Why make returns self-serve
Up to
support tickets
Up to
processing time
Up to
exchanges and store credits
Self-Serve Returns and Exchanges
Enable shoppers to return without a hassle, on their own
Allow shoppers to effortlessly start a return from a self-guided, branded return portal, within your storefront.
Automatically enforce return windows, non-returnable items, and other custom rules when customers request a return.
Instantly generate downloadable labels and provide detailed shipping instructions right inside the portal.
Integrates with:
Branded Return Tracking and Notifications
Make returns tracking hassle-free with delightful, on-brand tracking experiences
Send personalized, proactive return status updates via email and SMS —keeping customers up-to-date.
Enable customers to look up real-time status updates on their returns directly from your website, on-demand.
Present real-time return status updates and detailed return information, on stunning, branded tracking pages.
Integrates with:
Smart Revenue Retention
Turn every return into a revenue retention opportunity
Offer convenient exchange options that encourage customers to confidently shop with you again.
Secure the sale in every return by offering store credits for refunds.
Incentivize exchanges and store credits over refunds with compelling discounts and free shipping.
Automated Return Policies and Workflows
Save hours of work — without giving up control
Break-down even your most complex return policies into simple, automated rules.
Operating multiple warehouses? Create custom rules to automatically direct returns to the right destination.
Instantly send a return label to the customer upon receiving a return request.
Returns Management Portal
Manage, track and resolve returns faster, at scale
Collaborative dashboards built for support and warehouse teams to resolve returns faster.
Resolve returns in just a click, with every detail readily available at your fingertips.
Handle advanced resolutions like partial refunds and custom deductions, with ease.
Returns Intelligence
Refine performance with powerful data
Minimize return rates by leveraging intel into what, why, and how often items are returned.
Make important cost-cutting decisions by understanding the true cost of returns.
Streamline internal operations with insights into time taken for return resolution.
The best recommendations are in your customers’ feedback. Dive deep to enhance your return experience.
There’s a lot more you can do with LateShipment.com
Frequently Asked Questions
R.E.M supports refunds, exchanges, replacements, and returns for store credit or gift cards.
Absolutely. You can fully brand the portal with your logo, colors, tone of voice, and return policies to ensure a consistent customer experience.
Yes, Returns Experience Management supports multi-shipment tracking and keeps customers updated on each package individually.
Returns Experience Management provides detailed insights into your return rate, return costs, and average resolution time. It also helps you identify trends in customer behavior such as return reasons, product-specific return patterns, and customer satisfaction (RSAT scores). With these insights, you’re not just tracking returns; you’re learning from them to improve operations and reduce future return volume.
Yes, the portal is fully responsive and optimized for both desktop and mobile devices.
Returns Experience Management is priced at $0.35 per return.
Yes, your trial includes 50 free returns and provides full access to all features.
Returns Experience Management integrates with Shopify, BigCommerce, WooCommerce, Magento, and Linnworks. For OMS or custom integrations, please contact our sales team.
Getting started with Returns Experience Management is easy. First, connect your store or order management system to the platform. Then, personalize your branded returns portal, configure your return policies, and activate customer notifications — and you’re ready to launch.
Most businesses can get up and running with R.E.M in under a day.
Returns Experience Management operates independently of your current platform and can be implemented quickly and seamlessly. It won’t interfere with your existing returns process, allowing for a smooth and effortless setup and transition.
