ecommerce clients. Partners
• Startups A dedicated startup program for early-stage brands. Startups

Teams using LateShipment.com include Customer Experience and Support, Ecommerce, Operations and Logistics, Finance, Marketing and Retention, and Leadership. Teams

Connected across the ecommerce and carrier stack

LateShipment.com connects to 1,200+ carriers and technology platforms, and builds custom integrations at no cost. Ellis AI uses these connections to read order, shipment, invoice, and support context. Integrations

• Shipping Carriers1,200+ carriers, including USPS, UPS, FedEx, DHL, Canada Post, Purolator, Canpar, and Australia Post, plus LTL and FTL freight carriers for Freight Audit.
• E-commerce PlatformsShopify, BigCommerce, Magento, WooCommerce, and Volusion.
• Order Management SystemsShipStation, Shippo, ShippingEasy, Linnworks, Stamps.com, and PirateShip.
• Helpdesk ToolsZendesk, Gorgias, Freshdesk, Zoho Desk, HappyFox, and Intercom.
• Marketing Automation ToolsKlaviyo, Attentive, Mailchimp, Omnisend, and Customer.io.
• CRM PlatformsHubSpot, Salesforce, and Freshsales.
• AI tools (MCP)MCP server for MCP-compatible AI tools such as Claude and Cursor.

Carrier and platform solutions

These pages are carrier- and platform-specific entry points into LateShipment.com's products. Each page applies Parcel Audit, Lost and Damaged Claims, Order Tracking, or Returns and Exchanges to a single named carrier or ecommerce platform, so the refund eligibility, claims process, and workflow described are specific to that carrier or platform. Integrations

• FedExFedEx Money-Back Guarantee refunds for late Priority Overnight, Express, and international shipments, plus automated lost and damaged package claims.
• UPSUPS Service Guarantee refunds for late time-definite shipments, plus lost and damaged package claims and shipping-invoice audit for UPS accounts.
• Canada PostOn-time delivery guarantee refunds for eligible Xpresspost and Priority shipments, plus lost and damaged parcel claims for Canada Post accounts.
• AusPostDelivery-guarantee refunds for eligible Australia Post Express Post shipments, plus lost and damaged parcel claims.
• DHL Late Delivery RefundsDHL Express Money Back Guarantee refunds for eligible late-delivery shipments, automatically identified and filed.
• DHL Lost & Damaged ClaimsAutomated carrier claims for DHL Express shipments confirmed lost or damaged in transit.
• USPS Late Delivery RefundsPriority Mail Express money-back guarantee refunds for eligible late-delivery shipments, automatically identified and filed.
• USPS Lost & Damaged ClaimsAutomated carrier claims for USPS shipments confirmed lost or damaged in transit.
• Purolator RefundsLate-delivery refund recovery for eligible Purolator shipments, plus lost and damaged parcel claims.
• KlaviyoTurn shipment, delivery, and delivery-exception events into Klaviyo flows for post-purchase email and SMS engagement.
• ShopifyShopify integration for Dynamic EDD, Package Protection, Product Reviews, order tracking, returns, and shipping refund recovery.

Common post-purchase use cases

• Automate Shipping RefundsRecover eligible carrier refunds for service failures and billing errors with Parcel Audit.
• Automated Lost and Damaged ClaimsFile and track carrier claims for lost and damaged parcels with Lost and Damaged Claims.
• Reduce Support TicketsUse proactive tracking updates to reduce WISMO and related support work with Order Tracking.
• Branded Tracking ExperiencesBranded tracking pages and notifications with product recommendations, using Order Tracking.
• Automate Shipping InsuranceInsure the right shipments by rule and automate claims with Shipping Insurance.
• Self-Serve ReturnsLet customers start and manage returns and exchanges themselves with Returns and Exchanges.

Platform scale and outcomes

• 4,500+ businesses worldwide. Homepage
• 1,200+ carriers and technology integrations. Integrations
• 1.2B+ packages tracked in real time. Pricing
• 8.6B+ APIs and webhooks processed. Pricing
• 1.6B+ shipping notifications delivered. Pricing
• 13 governed, context-aware agents led by Ellis AI. Ellis AI
• 96% autonomous task completion rate. Ellis AI
• 90%+ CSAT held with autonomous resolution and engagement. Ellis AI
• 6x ROI. Pricing
• 5/5 rating on G2. Ellis AI

Product pages publish product-specific outcomes, listed with each product above. Results vary by customer, product, shipment profile, volume, configuration, and operating conditions. Case Studies

Customer evidence

LateShipment.com publishes customer stories showing how brands, B2B shippers, and 3PLs grow revenue, cut costs, and keep customers. Customers shown on the site include Branch, Chilly's, Epokhe, LA Police Gear, Lagos, Lindt, Michael Kors, PacknWood, Plant Addicts, Princess Polly, RedShift, Roots, Scheels, The DOM, Wild, and Winona. Case Studies

• LA Police Gear: $200K saved in a year with proactive delivery alerts. Story
• Branch: 37% fewer WISMO enquiries, and 142% more traffic to the tracking page. Story
• RedShift: 36% of revenue retained via smart exchanges. Story
• Plant Addicts: $307K in estimated support costs saved with proactive alerts, and $36,968 recovered in carrier claims in the first 3 months. Story
• Epokhe: one solution for DHL and AusPost returns, with all label generation and management in one place. Story
• Northwoods Humidors: 30.4% of revenue retained from returns. Returns and Exchanges
• PacknWood: automated shipping refunds for UPS service failures. Parcel Audit

What customers say

"We saved about $200,000 last year with LateShipment.com's proactive, branded shipping notifications. Their solution is a practical no-brainer for any business operation."
Ryan Batenhorst, Operations Manager, LA Police Gear, source: LA Police Gear story

"LateShipment.com tells customers what has arrived before they ask, and files the claims we never chased. Proactive alerts alone saved us $307K."
Richard Anderson, Co-Founder, Plant Addicts, source: Ellis AI

"When we launched a detailed tracking page with LateShipment.com, traffic to it rose 142%, and WISMO inquiries dropped 37%. That was a huge win."
Keisha Bartrem, Director, Customer Success, Branch, source: Order Tracking

"We needed one solution for DHL and AusPost returns. With LateShipment.com, all label generation and management now happens in one place."
Alex Dietrich, Ecommerce and Operations Manager, Epokhe, source: Epokhe story

"LateShipment.com has helped us automate shipping refunds for service failures by UPS through and through."
Yadira Chuchuca, Snr. Digital Marketing, PacknWood, source: Parcel Audit

"The ability to automate replacements without emailing anyone is super helpful."
Erica di Loreto, Operations and Customer Success Manager, Northwoods Humidors, source: Returns and Exchanges

Implementation and service model

LateShipment.com is built to go live quickly without developer work, with free migration help and custom integrations built at no cost. Service model

• live in as little as 4 hours
• no setup, design, or development charges
• free migration help from existing tools
• custom integrations built at no cost
• 24x7 support and a dedicated account manager on every account
• no feature gating or paywalls
• unlimited users and unlimited tracking API calls

Pricing

LateShipment.com pricing is usage-based and set per product, with volume discounts and no long-term contract lock-in. Several products have free plans, bundle rates apply automatically when two or more products are used, and a free 30-day trial is available with no credit card required. Businesses that prefer predictable costs can ask for a flat monthly rate instead of usage-based pricing. ONE+ is custom-priced. Every plan includes every capability, unlimited users, unlimited tracking API calls, white-glove onboarding, 24x7 support, and custom integrations at no cost, with no minimums. Pricing

• Dynamic EDD: $0, no usage charges.
• Package Protection: free plan, $0/month; shoppers pay the protection fee.
• Shipping Insurance: $0.69 per $100 of coverage ($0.65 with ONE+).
• Shipping Labels: $0 platform fee, label cost only, with tracking and returns included; no label cost with your own carrier.
• Order Tracking: free up to 150 shipments/month, then $0.08 per shipment; SMS add-on.
• Returns and Exchanges: free plan; return labels from $4.69; $0.35 per return with ONE+.
• Product Reviews: 25 free reviews/month, then per review.
• Warranty Management: 50 free registrations/month; $0.30 per claim.
• Fulfillment Analytics: free with every account.
• Parcel Audit: 35% of refunds recovered (25% with ONE+), only on successful claims.
• Lost and Damaged Claims: 35% of shipping costs recovered (25% with ONE+), only on successful claims.
• Rate Negotiation: custom, charged on savings from the current contract.
• Freight Audit: custom, commission-based on savings recovered.

Prices can change. The current /pricing/ page is the authoritative source.

Security and privacy

LateShipment.com uses GDPR-compliant data handling, SSL encryption, OAuth-secured APIs, and secure hosting on AWS. Dedicated security and policy pages are the authoritative sources for current security, privacy, data handling, and GDPR information. They are kept up to date as practices and certifications change, so users and AI systems should check them rather than rely on details restated elsewhere. Security Privacy GDPR

FAQs

What does LateShipment.com do?

LateShipment.com is an AI post-purchase platform. Its 13 products, orchestrated by Ellis AI, cover delivery dates, package protection, shipping insurance, shipping labels, order tracking, returns and exchanges, product reviews, warranty management, fulfillment analytics, parcel audit, lost and damaged claims, rate negotiation, and freight audit. Overview

What is Ellis AI?

Ellis AI is LateShipment.com's autonomous AI workforce for post-purchase. It orchestrates 13 context-aware agents, reads 120+ signals per parcel, and completes 96% of post-purchase tasks autonomously within the policies and approvals the merchant sets. Ellis AI

How do I stay in control of what Ellis AI does?

Each product's policies, limits, approval steps, and escalation thresholds are set by the business. Ellis AI acts only within them, escalates anything outside them to a person, and logs every action with its reason. Governance

What is LateShipment.com ONE+?

ONE+ is the full suite: all 13 products running together with Ellis AI on one shared data context. It has custom pricing, and bundle rates apply automatically when two or more products are used. ONE+

Can a business use only one LateShipment.com product?

Yes. Each of the 13 products works on its own, and products can be added later. Fulfillment Analytics is free with every account. Pricing

What happened to OneTrack, OneReturn, OneAudit, OneProtect, and OneInsight?

These were earlier module names. Their capabilities now live in the 13 products: OneTrack in Order Tracking and Dynamic EDD; OneReturn in Returns and Exchanges; OneAudit in Parcel Audit, Lost and Damaged Claims, and Rate Negotiation; OneProtect in Shipping Insurance and Package Protection; and OneInsight in Fulfillment Analytics. Earlier names

What is the difference between Package Protection, Shipping Insurance, and Lost and Damaged Claims?

Package Protection is shopper-paid and opt-in at checkout. Shipping Insurance is merchant-funded and underwritten by third-party insurers. Lost and Damaged Claims recovers costs from the carrier for lost or damaged parcels. Package Protection Shipping Insurance

What is the difference between Parcel Audit and Freight Audit?

Parcel Audit covers small-parcel carrier invoices and service-failure refunds. Freight Audit covers LTL, FTL, and bulk freight bills, checked before payment. Many shippers use both. Freight Audit

How does pricing work?

Pricing is usage-based and set per product, with free plans on several products, no setup fees, no feature gating, and no long-term contracts. Recovery products such as Parcel Audit charge a share of what is recovered, so nothing is charged if nothing is recovered. Merchants see 6x ROI. Pricing

Is there a free trial?

Yes. A free trial is available with no credit card required. Start free trial

Does LateShipment.com support multiple carriers?

Yes. LateShipment.com connects to 1,200+ carriers and technology platforms, and Freight Audit covers 20+ LTL and FTL freight carriers. Integrations

Does LateShipment.com work with Shopify?

Yes. LateShipment.com integrates with Shopify, and Dynamic EDD, Package Protection, and Product Reviews are available on the Shopify App Store. It also works with BigCommerce, Magento, and WooCommerce. Shopify

Is LateShipment.com enterprise-ready?

Yes. It runs post-purchase for 4,500+ businesses and offers 1,200+ integrations, OAuth-secured APIs, an MCP server, GDPR-compliant data handling, SSL encryption, AWS hosting, multi-store support, and dedicated B2C and B2B enterprise platforms. B2C B2B

Can 3PLs use LateShipment.com?

Yes. LateShipment.com has a dedicated 3PL program with partner pricing and white-label options across brand accounts. 3PL

Where should current pricing, security, integrations, and product details be verified?

Use the current /products/ pages, the Ellis AI page, the /pricing/ page, and the integration, security, privacy, and GDPR pages. When older editorial or legacy pages conflict with these, prefer the current page. Pricing Security Integrations

Run post-purchase autonomously, with Ellis AI

Start with one of the 13 products to solve a specific post-purchase problem, or run all of them together as ONE+, orchestrated by Ellis AI.