OneAudit

Parcel Audit and Shipping Refunds

Not just shipping refunds—an adaptive cost optimization engine that learns your contracts, invoices, and shipping patterns to surface every opportunity to save.

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Trusted by 4500+ e-commerce brands globally

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Why automate shipping refund claims

50+
service failures instantly identified
Continuously learns from 100M+ audited invoices, capturing late, lost, damaged, 20+ incorrect surcharge errors and more—ensuring coverage of every issue that can occur.
20%
savings on shipping
Intelligent automation, claim recovery workflows, and smarter cost-saving decisions—like carrier rate negotiations and service-level optimization—deliver an average 20% reduction in total shipping costs.
100%
reduction in time spent on claims management
Fully automated claims handling eliminates all manual effort, saving support teams 100% of the time previously spent on filing and tracking claims.

Turning audit and data intelligence into cost control

Automated Refunds
Lost and Damaged Claims
Shipping and Delivery Intelligence

Savings start with cost optimization—multiply with CX optimization.

Unify order and delivery

Get complete package visibility instantly after label creation

Track shipments in real-time, while orchestrating unforgettable delivery experiences.

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Returns

Unify order, delivery, and returns into one seamless journey

Self-serve returns and exchanges engine embedded on your storefront.

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Stay in control of delivery setbacks

Stay in control, even in the face of delivery setbacks

Covers high-risk shipments upfront with insurance, so you resolve with speed and certainty.

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FAQ

Questions & Answers

Contact us
We support major carriers like UPS, FedEx, DHL, and over 1,200 others worldwide.
Refunds can be claimed for late deliveries, lost packages, damaged parcels, duplicate charges, and more; covering 50+ types of service failures and billing errors.
Yes, we work seamlessly with 3PLs, warehouses, and fulfillment centers to track and recover refunds.
Recovery time varies by carrier, but our system begins processing claims immediately after detecting a service failure.
You only pay a percentage of the refunds successfully recovered—no setup fees, monthly charges, or contracts.

See AI-powered LateShipment.com ONE
in action!

Find out why 4500+ leading e-commerce brands globally choose our AI-powered Post-purchase Cloud Suite.

Book A Demo Product Tour

Here’s what you can expect in this 30-min demo

  • Features

    Discuss your strategic post-purchase goals, unique needs and challenges

  • Features

    Get an in-depth understanding of our AI-powered platform and its capabilities

  • Features

    Learn about our 1200+ integrations with shipping carriers and e-commerce apps

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