Go the extra mile in providing customer satisfaction with Yotpo and LateShipment.com

Customer satisfaction goes way beyond delivering your orders on time. Yotpo X LateShipment.com helps you deliver an elevated CX by integrating order tracking data into their Yotpo communications, such as SMS and email notifications and review requests.

All DEM features | No credit card required

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Powering post-purchase success for 4000+ businesses of all sizes worldwide

How does the integration work?

How Intergraion Works

The sooner you nudge a customer for a review, the more likely they are to review your product

  • Reviews are a great way to boost customer retention. With LateShipment.com Delivery Experience Management and Yotpo reviews integration, capture product reviews post order delivery faster than ever

  • Send review nudges to your customers right while they are excited about receiving their order – exactly the next day after the order delivery when the customer is most engaged with their purchase.

Reviews On Tracking Page

Display reviews on your Branded Tracking Page

  • Display the star ratings of your product from Yotpo reviews on the LateShipment.com Branded Tracking page.

  • This end-to-end customisable set up enables you to have the layout of the page and where the ratings should be displayed completely under your control.

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Make proactive communication your selling point

  • Get an additional 13 instances added to your list of alerts that can be sent to your customers.

  • The triggers are completely customizable and can be modified end-to-end.

  • Add loyalty points in case of delays, send live tracking links with updated notifications – The possibilities are endless to engage with your customers.

Grow Subscriber Base

Grow your subscriber base.

  • Collect subscribers by floating pop-ups using the Yotpo SMS bump on the LateShipment branded tracking page.

  • You get to build these pop-ups from scratch to suit your goals. Notify customers on anything from membership programs to subscribing to your newsletter.

Connect Yotpo with LateShipment.com in 4 simple steps

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Connect LateShipment.com app

Connect your LateShipment.com account from the Yotpo marketplace

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Configure events

Configure events based on your requirements – use LateShipment.com’s order tracking data in Yotpo communications; from SMS, email notifications to review requests.

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Review settings

Customize notification and alert settings based on your preferences

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Go live

Get the integration go live and make the most of delivery experiences and Yotpo workflows

Other benefits of LateShipment.com you can’t ignore

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Save up to 20% on shipping costs with our Parcel Audit & Shipping Refunds Solution

Automatically recover refunds from your shipping carriers for 50+ service failures and billing errors that include Late Deliveries, Incorrect Surcharge, and more – saving you up to 20% on your shipping costs. Learn More

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Optimize fulfillment process & costs with our actionable Shipping Analytics & Reports

Gain actionable insights about your shipping spend, carriers’ on-time delivery performance, and more to take data-driven decisions and make your shipping process both cost and operationally efficient.

Learn More

LateShipment.com Integrations to give you post-purchase superpowers

Monitor parcels in real-time, proactively resolve delivery-related customer issues and effectively
engage with customers to deliver memorable post-purchase experiences

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Monitor in-transit shipments in real-time and get predictive alerts for parcels facing delivery delays. Build brand-consistent order tracking experiences. Audit shipping invoices & recover refunds to save up to 20% on shipping costs.

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Order Management

Get predictive alerts for parcels facing delivery issues and proactively fix them before customer impact. Send automated order status notifications. Build branded order tracking experiences for your customers.

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Proactively resolve delivery issues with predictive alerts for parcel delays. Send automated order status notifications. Build branded tracking experiences. Increase sales with marketing campaigns on tracking pages.

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Trigger automated tickets for delivery-related customer issues. Enable agents with order tracking information within your Helpdesk to help them proactively resolve customer issues with faster resolution times.

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Proactively resolve delivery-related customer issues and send automated order status notifications. Enrich customer information with their overall delivery satisfaction ratings. Build brand-consistent order tracking experiences.

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Email Marketing

Send brand-consistent shipping transactional emails to customers for multiple order delivery events. Increase sales with product recommendations and campaigns on shipping emails. Capture delivery experience feedback.

Have questions? Let’s Talk!

Our product experts are here to help you with any questions regarding
product features, solution integrations & implementation, pricing, and more.

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100+ Million Packages Tracked This Year

Saved By Our Customers Every Minute
Types Of Service Failures Caught
Our Biggest Refund Check To Date
Accurate Delay Predictions Made
Saved By Our Customers Every Minute
Types Of Service Failures Caught
Our Biggest Refund Check To Date
Accurate Delay Predictions Made

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