Build long-lasting customer relationships, with your post-purchase

Getting your customer’s delivery experience right is crucial to building a loyal customer base. Take control of how your customers interact with your brand post-purchase without changing the way you ship.

Bridge the post-purchase CX gap

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Elevate

A new level of visibility
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Engage

Seamless conversations
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Delight

On-brand post purchase experiences
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Retain

Feedback and data driven improvements
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Elevate

Stay in the know. Gain visibility and foresight into your post-purchase like never before.

Real-time data and predictive analytics laid out intuitively give you a 360-degree view of your post-purchase letting you dig deeper where needed.

View real-time shipment data across carriers, services and locations on a single unified dashboard.

Delivery delays identified for you well before they happen, let you take preemptive action before customer impact.

Know at a glance what’s happening with your shipments in-transit and where you may need to intervene.

Extend post-purchase visibility to your Helpdesk platform to drive preemptive action. Automatically trigger delivery related tickets and keep your Customer Support teams updated in real-time.

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Engage

Seamless post-purchase conversations.

Explore ways to proactively extend assistance to your customers even post-purchase. Engage in ways that matter most with timely order updates and tools to help with proactive issue resolution.

Notify customers of important order updates automatically. Options to create and manage your email templates help you get creative while staying consistent with your brand language.

Keep it personal with emails tailored to a specific customer or situation.

Automate SMS notifications to provide your customers with seamless order updates wherever they may be.

The dashboard is designed to help Customer Support executives easily spot shipments that may require attention and initiate contextual email communication with customers.

Secure, seamless integrations with various platforms help businesses extend the capabilities on their Delivery Experience Management platform. Learn more about our integrations here.

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Delight

Discover ways to create delightful on-brand delivery experiences.

Create post-purchase moments of delight with seamless, brand-consistent order tracking experiences.

Make order tracking an extension of your brand experience. Choose between layouts, update your logo and customize other brand elements on your branded order tracking page.

Use post-purchase touchpoints as a means to drive sales. Utilize real-estate on your order tracking page to run relevant promotions and campaigns.

Give your customers seamless order tracking accessed from right within your website. Adding the Tracking Widget to your store provides your customers one-click access to their order tracking information.

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Retain

Let delivery feedback and data lead the way

Take the guesswork out of building better post-purchase experiences.
Know how your shipping performance fares and what your customers think of their delivery experience. Make better delivery choices to consistently improve your brand’s post-purchase experience. Earn fierce customer loyalty in return.

Understand from your customers the experience your brand delivered. Delivery Satisfaction Ratings work as an index of your brand’s post-purchase performance. Consistently direct efforts to improve and delight your customers post-purchase, and see it reflect on your Ratings.

Get an objective assessment of your carrier’s delivery performance. Delivery Scores are a comprehensive, unbiased measure of how your carrier’s delivery performance fares against service-specific delivery standards. The scores enable informed carrier performance discussions and better shipping choices.

Measure how your customers are engaging with your brand post-purchase via your tracking page, emails and SMS notifications. Know what your most effective channels are.

Seamlessly connects with the tools you love

Over 200 integrations with Shipping Carriers, eCommerce Platforms, CRM Platforms,
Order Management Systems and Helpdesk Tools

Integration

Benefits across the business

Customer Support

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Effortlessly stay on top of delivery related issues.

Marketing

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Discover all new avenues for targeted marketing campaigns.

Branding

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Reinforce your brand identity with every post-purchase interaction.

Growth

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Nurture customer relationships, even post-purchase to drive loyalty, retention and growth

Are you paying your shipping carrier for delivery failures?

Audit your shipping invoices to find out. Recover eligible refunds and keep your carriers accountable. Ensure better carrier performance as a result.

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