Post-purchase success platform
for businesses that ship

LateShipment.com drives savings in your shipping spend, gives you new revenue channels, better
repeat purchase rates, and offers your customers premium delivery and return experiences.
A few minutes and 3 simple steps is all it takes.

Simply create a LateShipment.com account with your email ID and password.

Add shipment tracking source by connecting your shipping carriers, e-commerce platform or order management system.

Follow the on-screen instructions to activate SMS and email notifications, build branded tracking pages and more.

    1. activate SMS and email notifications, build branded tracking pages and more.
    2. automate your return process by defining return rules, policies, return methods and some more custom options
1. Create

Simply create a LateShipment.com account with your email ID and password.

2. Connect

Add shipment tracking source by connecting your shipping carriers, e-commerce platform or order management system.

3. Set up

Follow the on-screen instructions to activate SMS and email notifications, build branded tracking pages and more.

    1. activate SMS and email notifications, build branded tracking pages and more.
    2. automate your return process by defining return rules, policies, return methods and some more custom options

How we elevate the game for your business

SHIPMENT CREATED

Delivery Experience Management

Stay in the know effortlessly

We track all your packages in-transit from your shipment tracking sources and gather information around 130 data points to give you not just effortless real-time visibility but foresight, with predictive alerts for shipments that are likely to face delays.

PACKAGE SHIPPED

Delivery Experience Management

Strengthen your loyalty loop with shipping notifications

Gain absolute control over all post-purchase transactional emails with fully customisable, email and SMS notifications and integrations with email marketing tools like Klaviyo. Set up notifications on auto-pilot or step in with custom emails where you need to.

SHIPMENT IN-TRANSIT

Delivery Experience Management

Discover new revenue channels and drive repeat purchases

Forget generic carrier tracking pages. Design tracking experiences that resonate with your brand using custom tracking pages on your domain and tracking widgets that fit right in with your website. Customize real-estate with special offers or product recommendations that drive repeat purchases by converting customers back to your site.

SHIPMENT DELAYED

Delivery Experience Management

Turn critical delivery events into brand-building opportunities

Resolve delivery related issues before they impact customers. No code integrations with your ticketing platforms provide support agents visibility, foresight and all the required order information to manage exceptions proactively and with ease. A custom-built support dashboard facilitates proactive intervention by calling attention to only those shipments that may run into issues.

Package Delivered

Shipping & Delivery Analytics

Back your shipping decisions with powerful data

Your carrier’s delivery performance does not have to be a black box anymore. Gain actionable insights into your carrier’s performance, instances of delivery failures, comparisons and your customer’s delivery satisfaction ratings to enable data-driven decisions around your supply chain and post-purchase.

Return Initiated

Returns Experience Management

Uncomplicate returns for you and your teams

Delight your customers with an easy-to-use return portal, real-time return tracking and automated notifications that allows them to drive every step of their return – support free. Option to predefine rules, enable multiple return methods and support prepaid labels helps you create an automated return process that saves ample support time.

INVOICE CREATED

Parcel Audit & Shipping Refunds

Identify every instance of eligible claims

Our robust audit systems cross reference your shipping invoices with 100+ million shipments tracked globally over the years. This allows us to automatically audit your shipping invoices and enables us to identify 50+ carrier errors.

CLAIM SUBMITTED

Parcel Audit & Shipping Refunds

Recover every dollar lost to carrier errors

Our automated claim processes ensure every delivery issue or billing discrepancy identified on your shipping invoice has a refund claim submitted for it. Thorough follow-up by an expert team ensures maximum refund recovery.

REFUND RECOVERED

Shipping & Delivery Analytics

Optimize your shipping spend

Gain granular insights into your shipping spend, identify trends and ways to make cost-saving shipping decisions.

That’s how we make it all happen.

Time to grow your fanbase, savings and business with LateShipment.com. We’re ready when you are.

Here’s why our customers love us

LateShipment.com has been very successful for me. I am capturing lost dollars and the metrics dashboard is very user friendly.

Michael Swanson
– CEO, Shipping aggregator

The LateShipment sign­up process was simple. It has reduced my shipping cost and their comprehensive dashboard gives me insight into carrier performance.

Pamela McGrath
– CEO, Marketing Company

It was a pleasant surprise to hear that we could get refunds automatically for every late delivery. But seeing was believing and I’m a believer now.

Victoria Lee
– Director, Retail manufacturer

We use Lateshipment.com to retrieve refunds of our late postage through Canada Post. Basically free money, and the best part is it’s totally automated.

Tim Ray
– CEO, Gourmet meat distributor

© 2023 Lateshipment Inc. All Rights are Reserved.

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