Start claiming your FedEx refunds today.

FedEx guarantees on time delivery for every domestic shipment. The FedEx money back guarantee offers a full refund of shipping charges, if your delivery is late even by 60 seconds!

Though FedEx refunds is a great policy, the catch is that FedEx provides these refunds only if a claim is filed by the shipper within a limited window of time. The process of filing a FedEx refund claim for late deliveries or other exceptions is time consuming and laborious.

FedEx Money Back Guarantee

LateShipment.com is the one stop solution for all your shipping woes. We offer an automated tracking system that continuously monitors your shipments for late deliveries and submits eligible claims to FedEx on your behalf. Signing up with us takes less than two minutes, and the FedEx refunds for eligible service failures will directly get credited to your invoice.

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Choose Your Shipping Carrier. Learn More About Refund Claims From Them.

Refund Policy as provided by FedEx

Services with FedEx Money Back Gurantee:

FedEx Ground

  • FedEx Home Delivery
  • FedEx Ground
  • FedEx Date Certain Home Delivery
  • FedEx Evening Home Delivery
  • FedEx Appointment Home Delivery

FedEx Express ( International )

  • FedEx International First
  • FedEx International Next Flight
  • FedEx International Priority
  • FedEx International Priority Freight
  • FedEx International Economy
  • FedEx International Economy Freight
  • FedEx International Priority DirectDistribution
  • FedEx International Priority DirectDistribution Freight
  • FedEx International Premium

FedEx Services

  • FedEx First Overnight
  • FedEx Priority Overnight
  • FedEx Standard Overnight
  • FedEx 2Day
  • FedEx 2Day A.M.
  • FedEx Express Saver
  • FedEx First Overnight Freight
  • FedEx 1Day Freight
  • FedEx 2Day Freight
  • FedEx 3Day Freight
  • FedEx SameDay City

The following limitations apply

  • Credits for transportation charges will be applied to the payer's account only, and refunds will be made payable to the payer only.
  • Only one refund or credit is permitted per package. In the case of multiple-piece shipments, the money-back guarantee applies to each package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package.
  • The money-back guarantee for package services destined for areas outside our primary service areas applies only to the portion of the transportation provided directly by us. The money-back guarantee for FedEx Express Freight services destined for areas outside our primary service areas applies to the portion of the transportation provided directly by us and may also apply to the portion of the transportation provided by the cartage agent (see the Cartage Agent section for details).
  • Shipments scheduled for delivery on a holiday will be delivered the next business day. Observance of local holidays (e.g., Mardi Gras, St. Patrick's Day) may cause delivery delays. In both circumstances, the delivery commitment for application of the money-back guarantee policy will be extended for a period equal to the length of the holiday.
  • If a delivery later than the original delivery commitment time is requested by the shipper or recipient before the first delivery attempt is made, the delivery commitment time for application of the money-back guarantee policy will be adjusted to account for the requested delivery date and/or time.
  • If the shipper or recipient informed FedEx that the recipient location is closed on a certain day or at a certain time, the delivery commitment time for application of the money-back guarantee policy will be the next business day at the delivery commitment time for the service originally selected.

FedEx will not be obligated to refund or credit your transportation charges if:

  • We provide you with proof of timely delivery, consisting of the date and time of delivery and, if applicable, the name of the person who signed for the shipment, or service-exception information reflecting that the failure to deliver timely resulted from circumstances described under the Liabilities Not Assumed section.
  • The service failure resulted, in whole or in part, from any of the circumstances described under the Liabilities Not Assumed section.
  • The payer's FedEx account number was not in good credit standing, or payment instructions were invalid, and delivery was delayed until payment arrangements were secured.
  • The shipment was scheduled for delivery on the Wednesday immediately prior to Thanksgiving via any FedEx Express U.S. or FedEx Express Freight U.S. service, and was delivered within 90 minutes of the published delivery commitment time for the selected service and destination.
  • The shipment was rerouted from the delivery address to a Hold at Location address.
  • The shipment was undeliverable or returned.
  • The shipment contained dangerous goods or dry ice.
  • The shipment was delayed due to an incorrect address or ZIP code or the unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package.
  • The shipment was delayed due to security or other regulatory delays, including permanent, regular, or daily security procedures at the recipient location.

Start claiming automated refunds in less than 2 minutes!

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Know why our customers love us!


LateShipment.com has been very successful for me. I am capturing lost dollars and the metrics dashboard is very user friendly.


Michael Swanson
CEO, Shipping aggregator

LateShipment.com has been very successful for me. I am capturing lost dollars and the metrics dashboard is very user friendly.


Michael Swanson
CEO, Shipping aggregator

The Lateshipment dashboard provides invaluable insight into my shipping patterns and overall carrier performance which helps us negotiate better rates.


Victoria Lee
Director, Retail manufacturer

It was a pleasant surprise to hear that we could get refunds automatically for every late delivery. But seeing was believing and I'm a believer now.


Steve Falk
CEO, Distribution Company

The LateShipment sign­up process was simple. It has reduced my shipping cost and their comprehensive dashboard gives me insight into carrier performance.


Pamela McGrath
CEO, Marketing Company

We use Lateshipment.com to retrieve refunds of our late postage through Canada Post. Basically free money, and the best part is it's totally automated.


Tim Ray
CEO, Gourmet meat distributor

Knowing that LateShipment.com uses bank­ level security gives me peace of mind and confidence that my company data is safe.


Mike Beck
Sporting Goods Manager


PACKAGES TRACKED THIS YEAR

$

SAVED EVERY MINUTE


TYPES OF SERVICE FAILURES

$

OUR BIGGEST REFUND CHECK

...


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