Stop writing off
lost and damaged shipments
OneAudit identifies lost and damaged parcels, collects evidence, files carrier claims automatically, and tracks recovery across outbound shipments, inbound returns, and replacement orders.
Automated claims
AI evidence validation
50+ refund types
Up to 20% shipping cost savings
Trusted by 4500+ e-commerce
brands globally
Every lost or damaged shipment costs more than the product value.
Most merchants only find out about lost or damaged shipments when a customer complains. By then, support is already in refund mode, the claim window is closing, and product value is being quietly written off.
Manual processes mean photos sit in support tickets, tracking data lives in carrier portals, and order records live in Shopify or your OMS. Claims get missed, denied, or filed too late — while the same failures repeat across every invoice cycle.
Rising refunds and replacements hurt margins fast
Lost and damaged shipments often surface after customers complain, forcing support to issue instant refunds or free replacements — leaving merchants to absorb costs that quickly erode margins.
Carrier failures become brand trust problems
82% of shoppers won't return after one lost or damaged shipment. Customers blame the brand, not the carrier — turning every unresolved incident into a repeat purchase risk and a growing support burden.
Complex claim processes make losses hard to recover
Photographic evidence sits in support tickets, tracking data lives in carrier portals, and order details sit in Shopify or your OMS. Claims get delayed, denied, or missed while product value gets written off.
Don't let manual claim processes cut into your time and profits
OneAudit turns lost or damaged incident alerts, claims filing, evidence collection, customer resolutions, and carrier refunds into one connected automated workflow.
OneProtect
Protect packages for full product value before loss hits your margins.
Carrier liability often stops at $100 refunds. Beyond lost or damaged carrier claims, automated package insurance, OneProtect reduces the risk of writing off product value.
Smart insurance automation
Automatically protect shipments based on order value, product category, destination, carrier, or service type.
Full-value protection up to $2,000
Cover high-value, fragile, perishable, or time-sensitive shipments against loss or damage.
Claims managed without the chaos
When a protected shipment is lost or damaged, we handle the documentation, submission, and resolution.
Stop writing off lost and damaged shipments
Recover eligible carrier claims, automate evidence collection, validate damage proof with AI, and reclaim refunds across 50+ service failures and billing errors.
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