Delivery Experience Management
Not just order tracking—it’s orchestrating unforgettable delivery experiences that fuel revenue and retention.
Trusted by 4500+ e-commerce brands globally
Why do delivery experiences matter
72%
Reduction in Post-purchase Customer Enquiries
Proactive shipping updates, even when problems occur, cut inbound customer support tickets by up to 72% percent.
6-12%
Increase in Repeat Purchases
Personalized product recommendations displayed on order tracking pages generate 6-12% in additional new revenue annually.
12-20%
Reduction in Shipping Costs
Automatic carrier refund claims for service failures and billing errors recover up to 12-20% of annual shipping expenses.
1200%
Return On Investment (ROI)
Customers achieve over 1200% return on investment through lower support costs, recovered refunds, and increased post-purchase sales.
Your intelligent, post-purchase co-pilot, trained to perfect every delivery.
Post-purchase delivers more when it all works as one
Unify order, delivery, and returns into one seamless journey.
Self-serve returns and exchanges engine embedded on your storefront.
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Stay in control, even in the face of delivery setbacks
Covers high-risk shipments upfront with insurance, so you resolve with speed and certainty.
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Automatically recovers shipping refunds from your carriers for incorrect surcharges, late, lost and damaged parcels.
Learn moreQuestions & Answers
You get full access to all DEM features for 30 days, with no credit card required. The trial begins once
your account setup is complete. We also provide custom integration support during this period to help you
get started smoothly.
No. Whether you track 10 or 1 million shipments, you only pay for what you use—no minimums.
Delivery Experience Management is priced at $0.07 per tracked shipment. There are no monthly fees,
contracts, or long-term commitments.
Yes, DEM can manage integrations across multiple stores or platforms.
To get started, you’ll need access to your e-commerce platform, shipping carrier accounts, and any
third-party tools you wish to integrate like your helpdesk, product recommendation engine, or email/SMS
marketing platforms.
Yes, you can pause or cancel your account at any time—no subscriptions or contracts required. Just email our
support team at support@lateshipment.com
See AI-powered LateShipment.com ONE
in action!
Find out why 4500+ leading e-commerce brands globally choose our AI-powered Post-purchase Cloud Suite.
Here’s what you can expect in this 30-min demo
Discuss your strategic post-purchase goals, unique needs and challenges
Get an in-depth understanding of our AI-powered platform and its capabilities
Learn about our 1200+ integrations with shipping carriers and e-commerce apps
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