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Automate UPS Refunds Claim for Late Delivery
Seamlessly identify service failures, file UPS late delivery claims, and recover eligible refunds—automatically. LateShipment.com’s UPS late delivery refund solutions help protect your margins by eliminating the manual work and ensuring you never miss a claim.
Why automate shipping refund claims
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E-commerce, B2B parcel shippers, and 3PLs using UPS
UPS Late Delivery Refunds: Service Guarantee, Eligibility, Limitations, and Exceptions
Relying on UPS for your shipping? Under the UPS Service Guarantee, if your package arrives late—even by just 60 seconds—you may be eligible for a 100% refund of the shipping charges.
Domestic
UPS 2 Day Air A.M.®
UPS Next Day Air® Early
UPS Next Day Air®
UPS Next Day Air Saver®
International
UPS Worldwide Express Plus®
UPS Worldwide Express Saver®
UPS Worldwide Express Freight®
UPS Worldwide Express®
UPS Worldwide Saver®
UPS Worldwide Express NA1®
UPS Worldwide Express Freight® Midday
The UPS Service Guarantee is subject to the following conditions:
Delivery must be attempted within UPS’s published schedule, as confirmed via ups.com or Customer Service.
Every package must be entered into UPS’s Shipping System with a matching Smart Label® (PLD upload) and physical address label showing the correct consignee name, deliverable street address (no P.O. Boxes), and ZIP/postal code. Mismatched data or missing PLD uploads will void credit requests.
Shipments requesting Saturday Delivery must bear the dedicated Saturday routing label.
Packages must be handed to UPS during published business hours (some locations require earlier cut-offs).
The payer must notify UPS—via phone or the Billing Center—within 15 calendar days of the scheduled delivery date, providing consignee details, shipment weight, date, and tracking number.
Worldwide Expedited® refunds apply only to U.S. origin/destination shipments billed in the U.S. For Worldwide Express Freight® over 4,400 lb, you must confirm guarantee eligibility before tender.
Only the account that paid the shipping charges may file the claim.
The UPS Service Guarantee does not apply to:
UPS 2nd Day Air A.M.® residential deliveries
Shipments under Drop Shipments, special operating plans, or custom handling agreements
Packages tendered via an Automated Shipping System not tied to the shipper’s account address
UPS Ground Returns Service shipments
Packages subject to Large Package, Additional Handling, or Oversize Pallet surcharges or that exceed size/weight limits
Call Tag shipments and those with Delivery Intercepts or Change Requests
Delays from force-majeure events (weather, customs, labor disputes, security regulations, etc.)
International shipments where duties/taxes are unpaid by the shipper
UPS Import Control® shipments with commercial invoice removal
UPS Ground/Standard pickups or deliveries scheduled within 14 days of December 25
- Supported Service Types
-
Domestic
UPS 2 Day Air A.M.®
UPS Next Day Air® Early
UPS Next Day Air®
UPS Next Day Air Saver®
International
UPS Worldwide Express Plus®
UPS Worldwide Express Saver®
UPS Worldwide Express Freight®
UPS Worldwide Express®
UPS Worldwide Saver®
UPS Worldwide Express NA1®
UPS Worldwide Express Freight® Midday
- Limitations
-
The UPS Service Guarantee is subject to the following conditions:
Delivery must be attempted within UPS’s published schedule, as confirmed via ups.com or Customer Service.
Every package must be entered into UPS’s Shipping System with a matching Smart Label® (PLD upload) and physical address label showing the correct consignee name, deliverable street address (no P.O. Boxes), and ZIP/postal code. Mismatched data or missing PLD uploads will void credit requests.
Shipments requesting Saturday Delivery must bear the dedicated Saturday routing label.
Packages must be handed to UPS during published business hours (some locations require earlier cut-offs).
The payer must notify UPS—via phone or the Billing Center—within 15 calendar days of the scheduled delivery date, providing consignee details, shipment weight, date, and tracking number.
Worldwide Expedited® refunds apply only to U.S. origin/destination shipments billed in the U.S. For Worldwide Express Freight® over 4,400 lb, you must confirm guarantee eligibility before tender.
Only the account that paid the shipping charges may file the claim.
- Exceptions
-
The UPS Service Guarantee does not apply to:
UPS 2nd Day Air A.M.® residential deliveries
Shipments under Drop Shipments, special operating plans, or custom handling agreements
Packages tendered via an Automated Shipping System not tied to the shipper’s account address
UPS Ground Returns Service shipments
Packages subject to Large Package, Additional Handling, or Oversize Pallet surcharges or that exceed size/weight limits
Call Tag shipments and those with Delivery Intercepts or Change Requests
Delays from force-majeure events (weather, customs, labor disputes, security regulations, etc.)
International shipments where duties/taxes are unpaid by the shipper
UPS Import Control® shipments with commercial invoice removal
UPS Ground/Standard pickups or deliveries scheduled within 14 days of December 25
Automated Shipping Refunds
Recover every eligible service failure, such as late deliveries, instantly
Effortlessly claim refunds for every instance of late delivery, ensuring you never miss an opportunity to save on shipping costs
Our AI-powered systems scan your shipping invoices end-to-end, to catch every eligible service failure instantly.
We use intelligent automations to promptly submit refund claims and recover every dollar that is rightfully yours.
Shipping and Delivery Intelligence
Curate your most profitable shipping strategy
Optimize your shipping approach by selecting the most cost-effective service types, maximizing savings, and efficiency
Get recommendations for cost-effective alternatives to your existing service types that have similar transit times.
Analyze delay and on-time rates across UPS and other carriers you use and service types to promote better carrier accountability and service efficiency.
Frequently Asked Questions
about UPS refund claims
Yes, under its money-back guarantee policy, UPS promises on-time delivery for various service types including late, damaged, lost and 50 other. If your package is late by even 60 seconds you are eligible for a complete refund.
UPS offers a Service Guarantee for many of its services, including UPS Ground, Next Day Air, and 2nd Day Air, promising on-time delivery. If a package is delivered late, even by a minute, the shipper is eligible for a full refund of the shipping costs.
The UPS claim process might take an average of 10-15 days depending on the service error.
The UPS Money-Back Guarantee, or Guaranteed Service Refund (GSR), is a policy where UPS refunds or credits shipping charges if a package is delivered outside the time commitment given for applicable services. This guarantee applies to time-definite services like Next Day Air, 2nd Day Air, and Worldwide Express.
Yes, UPS promises on-time delivery for various service types including late, damaged, lost and 50 others. If your package is late by even 60 seconds you are eligible for a complete refund.
