DPD Claims & Compensation

Does your business ship with DPD? Save up to 20% on your shipping invoice through automated refund claims with LateShipment.com’s parcel audit software.

DPD has a compensation scheme which allows businesses to claim refunds in the case of events like delayed package, lost package and damaged package.

Claiming DPD compensations regularly can help your business to easily save up to 20% on your overall shipping spend.

Not only that, monitoring and claiming refunds regularly help you receive better performance from shipping carriers which results in successful last mile deliveries.

Service errors eligible for
DPD Claims include

  • Late Delivery
  • Damaged Shipment
  • Lost Shipment

Understand the refund policy as described by DPD

(a) The Customer must notify the Company of any loss or damage giving rise to a claim within 14 days of the date of despatch. The Customer should confirm any loss or damage by providing the Company with evidence supporting such claim within 28 days of request for such evidence. If the Customer fails to do so, the Company shall not be liable for any loss or damage, save and except where the Customer proves that:

  • it was not reasonably possible for the Customer to advise the Company or make such claim in writing within the time limit applicable; and
  • such advice or claim was made within a reasonable time in which case the Company shall not have the benefit of exclusion of liability afforded by the above given condition

(b) In the event of a claim for damage, the Customer must ensure that the Consignment and its packaging is held for inspection at a location within the United Kingdom and will provide photographic evidence with the evidence submitted in accordance with above given Condition

(c) A payment of any claim by the Company shall be in full and final settlement of such claim.

(d) In any event, any claim made by the Customer must be made within one year from the date of despatch.

DPD Claim for Compensation

(a) The Customer must notify the Company of any loss or damage giving rise to a claim within 14 days of the date of despatch. The Customer should confirm any loss or damage by providing the Company with evidence supporting such claim within 28 days of request for such evidence. If the Customer fails to do so, the Company shall not be liable for any loss or damage, save and except where the Customer proves that:

  • it was not reasonably possible for the Customer to advise the Company or make such claim in writing within the time limit applicable; and
  • such advice or claim was made within a reasonable time in which case the Company shall not have the benefit of exclusion of liability afforded by the above given condition

(b) In the event of a claim for damage, the Customer must ensure that the Consignment and its packaging is held for inspection at a location within the United Kingdom and will provide photographic evidence with the evidence submitted in accordance with above given Condition

(c) A payment of any claim by the Company shall be in full and final settlement of such claim.

(d) In any event, any claim made by the Customer must be made within one year from the date of despatch.

How much can I save on my annual DPD invoice through refund claims?

Your Estimated Annual Savings

$ to $

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4 reasons your business needs an automated claims process

Automatic DPD invoice audit

Analyze your invoice automatically and identify service errors which are eligible for a complete refund

Save up to 20% on shipping spend

The system will automatically submit DPD claim for eligible failures which instantly reduces your shipping spend up to 20%

Access Actionable Reports

Get actionable reports on your shipping including service type distribution, carrier distribution and more to make smart shipping decisions.

Increase in performance

Filing regular claims and consistently holding shipping carriers accountable for their performance promises usually brings a noticeable improvement in the service you receive from them.

Start claiming refunds in less than 2 mins!

Simply create your account with your email. Add one or more shipping carriers you use to automatically recover refunds.

Try now at zero out-of-pocket cost. No credit card required. Cancel anytime.

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Frequently Asked Questions about DPD refund claims

Yes, DPD promises on-time delivery for various service types including late, damaged and lost parcels

The DPD claim process might take an average of 2-3 days depending on the service error.

Check out for manual claims here. To have an automated claim process Sign Up with LateShipment.com and automatically file claims for eligible refund.

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