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Bank-level security.

LateShipment uses the same 128-bit encryption and server-level security that is used in online banking. Additionally, we store your data on one of the most secure data centers in the world – Amazon Web Services.

Our data centers are staffed 24×7 by trained security guards and are monitored using state-of-the art electronic surveillance and multi-factor access control systems.

No one can ship using your information on LateShipment.

LateShipment only ‘reads’ your shipment information. No one can ship using your account on LateShipment.com – not even us.
Our system is completely automated with almost zero manual intervention. The details that we fetch from your shipping carrier account are strictly in relation to your shipment information. Additionally, our data storage policies have been tested from time to time and have been found to be 100 percent safe and secure.

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Security FAQ’s


Why does LateShipment need my shipping carrier login information (username/password)?
We need the username and password to your shipping account so we can find and submit refunds for late shipments. We use this information to establish a secure connection with your shipping carrier. This enables LateShipment to download, track, and request refunds for your shipments securely and automatically.
Do you store my shipping carrier credentials on your servers?
Your shipping carrier credentials (username/password) are stored securely in a separate database using advanced hardware and software encryption. We only store the information needed to save you the trouble of having to submit for refunds yourself.
Can LateShipment employees view my shipping history or credit card numbers?
Your shipping history and credit card information is stored securely. Your information may be seen by technical personnel in accordance with specified procedures and safeguards governing access in order to operate, develop and improve LateShipment.
How can I protect my LateShipment account?
  • Don’t share your LateShipment password with anyone.
  • Make sure that your password is complex, including numbers, capital letters, and special characters.
  • Be certain that the computer you are using has virus protection software and a firewall installed.
  • Don’t install programs from companies or people you don’t know.
If someone does steal my LateShipment login information, can they access my shipping accounts or credit cards on file?
No. Your LateShipment log in and our website provides access to “read only” information regarding your shipping accounts and that “read only” access does not include sensitive data like your shipping account numbers.
How can I close my LateShipment account?
Email support@lateshipment.com and let us know you want to close your account. We will then close your account and delete all data from our servers. Your data may still exist on secure backups of our servers for sometime after you close your account.