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Automate FedEx Refunds Claim for Late Delivery
Seamlessly identify, file claims, recover FedEx refunds for late deliveries, with LateShipment.com, recovering automating the process to protect your profits from unexpected delays.
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E-commerce, B2B parcel shippers, and 3PLs using FedEx
FedEx Late Delivery Refunds: Service Guarantee, Eligibility, Limitations, and Exceptions
Using FedEx for your domestic or international shipping? According to the FedEx Money Back Guarantee policy, if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of the shipping costs charged.
FedEx First Overnight®
FedEx 2Day® A.M.
FedEx Standard Overnight Extra Hours*
FedEx International Priority® Express
FedEx International Priority DirectDistribution® Freight
FedEx Priority Overnight®
FedEx First Overnight Extra Hours*
FedEx International First®
FedEx International Priority® Freight
FedEx Standard Overnight®
FedEx Priority Overnight Extra Hours*
FedEx International Priority®
FedEx International Priority DirectDistribution®
Coverage Is Limited for Certain Destinations – The guarantee only applies to the portion of transportation provided directly by FedEx, with restrictions for deliveries outside primary service areas
Adjustments for Requested Delivery Changes – If the shipper or recipient requests a later delivery before the first attempt, FedEx modifies the commitment time accordingly, making the shipment ineligible for a refund.
Exemptions for Recipient Closures – If FedEx is informed that the recipient location is closed on a specific date/time, the delivery commitment is automatically pushed to the next business day, voiding refund eligibility for delays.
Proof of Timely Delivery or Service Exception – FedEx may deny refunds if they provide proof of on-time delivery or if delays fall under circumstances listed in the “Liabilities Not Assumed” section (e.g., weather, operational disruptions).
Hold & Rerouting Exceptions – Refunds are not issued if the shipment was rerouted to a Hold at Location address or was undeliverable/returned.
Payment or Account Issues – Refunds are not granted if the payer’s FedEx account is not in good standing or if payment instructions are invalid, causing delivery delays.
Address & Delivery Issues – Refunds are void if the shipment was delayed due to an incorrect address, ZIP code, recipient unavailability, refusal to sign, or security/regulatory delays.
Delivery Proof or Service Exceptions – Refunds are denied if FedEx provides proof of timely delivery (including signature details) or if the delay falls under circumstances listed in “Liabilities Not Assumed” (e.g., weather disruptions, operational constraints)
Dangerous Goods & Regulatory Delays – Shipments containing hazardous materials (e.g., dry ice) or facing security/regulatory holds are not eligible for refunds.
- Supported Service Types
-
FedEx First Overnight®
FedEx 2Day® A.M.
FedEx Standard Overnight Extra Hours*
FedEx International Priority® Express
FedEx International Priority DirectDistribution® Freight
FedEx Priority Overnight®
FedEx First Overnight Extra Hours*
FedEx International First®
FedEx International Priority® Freight
FedEx Standard Overnight®
FedEx Priority Overnight Extra Hours*
FedEx International Priority®
FedEx International Priority DirectDistribution®
- Limitations
-
Coverage Is Limited for Certain Destinations – The guarantee only applies to the portion of transportation provided directly by FedEx, with restrictions for deliveries outside primary service areas
Adjustments for Requested Delivery Changes – If the shipper or recipient requests a later delivery before the first attempt, FedEx modifies the commitment time accordingly, making the shipment ineligible for a refund.
Exemptions for Recipient Closures – If FedEx is informed that the recipient location is closed on a specific date/time, the delivery commitment is automatically pushed to the next business day, voiding refund eligibility for delays.
- Exceptions
-
Proof of Timely Delivery or Service Exception – FedEx may deny refunds if they provide proof of on-time delivery or if delays fall under circumstances listed in the “Liabilities Not Assumed” section (e.g., weather, operational disruptions).
Hold & Rerouting Exceptions – Refunds are not issued if the shipment was rerouted to a Hold at Location address or was undeliverable/returned.
Payment or Account Issues – Refunds are not granted if the payer’s FedEx account is not in good standing or if payment instructions are invalid, causing delivery delays.
Address & Delivery Issues – Refunds are void if the shipment was delayed due to an incorrect address, ZIP code, recipient unavailability, refusal to sign, or security/regulatory delays.
Delivery Proof or Service Exceptions – Refunds are denied if FedEx provides proof of timely delivery (including signature details) or if the delay falls under circumstances listed in “Liabilities Not Assumed” (e.g., weather disruptions, operational constraints)
Dangerous Goods & Regulatory Delays – Shipments containing hazardous materials (e.g., dry ice) or facing security/regulatory holds are not eligible for refunds.
Automated Shipping Refunds
Recover every eligible service failure, such as late deliveries, instantly
Effortlessly claim refunds for every instance of late delivery, ensuring you never miss an opportunity to save on shipping costs
Our AI-powered systems scan your shipping invoices end-to-end, to catch every eligible service failure instantly.
We use intelligent automations to promptly submit refund claims and recover every dollar that is rightfully yours.
Shipping and Delivery Intelligence
Curate your most profitable shipping strategy
Optimize your shipping approach by selecting the most cost-effective service types, maximizing savings, and efficiency
Get recommendations for cost-effective alternatives to your existing service types that have similar transit times.
Analyze delay and on-time rates across FedEx and other carriers you use and service types to promote better carrier accountability and service efficiency.
Frequently Asked Questions
about FedEx refund claims
Yes, many FedEx services offer a Money-Back Guarantee for late deliveries. If your shipment misses the committed delivery window, you may be eligible for a full refund—even if it arrives just a minute late.
With LateShipment.com, the process is fully automated. Our platform monitors your FedEx shipments,identifies late deliveries, and files refund claims on your behalf—saving you time and effort.
Refunds typically take 7–10 business days once approved by FedEx. LateShipment.com ensures timely claim filing and tracks the status for a smooth reimbursement process.
