Do you know what customers search for in the checkout page? It’s the estimated delivery date. Yes
45% of customers abandon their carts because of unsatisfactory delivery options.(shipbob)
It is important to provide your customers with accurate shipping information including estimated delivery date.
What is estimated delivery date?
46% of e-commerce customers prefer to know the ETA of their package before they place their order (timesofIndia)
An estimated delivery date is the exact date on which the package the customer has ordered would reach their doorstep. It depends on various factors such as the time taken for the product to be shipped, distance, preferred shipping method and transit time.
Imagine that a customer is shopping last minute for Christmas gifts for their loved one. In this case, the accurate delivery date plays an important role because the customer wants to know if the product will reach them on time. Hence, we recommend all e-commerce businesses to include estimated delivery dates in their product page and checkout page.
Why is estimated delivery date important?
The primary goal of establishing the estimated delivery date is to build a trust and authority factor over the brand. Especially when the customer receives the product on time, it fosters a good customer experience. Estimated delivery date not only provides accurate information but also encloses professionalism. When all the satisfactions are met in terms of the product and when the product arrives on time, it sets the stage for retention.