[COVID-19] Everything you need to know about eCommerce Parcel Shipping During the Pandemic8 min read

The COVID-19 pandemic has had an enormous impact on the retail landscape. It has led retailers to accelerate their efforts towards digitizing their businesses and improving their eCommerce channels.

Undoubtedly, one of the main spurs behind this push has been consumers’ widespread adoption of online shopping that has led to a massive spike in eCommerce sales and home deliveries.

While initially shipping carriers weren’t prepared for a volume surge at this time of the year, they have come to terms with the situation. 

Major carriers set up temporary fulfillment hubs and took preventive measures like contactless and signatureless deliveries to protect both customers and their employees from getting infected.

With the understanding that COVID-19 is here to stay, most businesses have come to terms with the new normal. 

Under these conditions, here’s what you should know about shipping orders to your customers:

1. Additional surcharges mean higher shipping costs​

U.S. eCommerce sales made up roughly 11% of total retail sales in 2019. That number jumped up to 22% of all retail sales in April and May of 2020.

US eCommerce Sales During COVID 19