Post-Purchase CX Optimization

Returns Experience Management

An incredibly simple way of managing e-commerce returns — fully self-serve and automated for shoppers and merchants alike.

Why make returns self-serve

Up to

decrease in return-related
support tickets

Up to

reduction in returns
processing time

Up to

of revenue retained through
exchanges and store credits
With’s shopify integration and automated rules, returns are practically hands-free. The support team barely needs to step in. We’ve reclaimed 95% of the support hours that were once tied up handling return requests.
– Alex Dietrich | E-commerce Manager

Self-Serve Returns and Exchanges

Enable shoppers to return without a hassle, on their own

Allow shoppers to effortlessly start a return from a self-guided, branded return portal, within your storefront.

Automatically enforce return windows, non-returnable items, and other custom rules when customers request a return.

Instantly generate downloadable labels and provide detailed shipping instructions right inside the portal.

Integrates with:

Branded Return Tracking and Notifications

Make returns tracking hassle-free with delightful, on-brand tracking experiences

Send personalized, proactive return status updates via email and SMS —keeping customers up-to-date.

Enable customers to look up real-time status updates on their returns directly from your website, on-demand.

Present real-time return status updates and detailed return information, on stunning, branded tracking pages.

Integrates with:

Smart Revenue Retention

Turn every return into a revenue retention opportunity

Offer convenient exchange options that encourage customers to confidently shop with you again.

Secure the sale in every return by offering store credits for refunds.

Incentivize exchanges and store credits over refunds with compelling discounts and free shipping.

Automated Return Policies and Workflows

Save hours of work — without giving up control

Break-down even your most complex return policies into simple, automated rules.

Operating multiple warehouses? Create custom rules to automatically direct returns to the right destination.

Instantly send a return label to the customer upon receiving a return request.

Returns Management Portal

Manage, track and resolve returns faster, at scale

Collaborative dashboards built for support and warehouse teams to resolve returns faster.

Resolve returns in just a click, with every detail readily available at your fingertips.

Handle advanced resolutions like partial refunds and custom deductions, with ease.

Returns Intelligence

Refine performance with powerful data

Minimize return rates by leveraging intel into what, why, and how often items are returned.

Make important cost-cutting decisions by understanding the true cost of returns.

Streamline internal operations with insights into time taken for return resolution.

The best recommendations are in your customers’ feedback. Dive deep to enhance your return experience.

Still have questions?
We’re all ears.

There’s a lot more you can do with

Parcel Audit and
Shipping Refunds

Effortlessly recover shipping refunds for 50+ service failures and billing errors.

What’s included?

  • null

    Automated Shipping Invoice Audit

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    Automated Refund Recovery

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    Shipping Analytics and Reports

Delivery Experience

Craft order delivery experiences that boost engagement, revenue and retention.

What’s included?

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    Automated Delivery Notifications

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    Branded Tracking Experiences

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    Real-time Shipment Tracking


Automate insurance to protect packages against loss or damage during transit.

What’s included?

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    Automated Shipment Protection

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    Customizable Insurance Rules

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    Automated Claims Management

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