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Automate Canada Post Refunds Claim for Late Delivery
Stop losing money on Canada Post’s late deliveries—automate detection, claims, and refunds for seamless recovery of up to 20% of your shipping spend
Why automate shipping refund claims
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E-commerce, B2B parcel shippers, and 3PLs using Canada Post
Canada Post Late Delivery Refunds: Service Guarantee, Eligibility, and Exceptions
If you use Canada Post for your domestic or international shipping, according to the Canada Post Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged.
Canada Post Priority™
Tracked Packet™ International
Xpresspost™ Domestic & USA
International Air & Expedited
Package delivered later than the guaranteed commitment time
Claim submitted within 30 days of the original shipment date
The On-time Delivery Guarantee does not apply to:
Post office box addresses;
Food items;
Items mailed to U.S. territories and possessions (American Samoa 96799; Wake Island 96898; Guam, Palau, Micronesia, Mariana Islands and Marshall Islands 969);
United States Army Post Offices (APO’s) or military installations (U.S. Military Zips 090-098, 962-966, 340).
- Supported Service Types
-
Canada Post Priority™
Tracked Packet™ International
Xpresspost™ Domestic & USA
International Air & Expedited
- Eligibility
-
Package delivered later than the guaranteed commitment time
Claim submitted within 30 days of the original shipment date
- Exceptions
-
The On-time Delivery Guarantee does not apply to:
Post office box addresses;
Food items;
Items mailed to U.S. territories and possessions (American Samoa 96799; Wake Island 96898; Guam, Palau, Micronesia, Mariana Islands and Marshall Islands 969);
United States Army Post Offices (APO’s) or military installations (U.S. Military Zips 090-098, 962-966, 340).
Automated Shipping Refunds
Recover every eligible service failure, such as late deliveries, instantly
Effortlessly claim refunds for every instance of late delivery, ensuring you never miss an opportunity to save on shipping costs
Our AI-powered systems scan your shipping invoices end-to-end, to catch every eligible service failure instantly.
We use intelligent automations to promptly submit refund claims and recover every dollar that is rightfully yours.
Shipping and Delivery Intelligence
Curate your most profitable shipping strategy
Optimize your shipping approach by selecting the most cost-effective service types, maximizing savings, and efficiency
Get recommendations for cost-effective alternatives to your existing service types that have similar transit times.
Analyze delay and on-time rates across Canada Post and other carriers you use and service types to promote better carrier accountability and service efficiency.
Frequently Asked Questions
about Canada Post refund claims
Once approved by Canada Post, refunds typically post within 7–10 business days.
Yes— provided the service type is covered under Canada Post’s On-time Delivery Guarantee.
Reroutes or delivery holds requested by the shipper or recipient void refund eligibility.
