We’re all worried about things at times. How is this day going to turn out? How is my business going to thrive with the rising competition? Will the Chiefs win this year’s Super Bowl? What is going to be my costume for...
Tag - Ecommerce
Sashank Ravindranath
The Importance of Product Returns Intelligence For E-commerce
Not all e-commerce orders are successful with the delivery being made. Some products have issues that are revealed only when the package is opened, some customers often end up becoming unhappy with the product or...
How Has Customer Experience Been Transforming and What Value It Holds In The Future?
From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” In the case of physical stores, products of good...
6 Post-Purchase Pain Points & Solutions for E-commerce Customers
If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and...
LoveNspire: A Journey of Pandemic Generosity to Global Success – Nidhi’s Story
Nidhi is the face of LoveNspire. LoveNspire is a thriving D2C store specializing in culturally rich, ethnic products that include over 2500 products. They sell handcrafted gift items, jewelry, home and festive decor...
Raksna Anand
Post-Purchase Experience And Customer Lifetime Value (CLV): Relationship Goals
The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and...
4 Emerging and Promising Ecommerce Logistics Trends for 2024
Based on Statista’s prediction, global retail e-commerce sales are expected to grow 9.5% from 2023, a slight decrease from last year’s increase (10%). A line that we’ve all been hearing since the end of the pandemic and...
Ian
FedEx & UPS Rate Increase for 2024
Introduction To The Rate Increase By Fedex And Ups In 2024 Counterparts, rivals, competitors — call them what you want. Shipping behemoths FedEx and UPS follow almost identical practices when it comes to services or...
Rohan Rinaldo Felix
How To Handle Returns And Exchanges During The Holidays
With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. January is the peak month for package returns, with e-commerce...
The importance of Estimated Delivery Date during the holidays
Do you know what customers search for in the checkout page? It’s the estimated delivery date. Yes 45% of customers abandon their carts because of unsatisfactory delivery options.(shipbob) It is important to...
16 ways to improve Average Order Value during the holidays
Is average order value important? Of course, it’s a key metric that e-commerce brands should focus on during this holiday season. Increasing the average order value directly boosts your store’s revenue...
8 Branding Storytelling ideas during the holiday season
Brand storytelling is a relatively less used term. E-commerce sales have been explosively growing. There’s a reason why people prefer to shop online. Correction, there’s not one reason, there are so many...
Introducing LateShipment.com’s E-commerce Shipping Insurance — Smart, Simplified, and Automated
E-commerce Shipping: Everything That Is In Control And That Isn't As an e-commerce merchant, you put in a lot of effort to meticulously curate the stage of the customer journey that is under your control to motivate...
E-Commerce Post-Purchase CX Playbook For The Up-And-Coming Holiday Season
The Post-purchase CX Mandate Knowing what’s coming and staying ahead of delivery and return-related issues is key to perfecting post-purchase.However, e-commerce post-purchase issues are nothing out of the ordinary...
[Gorgias X Lateshipment.Com] Strengthening Customer Relationships With Post-Purchase Automation For 11 Key Events
Customer service in the post-purchase phase is really a hectic time for support teams. It is their time and opportunity to become sales agents, offering discounts to encourage repeat purchases, etc. However, due to the...
Streamlining Your Checkout Page for success this Holiday Season
Did you know that 7 in 10 customers abandon their cart?(statista). The number one reason for cart abandonment is the additional charges levied during checkout. Streamlining your checkout processes and making sure that...
7 Quirky Social Media handles to get inspired from
As a brand, do you have social media handles? Of course, you do. Every brand has a social media handle which establishes its presence online and communicates with its customers from a social standpoint. Posting...