FedEx Refunds & Claims

Does your business ship with FedEx? Save up to 20% on your shipping invoice through automated refund claims with LateShipment.com’s parcel audit software.

Does your business claim FedEx refunds for 50+ service failures including late deliveries?

If you use FedEx for your domestic or international shipping, according to the FedEx Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged.

FedEx offers refunds for over 50 service failures including “late deliveries”, “lost packages” or “wrong surcharges applied” but needless to say, shipping carriers deliberately make it difficult for businesses to claim refunds.

Can you automate FedEx refunds every month?

Yes, you can. When it comes to the FedEx refund claim process, identifying service failures, filing claims and recovering refunds can be time consuming and definitely not cost effective. Having an automated claim process in place can help you effortlessly identify and recover FedEx refunds instantly.

Claim FedEx refunds for these
50+ service failures

  • Late Delivery
  • Damaged Shipment
  • Lost Shipment
  • Incorrect Residential Surcharges
  • Address Correction Charges
  • Incorrect Dimensional Weight Pricing
  • Void Shipment
  • Additional Fuel Charges
  • Duplicate charges
  • …and 50 more.

FedEx refunds policy for businesses

Services with FedEx Money Back Guarantee:

FedEx Ground

  • FedEx Home Delivery
  • FedEx Ground
  • FedEx Date Certain Home Delivery
  • FedEx Evening Home Delivery
  • FedEx Appointment Home Delivery

FedEx Express ( International )

  • FedEx International First
  • FedEx International Next Flight
  • FedEx International Priority
  • FedEx International Priority Freight
  • FedEx International Economy
  • FedEx International Economy Freight
  • FedEx International Priority DirectDistribution
  • FedEx International Priority DirectDistribution Freight
  • FedEx International Premium

FedEx Services

  • FedEx First Overnight
  • FedEx Priority Overnight
  • FedEx Standard Overnight
  • FedEx 2Day
  • FedEx 2Day A.M.
  • FedEx Express Saver
  • FedEx First Overnight Freight
  • FedEx 1Day Freight
  • FedEx 2Day Freight
  • FedEx 3Day Freight
  • FedEx SameDay City

The following limitations apply

  • Credits for transportation charges will be applied to the payer’s account only, and refunds will be made payable to the payer only.
  • Only one refund or credit is permitted per package. In the case of multiple-piece shipments, the money-back guarantee applies to each package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package.
  • The money-back guarantee for package services destined for areas outside our primary service areas applies only to the portion of the transportation provided directly by us. The money-back guarantee for FedEx Express Freight services destined for areas outside our primary service areas applies to the portion of the transportation provided directly by us and may also apply to the portion of the transportation provided by the cartage agent (see the Cartage Agent section for details).
  • Shipments scheduled for delivery on a holiday will be delivered the next business day. Observance of local holidays (e.g., Mardi Gras, St. Patrick’s Day) may cause delivery delays. In both circumstances, the delivery commitment for application of the money-back guarantee policy will be extended for a period equal to the length of the holiday.
  • If a delivery later than the original delivery commitment time is requested by the shipper or recipient before the first delivery attempt is made, the delivery commitment time for application of the money-back guarantee policy will be adjusted to account for the requested delivery date and/or time.
  • If the shipper or recipient informed FedEx that the recipient location is closed on a certain day or at a certain time, the delivery commitment time for application of the money-back guarantee policy will be the next business day at the delivery commitment time for the service originally selected.

FedEx will not be obligated to refund or credit your transportation charges if:

  • We provide you with proof of timely delivery, consisting of the date and time of delivery and, if applicable, the name of the person who signed for the shipment, or service-exception information reflecting that the failure to deliver timely resulted from circumstances described under the Liabilities Not Assumed section.
  • The service failure resulted, in whole or in part, from any of the circumstances described under the Liabilities Not Assumed section.
  • The payer’s FedEx account number was not in good credit standing, or payment instructions were invalid, and delivery was delayed until payment arrangements were secured.
  • The shipment was scheduled for delivery on the Wednesday immediately prior to Thanksgiving via any FedEx Express U.S. or FedEx Express Freight U.S. service, and was delivered within 90 minutes of the published delivery commitment time for the selected service and destination.
  • The shipment was rerouted from the delivery address to a Hold at Location address.
  • The shipment was undeliverable or returned.
  • The shipment contained dangerous goods or dry ice.
  • The shipment was delayed due to an incorrect address or ZIP code or the unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package.
  • The shipment was delayed due to security or other regulatory delays, including permanent, regular, or daily security procedures at the recipient location.
Guaranteed services

Services with FedEx Money Back Guarantee:

FedEx Ground

  • FedEx Home Delivery
  • FedEx Ground
  • FedEx Date Certain Home Delivery
  • FedEx Evening Home Delivery
  • FedEx Appointment Home Delivery

FedEx Express ( International )

  • FedEx International First
  • FedEx International Next Flight
  • FedEx International Priority
  • FedEx International Priority Freight
  • FedEx International Economy
  • FedEx International Economy Freight
  • FedEx International Priority DirectDistribution
  • FedEx International Priority DirectDistribution Freight
  • FedEx International Premium

FedEx Services

  • FedEx First Overnight
  • FedEx Priority Overnight
  • FedEx Standard Overnight
  • FedEx 2Day
  • FedEx 2Day A.M.
  • FedEx Express Saver
  • FedEx First Overnight Freight
  • FedEx 1Day Freight
  • FedEx 2Day Freight
  • FedEx 3Day Freight
  • FedEx SameDay City
Limitations

The following limitations apply

  • Credits for transportation charges will be applied to the payer’s account only, and refunds will be made payable to the payer only.
  • Only one refund or credit is permitted per package. In the case of multiple-piece shipments, the money-back guarantee applies to each package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package.
  • The money-back guarantee for package services destined for areas outside our primary service areas applies only to the portion of the transportation provided directly by us. The money-back guarantee for FedEx Express Freight services destined for areas outside our primary service areas applies to the portion of the transportation provided directly by us and may also apply to the portion of the transportation provided by the cartage agent (see the Cartage Agent section for details).
  • Shipments scheduled for delivery on a holiday will be delivered the next business day. Observance of local holidays (e.g., Mardi Gras, St. Patrick’s Day) may cause delivery delays. In both circumstances, the delivery commitment for application of the money-back guarantee policy will be extended for a period equal to the length of the holiday.
  • If a delivery later than the original delivery commitment time is requested by the shipper or recipient before the first delivery attempt is made, the delivery commitment time for application of the money-back guarantee policy will be adjusted to account for the requested delivery date and/or time.
  • If the shipper or recipient informed FedEx that the recipient location is closed on a certain day or at a certain time, the delivery commitment time for application of the money-back guarantee policy will be the next business day at the delivery commitment time for the service originally selected.
Exceptions

FedEx will not be obligated to refund or credit your transportation charges if:

  • We provide you with proof of timely delivery, consisting of the date and time of delivery and, if applicable, the name of the person who signed for the shipment, or service-exception information reflecting that the failure to deliver timely resulted from circumstances described under the Liabilities Not Assumed section.
  • The service failure resulted, in whole or in part, from any of the circumstances described under the Liabilities Not Assumed section.
  • The payer’s FedEx account number was not in good credit standing, or payment instructions were invalid, and delivery was delayed until payment arrangements were secured.
  • The shipment was scheduled for delivery on the Wednesday immediately prior to Thanksgiving via any FedEx Express U.S. or FedEx Express Freight U.S. service, and was delivered within 90 minutes of the published delivery commitment time for the selected service and destination.
  • The shipment was rerouted from the delivery address to a Hold at Location address.
  • The shipment was undeliverable or returned.
  • The shipment contained dangerous goods or dry ice.
  • The shipment was delayed due to an incorrect address or ZIP code or the unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package.
  • The shipment was delayed due to security or other regulatory delays, including permanent, regular, or daily security procedures at the recipient location.

How much can I save on my annual FedEx invoice through refund claims?

Your estimated annual savings:

$ to $

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4 reasons your business needs an automated claims process

Audit Your FedEx Invoice Automatically

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Access Actionable Reports

Make smart shipping decisions with actionable reports on service type distribution, carrier performance, shipping spend and more.

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Frequently Asked Questions about FedEx refund claims

Yes, DHL provides compensation for lost packages if the claim is found to be legit after an investigation.

You can manually submit a FedEx claim through their online portal. To have an automated claim process Sign Up with LateShipment.com and automatically file claims for eligible refunds.

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