How Does the Post-purchase Success Suite Work?7 min read

As an e-commerce business owner, you do everything to delight your customers once they place an order on your website – from making sure their order is packed right, to doing your best to get it to their hands-on time.

Yet brands miss out the most in terms of engagement and delivering delight when it comes to the post-purchase journey, unintentionally losing opportunities to 10x customer loyalty.

But what is the post-purchase phase? 

The post-purchase phase is the period from when a parcel is shipped to the time when the customer receives and starts using your product. 

Research says a customer is most engaged with a brand while an order is in transit – a part of the post-purchase phase. This period represents a customer who is excited about their purchase and the brand they bought from. 

Oftentimes, brand owners feel lost as to what they can do to better their post-purchase phase and get in the good books of their customers. This is where comes into play.’s suite of products is crafted to help you to make this phase a seamless journey both for you and your customers. In addition, you could also retrieve the money you’re losing to carriers when they do not meet required service standards. 


The numbers used here to communicate the value of products are either based on individual customers who implemented our products, or an average value our customers have attained. Either way, these are real ways has impacted 1000s of ecommerce businesses.

Meet Jane. Jane runs an online business, and like most online businesses, here are the top challenges she regularly faces after an order has been shipped.

  1. Over 10% of orders are identified as delayed, backorders, damaged, lost in transit, or attempted-failed deliveries. Lack of visibility into this causes high customer frustration.
  2. Carrier tracking pages have limited information, are dull and off-brand.
  3. Complicated returns initiation and unclear return policies
  4. Lack of visibility while using multiple carriers into service failures and billing errors, and losing hundreds of dollars due to shipping carriers’ complicated policies. 

She knew she had to do something to tackle these problems to save her business from decreasing customer trust and loyalty, resulting in increased product returns, and decided to implement the post-purchase success suite.

Customer journey - E-commerce store

Signing off with love