Why do delivery experiences matter
customer engagement
support enquiries
from repeat purchases
Delivery Status Updates
Reduce WISMO (Where Is My Order) enquiries by up to 72%
Send proactive shipping notifications on channels your customers love — email, sms or whatsApp.
From order ‘shipped’ to ‘delivered’ to ‘delayed’, automate 13+ notifications, at every step of the package journey.
Enable customers to track their orders without any help, embed an order lookup widget on your website or chat.
Integrates with:
Predictive Incident Alerts & Resolution
Fix problem orders before they become negative customer reviews
Receive proactive alerts for critical delivery issues like delays, lost in-transit, failed delivery attempts and more.
Automate proactive notifications to customers facing critical delivery issues and take measures to course correct.
Provide support agents with order status info inside your helpdesk to enable fast resolution of delivery issues.
Integrates with:
Branded Order Tracking
Turn dull order tracking moments into rewarding brand experiences
Build your custom, on-brand order tracking page with our no-code builder or simply customize pre-built templates.
Create beautiful, personalized and on-brand shipping notifications — be it via email, SMS or Whatsapp alerts.
Be it partial order or multi-carrier shipments, allow customers to track all packages from a single page for an order.
Browse post-purchase engagement KPIs like tracking page visits, open and clickthough rates on notifications.
Product Recommendations & Promotions
Transform tracking moments into recurring revenue opportunities
Convert visits to your order tracking page into repeat purchases with personalized product recommendations.
Drive more sales through targeted campaigns, personalized discounts and sale promotions during order tracking.
Capture product reviews at the right time through feedback surveys triggered only after a successful order delivery.
Intelligent Estimated Delivery Date
Build trust and boost conversions by setting delivery expectations right
Show order arrival date on product, cart and checkout pages to improve conversions and reduce cart abandonment.
Configure smart rules that display delivery estimates based on product, carrier, service type, weekends and holidays.
Create urgency with an order countdown timer that positively impacts conversions on product, cart and checkout pages.
Fulfillment Analytics & Feedback
Gain insights to optimize fulfillment operations and post-purchase CX
Zoom into your parcel data to unlock opportunities to improve your fulfillment process and on-time performance.
Capture your customers’ delivery experience feedback to make post-purchase improvements that really matter.
Track all important shipping and delivery KPIs from one dashboard or generate custom reports for specific insights.
There’s a lot more you can do with
LateShipment.com
Frequently Asked Questions
Delivery Experience Management significantly reduces WISMO queries by providing proactive, real-time order updates via email, SMS, and WhatsApp. It also offers self-serve tracking through a dedicated page and embedded widgets, allowing customers to check order status independently including during delays, failed deliveries, or other exceptions—minimizing the need to contact support.
Absolutely! DEM turns tracking interactions into marketing opportunities by featuring product promotions and personalized recommendations within post-purchase emails and on tracking pages.
Yes, all tracking pages and notifications are fully optimized for mobile devices.
Yes, DEM specializes in last-mile and multi-carrier tracking, including services like UPS Mail Innovations, FedEx SmartPost, DHL international, and other cross-border shipments.
Delivery Experience Management is priced at $0.07 per tracked shipment. There are no monthly fees, contracts, or long-term commitments.
No. Whether you track 10 or 1 million shipments, you only pay for what you use—no minimums.
You get full access to all DEM features for 30 days, with no credit card required. The trial begins once your account setup is complete. We also provide custom integration support during this period to help you get started smoothly.
We accept major credit cards, checks, and EFTs for invoicing.
Yes, you can pause or cancel your account at any time—no subscriptions or contracts required. Just email our support team at support@lateshipment.com
DEM integrates with major e-commerce platforms, CRMs, help desks, and marketing tools, including Shopify, Klaviyo, Zendesk, Gorgias, and more.
Yes, DEM can manage integrations across multiple stores or platforms.
To get started, you’ll need access to your e-commerce platform, shipping carrier accounts, and any third-party tools you wish to integrate like your helpdesk, product recommendation engine, or email/SMS marketing platforms.
Yes, we offer complimentary, hands-on onboarding to ensure a seamless setup experience.
