Post-purchase CX Optimization

Delivery Experience Management

An incredibly simple way of crafting order tracking experiences that boost engagement and repeat purchases — all while reducing customer service costs.

Why do delivery experiences matter

increase in post-purchase
customer engagement
reduction in WISMO
support enquiries
increase in revenue
from repeat purchases
Many brands think their relationship stops after shipping the package, which is not true. Our mind was blown by how made the post-purchase phase so customer-friendly. It’s led us to be ahead of the curve.
– Jane Ormon | Nola Skinsentials

Delivery Status Updates

Reduce WISMO (Where Is My Order) enquiries by up to 72%

Send proactive shipping notifications on channels your customers love — email, sms or whatsApp.

From order ‘shipped’ to ‘delivered’ to ‘delayed’, automate 13+ notifications, at every step of the package journey.

Enable customers to track their orders without any help, embed an order lookup widget on your website or chat.

Integrates with:

Predictive Incident Alerts & Resolution

Fix problem orders before they become negative customer reviews

Receive proactive alerts for critical delivery issues like delays, lost in-transit, failed delivery attempts and more.

Automate proactive notifications to customers facing critical delivery issues and take measures to course correct.

Provide support agents with order status info inside your helpdesk to enable fast resolution of delivery issues.

Integrates with:

Branded Order Tracking

Turn dull order tracking moments into rewarding brand experiences

Build your custom, on-brand order tracking page with our no-code builder or simply customize pre-built templates.

Create beautiful, personalized and on-brand shipping notifications — be it via email, SMS or Whatsapp alerts.

Be it partial order or multi-carrier shipments, allow customers to track all packages from a single page for an order.

Browse post-purchase engagement KPIs like tracking page visits, open and clickthough rates on notifications.

Product Recommendations & Promotions

Transform tracking moments into recurring revenue opportunities

Convert visits to your order tracking page into repeat purchases with personalized product recommendations.

Drive more sales through targeted campaigns, personalized discounts and sale promotions during order tracking.

Capture product reviews at the right time through feedback surveys triggered only after a successful order delivery.

Intelligent Estimated Delivery Date

Build trust and boost conversions by setting delivery expectations right

Show order arrival date on product, cart and checkout pages to improve conversions and reduce cart abandonment.

Configure smart rules that display delivery estimates based on product, carrier, service type, weekends and holidays.

Create urgency with an order countdown timer that positively impacts conversions on product, cart and checkout pages.

Fulfillment Analytics & Feedback

Gain insights to optimize fulfillment operations and post-purchase CX

Zoom into your parcel data to unlock opportunities to improve your fulfillment process and on-time performance.

Capture your customers’ delivery experience feedback to make post-purchase improvements that really matter.

Track all important shipping and delivery KPIs from one dashboard or generate custom reports for specific insights.

Still have questions?
We’re all ears.

There’s a lot more you can do with

Parcel Audit and
Shipping Refunds

Effortlessly recover shipping refunds for 50+ service failures and billing errors.

What’s included?

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    Automated Shipping Invoice Audit

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    Automated Refund Recovery

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    Shipping Analytics and Reports

Returns Experience

Offer seamless, self-serve returns and exchanges with automation.

What’s included?

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    Self-serve Returns and Exchanges

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    Automated Return Workflows

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    Returns Management Portal


Automate insurance to protect packages against loss or damage during transit.

What’s included?

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    Automated Shipment Protection

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    Customizable Insurance Rules

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    Automated Claims Management

Before you go, check these out!

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